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Helpful answers
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May 24, 2014 1:12 PM in response to kcmofanby alex_h1,Hello kcmofan,
Thanks for using Apple Support Communities.
To start off with troubleshooting this issue, take a look at the section in the following article labeled "Start with these first"
iPod troubleshooting basics and service FAQ
http://support.apple.com/kb/TS1382
If those initial steps don't fix it, then continue on with the following:
iPod doesn't appear in iTunes, on the desktop, or in Windows Explorer
Several things could keep iPod from appearing in iTunes or on the desktop when you connect it to your computer. For Mac, find an answer here. If you use Microsoft Windows, try these solutions.
Take care,
Alex H.
