IrinaCMM
Level 1 (0 points)

Q: Help!

Hello, my mac just froze completly, it wont go past the sing in window. How can I fix this?

MacBook Air (11-inch Mid 2012)

Posted on May 21, 2014 2:12 PM

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IrinaCMM

Q: Help!

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  • Helpful answers

  • by dominic23,

    dominic23 dominic23 May 21, 2014 3:16 PM in response to IrinaCMM
    Level 8 (42,105 points)
    Mac OS X
    May 21, 2014 3:16 PM in response to IrinaCMM

    Force Quit .

     

    Press command + option + esc keys together at the same time for 3 seconds.  Wait.

     

    When Force Quit window appears, select the application if not already.

    Press Force Quit button at the bottom of the window.       Wait.

     

    Application will quit.

     

    If this does not help, press the power button for 7 or more seconds.

     

    Computer will shut down.

     

    Restart.

     

    http://support.apple.com/kb/HT3411