Gail245
Level 1 (0 points)

Q: Just got an iPad and am connected to my internet but can't sign in into messages or FaceTime

What do I do

Posted on May 23, 2014 4:46 AM

by Demo,Solvedanswer
Demo Demo
Level 10 (95,986 points)
iPad
A:

Also, if you are getting the "check network connection message" try these suggestions.

 

Check Settings>General>Date & Time>Set Automatically>On. Make sure that the time zone setting is also set correctly.

 

If that didn't solve the problem, restart your iPad and try again. If that fails, reset your iPad and try again.

 

Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.

 

Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.

 

If that doesn't work, go to Settings> General> Reset> Reset all Settings. No data will be lost, but you will have to re-enter all of the device settings again.

Posted on May 23, 2014 4:51 AM

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Gail245

Q: Just got an iPad and am connected to my internet but can't sign in into messages or FaceTime

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  • Helpful answers

  • by Diavonex,

    Diavonex Diavonex May 23, 2014 4:47 AM in response to Gail245
    Level 9 (66,730 points)
    May 23, 2014 4:47 AM in response to Gail245

    Make sure both parties are running IOS 7.1.1

     

     

    http://support.apple.com/kb/TS5419

  • by Diavonex,

    Diavonex Diavonex May 23, 2014 4:47 AM in response to Gail245
    Level 9 (66,730 points)
    May 23, 2014 4:47 AM in response to Gail245

    1. Messages on the iPad can only be sent to other iDevices

     

     

    2. The receiving party must also be registered with iMessage

     

     

    Note: The two above conditions must be met.

  • by Gail245,Helpful

    Gail245 Gail245 May 23, 2014 4:49 AM in response to Diavonex
    Level 1 (0 points)
    May 23, 2014 4:49 AM in response to Diavonex

    They both are but I can't sign in

  • by Demo,Solvedanswer

    Demo Demo May 23, 2014 4:51 AM in response to Gail245
    Level 10 (95,986 points)
    iPad
    May 23, 2014 4:51 AM in response to Gail245

    Also, if you are getting the "check network connection message" try these suggestions.

     

    Check Settings>General>Date & Time>Set Automatically>On. Make sure that the time zone setting is also set correctly.

     

    If that didn't solve the problem, restart your iPad and try again. If that fails, reset your iPad and try again.

     

    Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.

     

    Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.

     

    If that doesn't work, go to Settings> General> Reset> Reset all Settings. No data will be lost, but you will have to re-enter all of the device settings again.

  • by Gail245,Helpful

    Gail245 Gail245 May 23, 2014 4:52 AM in response to Demo
    Level 1 (0 points)
    May 23, 2014 4:52 AM in response to Demo

    Thank you very much Demo it worked

  • by Demo,

    Demo Demo May 23, 2014 4:59 AM in response to Gail245
    Level 10 (95,986 points)
    iPad
    May 23, 2014 4:59 AM in response to Gail245

    You're welcome. I glad that it worked for you.