1 Reply Latest reply: May 24, 2014 1:15 PM by matt00
EstherF96 Level 1 Level 1 (0 points)

This has been going on for a week or more.  I can send texts to anyone but I cannot receive texts from other IPhone users.  I have made sure that SMS is also on at all times and have tried turning off IMessage and resetting system settings and resetting and restarting my phone and nothing has worked.


iPhone 5s, iOS 7.1.1
  • Community Specialists Community Specialists (4,010 points)

    Hey  EstherF96,

     

     

    Thanks for the question, and great troubleshooting so far. I understand that you are no longer able to receive iMessages. To troubleshoot this issue, see the following resource for helpful steps:

     

    iOS: Troubleshooting Messages

    http://support.apple.com/kb/TS2755

     

    To resolve issues with sending and receiving iMessages, follow these steps

     

    1. Check iMessage system status for current service issues.

     

    2. Go to Settings > Messages > Send & Receive and make sure that you registered iMessage with your phone number or Apple ID and that you selected iMessage for use. If the phone number or Apple ID isn't available for use, troubleshoot iMessage registration.

     

    3. Open Safari and navigate to www.apple.com to verify data connectivity. If a data connection isn't available, troubleshoot cellular data or a Wi-Fi connection.

     

    4. iMessage over cellular data might not be available while you're on a call. Only 3G and faster GSM networks support simultaneous data and voice calls. Learn which network your phone supports. If your network doesn't support simultaneous data and voice calls, go to Settings > Wi-Fi and turn Wi-Fi on to use iMessage while you're on a call.

     

    5. Restart your device.

     

    6. Tap Settings > General > Reset > Reset Network Settings on your iPhone.

     

     

    If you still can't send or receive an iMessage, follow these steps

     

    1. Make sure that the contact trying to message you isn't blocked in Settings > Messages > Blocked.

     

    2. Make sure that the contact you're trying to send a message to is registered with iMessage.

     

    3. If the issue occurs with a specific contact or contacts, back up or forward important messages and delete your current messaging threads with the contact. Create a new message to the contact and try again.

     

    4. If the issue occurs with a specific contact or contacts, delete and recreate the contact in the Contacts app. Create a new message to the newly created contact and try again.

     

    5. Back up and restore your device as new.

     

    Thanks,

     

    Matt M.