FCrodrigues

Q: App Store app not load

Hi. I using OSX 10.9.2 on a macbook. For some reason the App Store app is not loading anymore. When I click on it or try to verify if there is any update, nothing happens. I can not update anything, even the OSX Mavericks to update the system. I've tryed to reinstall using command+R and in safety mode, but after to load bar of the osx installer arrive at the end, it stops and keeps a message saying - about 11 hours to complete. But not happens...

 

Any idea or solution? Is ther any command at Terminal thats allows it to load?

 

Please help me!

Regards.

MacBook Pro, OS X Mavericks (10.9.2)

Posted on May 23, 2014 12:32 PM

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Q: App Store app not load

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  • Helpful answers

  • by dianeoforegon,

    dianeoforegon dianeoforegon May 23, 2014 12:45 PM in response to FCrodrigues
    Level 5 (5,741 points)
    Mac OS X
    May 23, 2014 12:45 PM in response to FCrodrigues
    • Create a test User in System Preferences > Users & Groups.
    • Log into the test user
    • You can select to skip setup for Apple ID
    • Test to see if Mac App Store (MAS) launches

     

    If yes, try the steps listed here:

     

    http://support.iawriter.com/help/kb/general-questions/the-app-store-fails-with-t here-was-an-error-in-the-app-store-please-try-again-later-null

     

    If no, it's a base level issue. When you boot from the Recovery Drive can you run Disk Utility  > Repair Drive on your internal drive? Do this first to make sure your drive is not failing.

     

    Next, let's look at another option to download the Mavericks installer since Recovery drive option is failing. Do you have access to another computer to download Mavericks?

     

    I recommend that you create a clone backup your drive. You would need an external drive to create the clone. Time Machine is not bootable. This would allow you to boot from the clone and run Disk Utility

     

    Both of these applications can be used to create a clone.

     

    SuperDuper! http://www.shirt-pocket.com/

    CCC http://www.bombich.com/download.html

  • by dianeoforegon,Helpful

    dianeoforegon dianeoforegon May 23, 2014 12:48 PM in response to FCrodrigues
    Level 5 (5,741 points)
    Mac OS X
    May 23, 2014 12:48 PM in response to FCrodrigues

    One other suggestion is to see if you can download the combo updater and run it over your install.

     

    OS X Mavericks 10.9.3 (Update (Combo)

    http://support.apple.com/kb/DL1746

    May 15, 2014

     

    Combo updaters will install on the same version as they're applying--no need to roll back or do a clean install.

     

     

    MORE INFO ON WHY RUNNING COMBO FIXES ISSUES

     

     

    Apple updates available from the Software Update application are incremental updates. Delta updates are also incremental updates and are available from Apple Downloads (software updates are generally smaller than delta updates). The Combo updates contain all incremental updates and will update files that could have become corrupted.

     

     

    Combo updaters will install on the same version as they're applying--no need to roll back or do a clean install. So if you think you've got a borked 1 install from a regular update, just run the latest Combo Updater on that system.

     

     

    "Delta" updaters can only take you from one version to the next. For example: 10.9.1 to 10.9.2. If somehow the 10.9.2 is missing something it should have, and that something isn't changed between 10.9.1 and 10.9.2 it will still be stale after the delta update.

  • by FCrodrigues,

    FCrodrigues FCrodrigues May 23, 2014 6:37 PM in response to FCrodrigues
    Level 1 (0 points)
    May 23, 2014 6:37 PM in response to FCrodrigues

    First of all, thank you for your qucik answer!

     

    I've tried all procedures, but did not work. After update to 10.9.3 combo,  the App Store shows in the dock that there's an update to be done (a red number 1 into the icon), but still not load.

     

    This week, my macbook was creating a .DS_Store file on the desktop... Looking for the reason or a soluction in the web, I copy and past a script into the terminal (confess that not remember what it was) and solve the problem. Peharps since then my App Store crash....

     

    Any another idea?

    Regads

  • by dianeoforegon,Helpful

    dianeoforegon dianeoforegon May 23, 2014 7:30 PM in response to FCrodrigues
    Level 5 (5,741 points)
    Mac OS X
    May 23, 2014 7:30 PM in response to FCrodrigues

    Pasting commands in the terminal especially is they use sudu should not be done unless you know exactly what you are doing.

     

    I'm not sure what to tell you to do to reverse the process. Do you think you could find the command you used. If yes, one of the other experts might be able to help you reverse what you did.

     

    Message was edited by: dianeoforegon posted before it was complete.

