1 Reply Latest reply: May 25, 2014 1:37 PM by sterling r
DrJoycePeds Level 1 Level 1 (0 points)

I have looked for software updates for the printer, and there are none. The problem started when we moved and got a new wireless router. On System Preferences, the printer/scanner icon is still there, but doesn't respond correctly.

MacBook Pro, OS X Mountain Lion (10.8.5)
  • sterling r Community Specialists Community Specialists (6,105 points)

    Hey there DrJoycePeds,


    It sounds like you are not able to print from your network printer. I would use the troubleshooting in the following article named:


    Troubleshooting printer issues in OS X


    1. Make sure that the printer is powered on, has ink / toner, and that there are no alerts on the printer’s control panel. Note: If you cannot clear an alert on the printer's control panel, stop here and check the printer's documentation or contact the manufacturer for support.
    2. Ensure the printer is properly connected to a USB port on the Mac or AirPort base station / Time Capsule. If the printer is a network-capable printer, make sure that it is properly connected to your home network.
    3. Use Software Update to find and install the latest available updates. If an update is installed, see if the issue persists.
    4. Open the Print & Scan pane or Print & Fax (Snow Leopard) pane in System Preferences.
    5. Delete the affected printer, then add the printer again.

    If the issue persists, try these additional steps:

    1. Reset the printing system, then add the printer again.
    2. If the issue still persists, reset the printing system again.  Download and install your printer's drivers. Then, add the printer again.
    3. Contact the printer vendor or visit their website for further assistance.


    Thank you for using Apple Support Communities.

    All the best,