Need help linking old Apple ID to new iCloud account.

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Level 1

1 points

Need help linking old Apple ID to new iCloud account.

I recently closed my iCloud account, which was the same email address for my Apple ID for personal reasons. I was forced to use a new email to open a new iCloud account. Now I cannot link the two because when I try to add my original Apple ID email address to my new iCloud account, it says my old email is already linked to another account.

How can I back things up to iCloud when the system will not let me link my original Apple ID with a new iCloud account?

iPhone 5, iOS 7.1.1

Posted on May 21, 2014 3:50 PM

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Answer 1

randers4

Level 9

63,567 points

May 21, 2014 4:16 PM in response to atlmari

When you sign in with a new Apple ID you create a new iCloud account, so if you are signed into a new account, your backups and other synced data will be in the new account, not the old one. Also, iCloud email accounts cannot be moved to another account. You can either start using your new iCloud email account, give your contacts your new address and forward email sent to the old address to the new one, or you can add back your old iCloud account as a secondary account on your device by going to Settings>Mail,Contacts,Calendars>Add Account>iCloud and signing in with your old ID. You can then turn on Mail in the secondary account and access your old email account on your device again. The only limitation of this is that email in secondary accounts is fetch, not push email. Push email is only supported in your primary iCloud account.

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