SC909
Level 1 (30 points)
Notebooks

Q: How to delete Diagnostics and Usage Data On iPad Air?

I got a brand new iPad Air on November of 2013, shortly after release date. When I set it up for first time, I decided to send diagnostics and usage data to Apple. It's been six month now from purchase. When I went to settings, general, about, diagnostics and usage and tab diagnostics and usage data, I saw whole bunch of text \that contains variety of info about different crashes. I have 16GB iPad and total of 12.80GB are availible for use. I noticed that these takes quite a bit of storige. Is there anyway to get rid of it? I have tried to sync to iTunes, under summary section I pressed button called "Reset Warnings" and press apply but it won't clear up. I also have tried to disable diagnostics and usage data feature by selecting "Don't Send" button but that didn't work either.

How to delete this thing?

iPad, iOS 7.1.1

Posted on May 21, 2014 3:18 PM

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SC909

Q: How to delete Diagnostics and Usage Data On iPad Air?

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  • by bobseufert,

    bobseufert bobseufert May 21, 2014 3:40 PM in response to SC909
    Level 6 (14,143 points)
    iPad
    May 21, 2014 3:40 PM in response to SC909

    The most memory you have available is about 13.2 GB. I doubt deleting the diagnostic data would make much difference if you could.

  • by SC909,

    SC909 SC909 May 21, 2014 4:12 PM in response to bobseufert
    Level 1 (30 points)
    Notebooks
    May 21, 2014 4:12 PM in response to bobseufert

    For me I only have 12.8GB availible according to the usage section as well as about section under settings. But when I connect to the computer to transfer photos, the total storage it displays is 14. something GB. So is there anyway to delete diagnostics and usage data? Least it can give some more availible storage I can use because I'm assuming that these are all text files aka txt files.

  • by bobseufert,

    bobseufert bobseufert May 21, 2014 4:21 PM in response to SC909
    Level 6 (14,143 points)
    iPad
    May 21, 2014 4:21 PM in response to SC909

    I could find no way to delete the diagnostic data. Go to settings general> usage> storage. Add the available and used numbers. They should add up to 13.2 or 13.3 GB. Apps and their accumulated data take up space. If you still have 12.8 GB available you're doing good.

  • by SC909,

    SC909 SC909 May 21, 2014 4:39 PM in response to bobseufert
    Level 1 (30 points)
    Notebooks
    May 21, 2014 4:39 PM in response to bobseufert

    The total storage I can use is 12.8GB but I used 4.2GB. I will be recording about 15minute video so I think it should fill some storage. I will be traveling and will be out of town tomorrow so I will have no computer availible for about 2weeks or so.

  • by bobseufert,

    bobseufert bobseufert May 21, 2014 4:58 PM in response to SC909
    Level 6 (14,143 points)
    iPad
    May 21, 2014 4:58 PM in response to SC909

    There is no doubt the video will take up space. If you need space on the iPad you can delete little use apps. If you want to store them off your iPad check the Dropbox or YouTube Capture apps.

  • by jphonak777,

    jphonak777 jphonak777 Dec 14, 2014 2:10 PM in response to SC909
    Level 1 (0 points)
    Dec 14, 2014 2:10 PM in response to SC909

    Why do people add their opinions but have no clue how to answer the question?

    To clear diagnostics, connect your iPad to your computer via usb cable. Open iTunes and backup your iPad, in the iPad screen of iTunes, under options click

    "reset warnings" then sync your iPad. If this does not clear the diagnostic data, try cycling your iPad by holding home button and power button until apple logo reappears. After that, connect again to iTunes and try reset again.

    For some reason, this does not always work. From what I gather if "send diagnostics automatically" is selected on iPad settings, the diagnostics are supposed to clear automatically periodically. Unfortunately, I have never found this to be true.

  • by jogait,

    jogait jogait Apr 17, 2015 12:06 PM in response to jphonak777
    Level 1 (0 points)
    Apr 17, 2015 12:06 PM in response to jphonak777

    That did the trick for me. Thanks.

  • by salsdan,

    salsdan salsdan Jan 15, 2016 5:08 PM in response to jphonak777
    Level 1 (0 points)
    Jan 15, 2016 5:08 PM in response to jphonak777

    Thank you - your advise was spot on!