I'm having trouble setting up my comcast email on my iPhone through the Exchange. It looks like everything is setup fine. I've even received some emails on my phone, but then they suddenly disappear and it says I have no mail. Another person in my office is having the exact same problem. Comcast Business sent our office an email that they had upgraded from Microsoft Exchange 2007 to Microsoft Exchange 2010. Any suggestions?
iPhone 4
Contact Comcast, esp if your co-worker is having the same issue.
We called Comcast but they're not much help. They don't know anything about setting up email on iPhones. Also, one person in our office is able to get her email on her phone. We compared our settings and everything is the same.
Did you contact Comcast Business? IF so I would ask to talk to someone higher up or at least their technical department.
Thanks. I'll try asking for the tech department.
You're welcome.
I have Comcast email through an Exchange account on all of my iDevices. I received the email that the service is going to be upgraded to MS Exchange 2010, but I have not received notice that it has officially changed yet.
Have you seen this? I don't think that the steps are any different than what they were for MS Exchange 2007, but take a look.
http://businesshelp.comcast.com/help-and-support/email/connecting-iphone-to-emai l-account/
This is copied from the FAQ website.
5. How do I configure mobile devices to access my Exchange account?
For mobile device configuration information, please see the mobile device setup articles for iPhone, iPad, Android,BlackBerry or Windows Phone. If after the migration to Exchange 2010 you cannot access your email through your mobile device only, you may need to re-configure your mobile-device access.
Thanks Demo. I have seen those steps for setting up the email account. I followed those steps exactly.
My office manager is on the phone with Comcast right now. She went to the comcast business website to make sure that our emails are showing up there, and they're not. We're still getting our emails through Outlook on our computers, but there's no mail when she logs in through the Comcast website. It looks like Comcast is having a problem. I'll let you know if we figure it out!
Thanks for the help!
OK. Good luck. I'll check back.
Need help setting up Comcast email through Exchange
