Frustrated with Mac Web Browsers

Question

Level 2

490 points

Frustrated with Mac Web Browsers

I am so frustrated with Mac browsers. I'm starting a Cisco CCNA class. I start at this page to get to my Cisco Academy log on.

http://cisco.netacad.net

In the upper right hand corner is the logon prompt. When I enter the user id and password the screen refreshes to a blank window and at the bottom in the Safari status bar it shows "Done". No content is displayed. I tried it in Firefox, same thing happens. I have the debug option turned on in Safari and trying turning on the agent "Windows MSIE 6.0". Still nothing. I even rebooted and tried it. I can navigate all over the Cisco website but as soon as I try to log into the academy then nothing happens.

I went to my old PC and with IE and Firefox I was able to get in OK. What is going on in OSX that is not allowing the page content to display? Or is it Cisco ?

If I didn't have a PC I'd be in bind. You just can't switch 100%.

Rant over.

Thanks

Kelvin

iBook G4 Mac OS X (10.3.9)

iBook G4 Mac OS X (10.3.9)

iBook G4 Mac OS X (10.3.9)

iBook G4, Mac OS X (10.3.9)

Posted on Sep 3, 2006 11:09 AM

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Answer 1

Jpfresno

Level 4

3,020 points

Sep 3, 2006 12:27 PM in response to KRitchie

Hi KRitchie,

Does Mac Firefox work?

Some sites, for some reason, are set up to keep Macs out. (???)
Is it W3C (?) compliant?

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Answer 2

Tom Gewecke

Level 10

122,252 points

Sep 3, 2006 12:31 PM in response to KRitchie

I went to my old PC and with IE and Firefox I was

able to get in OK. What is going on in OSX that is
not allowing the page content to display? Or is it
Cisco ?

It sounds like Cisco may have decided to use MS ActiveX or similar Windows only technology for this site. If that is the case, you will have to use Windows to access it.

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Answer 3

KRitchie Author

Level 2

490 points

Sep 4, 2006 6:59 AM in response to Tom Gewecke

I received an reply email from Cisco.

"Kelvin,

Thank you for contacting the Cisco Networking Academy Support regarding the minimum requirements.

To use all the features of the Academy Connection site, Curricula, and Assessment Server on your desktop, laptop PC, or Macintosh, your system must meet the minimum site requirements. Please review the minimum site requirements listed below and update your system accordingly:

Minimum and recommended hardware requirements for Macintosh:

Minimum System -

* OS 9.1
* Power PC Processor
* 64 MB Installed RAM
* Netscape 7.0x and 7.1 (Only) (Java, JavaScript, and Style Sheets Enabled)
* Flash 7.0 Plugin
* 15" Monitor
* 800 X 600 Resolution, 256 colors
* 10 Base T Ethernet Card
* Mouse, Speakers, Headphones, and Sound Card

Recommended System -

* OS X with OS 9 Classic Environment
* Power PC G3 Processor or higher
* 128 MB Installed RAM
* Netscape 7.0x and 7.1 (Only) (Java, JavaScript, and Style Sheets Enabled)
* Flash 7.0 Plugin
* 17" Monitor
* 1024 X 768 Resolution, High Color (16-Bit)
* 10 Base T Ethernet Card
* Mouse, Speakers, Headphones, and Sound Card

For information regarding the minimum and recommended browser requirements, please read the information below:

* If you are using Netscape, you need version 7.01 or 7.02
* If you are using Microsoft Internet Explorer, you need version 5.5
* Java, JavaScript, and Style Sheets must be enabled in your browser's preference settings
* The Flash 7.0 plug-in must be installed. If you don't already have the latest version of the plug-in installed, you can download it at:
http://www.macromedia.com/shockwave/download/download.cgi?P1Prod_Version=ShockwaveFlash&P5Language=English

We are not formally supporting any browsers on any version of Linux or Unix; however, Mozilla should work as it uses the same engine as Netscape 7.x.

Please let us know if you have any further questions, comments, or concerns.

Thank you,"

There was a link in the email to reply to their email. When I click on it I was presented the login prompt for the Cisco Network Academy. I entered my login information and lo and behold my academy page appeared showing my curriculm links etc. I click around and everything seemed to work fine. I tried it in Safari and Firefox. Cisco has code in their login from the main academy page that has unnecessary restrictions. The link they gave me by passes that code I guess. I replied to their email and offered to use my Mac browsers to run through the curriculm and online tests. Hopefully they will respond positively and not ignore my requests.

Kelvin

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Answer 4

MaxJG

Level 1

65 points

Sep 9, 2006 7:10 PM in response to KRitchie

It is most certainly not W3 compliant. Look at THIS:
http://validator.w3.org/check?uri=http%3A%2F%2Fwww.cisco.com%2Fweb%2Flearning%2F netacad%2Findex.html&charset=%28detect+automatically%29&doctype=Inline
47 Errors. Not good.

Max

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Answer 5

Marnin

Level 1

0 points

Sep 15, 2006 6:32 AM in response to KRitchie

Hi Kelvin,

I'm having the same problem. What was the other link in the email from cisco that worked?

Thank you,

Marnin

There was a link in the email to reply to their
email. When I click on it I was presented the login
prompt for the Cisco Network Academy. I entered my
login information and lo and behold my academy page
appeared showing my curriculm links etc. I click
around and everything seemed to work fine. I tried it
in Safari and Firefox. Cisco has code in their login
from the main academy page that has unnecessary
restrictions. The link they gave me by passes that
code I guess. I replied to their email and offered to
use my Mac browsers to run through the curriculm and
online tests. Hopefully they will respond positively
and not ignore my requests.

Kelvin

Powerbook 15" Mac OS X (10.4.7) ACPT

Reply

Answer 6

Oct 29, 2006 9:08 PM in response to Marnin

Yes, please, can you give us that link?. I bought my iMac since 1 week and I entered in the Academy without problems, but now that I have updated the OS X (with the 200 MB update) I have the problem that all of you are saying.

I'm going to report this situation to Cisco.

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