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iCloud Login

I recently changed my Apple ID, and my iCloud is still connected with my previous ID. The "Sign In to iCloud" screen is continuously popping up on my phone screen, and I am unable to provide the correct password, seeing as the account associated with my previous Apple ID does not exist anymore. I have attempted to delete the iCloud account on my phone, but Find My iPhone is still on, and as previously stated, I can't provide the correct password. I've changed the password for my newer Apple ID more than once and have tried every password I have used for my ID. Are there any other ways I can solve this problem?

iPhone 5c, iOS 7.1.1

Posted on May 22, 2014 3:58 PM

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Posted on May 22, 2014 4:48 PM

If the old ID is an earlier version of your current ID, temporarily recreated the old ID by going to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Click edit next to the primary email account, change it back to your old email address and save the change. Then edit the name of the account to change it back to your old email address. You can now use your current password to turn off Find My iDevice, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll. When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was. Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.

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Question marked as Best reply

May 22, 2014 4:48 PM in response to ifebun

If the old ID is an earlier version of your current ID, temporarily recreated the old ID by going to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Click edit next to the primary email account, change it back to your old email address and save the change. Then edit the name of the account to change it back to your old email address. You can now use your current password to turn off Find My iDevice, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll. When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was. Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.

iCloud Login

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