  • by Linc Davis,

    Linc Davis Linc Davis May 23, 2014 9:35 PM in response to FCrodrigues
    Level 10 (208,005 points)
    Applications
    May 23, 2014 9:35 PM in response to FCrodrigues

    Launch the Console application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

    The title of the Console window should be All Messages. If it isn't, select

    SYSTEM LOG QUERIES All Messages

    from the log list on the left. If you don't see that list, select

    View Show Log List

    from the menu bar at the top of the screen.

    Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

    ☞ The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

    Please don't indiscriminately dump thousands of lines from the log into this discussion.

    Please don't post screenshots of log messages—post the text.

    ☞ Some private information, such as your name, may appear in the log. Anonymize before posting.

  • by FCrodrigues,

    FCrodrigues FCrodrigues May 24, 2014 4:25 AM in response to Linc Davis
    Level 1 (0 points)
    May 24, 2014 4:25 AM in response to Linc Davis

    Thank you Dianeforegon and Linc Davis

     

    Here is the msg at the Console

     

     

    24/05/14 08:22:32,445 com.apple.launchd.peruser.501[184]: (com.apple.appstore.27136[377]) Exited with code: 1

  • by Linc Davis,Solvedanswer

    Linc Davis Linc Davis May 24, 2014 6:49 AM in response to FCrodrigues
    Level 10 (208,005 points)
    Applications
    May 24, 2014 6:49 AM in response to FCrodrigues

    You probably ran a defective third-party "utility" such as "CleanMyMac" or "MacCleanse" that purports to "clean up" "junk" files. What it really does is to corrupt the operating system and many applications.   

    The first thing you need to do is remove that software according to the developer's instructions. Never install it, or anything like it, again. Then see below.

    If you don't already have a current backup, back up all data, then reinstall the OS.* You don't need to erase the startup volume, and you won't need the backup unless something goes wrong. If the system was upgraded from an older version of OS X, you may need the Apple ID and password you used.

    If you use FileVault 2, then before running the Installer you must launch Disk Utility and select the icon of the FileVault startup volume ("Macintosh HD," unless you gave it a different name.) It will be nested below another icon with the same name. Click the Unlock button in the toolbar and enter your login password when prompted. Then quit Disk Utility to be returned to the main Recovery screen.

    There are ways to back up a computer that isn't fully functional. Ask if you need guidance.

    If you installed the Java runtime distributed by Apple and still need it, you'll have to reinstall it. The same goes for Xcode. All other data will be preserved.

    *The linked support article refers to OS X 10.9 ("Mavericks"), but the procedure is the same for OS X 10.7 ("Lion") and later.

  • by FCrodrigues,

    FCrodrigues FCrodrigues May 25, 2014 11:31 AM in response to Linc Davis
    Level 1 (0 points)
    May 25, 2014 11:31 AM in response to Linc Davis

    Bingo!

     

    I remove Cleam my Mac and reinstall OXs using Command+R

    Everything works!

     

    Thank you very much for all your attention Lic Davis!

     

    Just one more question: Is there any good program to clean caches, temporary files....?

    Regards

  • by Linc Davis,

    Linc Davis Linc Davis May 25, 2014 11:49 AM in response to FCrodrigues
    Level 10 (208,005 points)
    Applications
    May 25, 2014 11:49 AM in response to FCrodrigues

    How to maintain a Mac

     

    1. Make two or more backups of all your files, keeping at least one off site at all times in case of disaster. One backup is not enough to be safe. Don’t back up your backups; all should be made directly from the original data. Don’t rely completely on any single backup method, such as Time Machine. If you get an indication that a backup has failed, don't ignore it.

       

    2. Keep your software up to date. In the App Store or Software Update preference pane (depending on the OS version), you can configure automatic notifications of updates to OS X and other Mac App Store products. Some third-party applications from other sources have a similar feature, if you don’t mind letting them phone home. Otherwise you have to check yourself on a regular basis.

     

    Keeping up to date is especially important for complex software that modifies the operating system, such as device drivers. Before installing any Apple update, you must check that all such modifications that you use are compatible. Incompatibility with third-party software is by far the most common cause of trouble with system updates.

       

    3. Don't install crapware, such as “themes,” "haxies," “add-ons,” “toolbars,” “enhancers," “optimizers,” “accelerators,” "boosters," “extenders,” “cleaners,” "doctors," "tune-ups," “defragmenters,” “firewalls,” "barriers," “guardians,” “defenders,” “protectors,” most “plugins,” commercial "virus scanners,” "disk tools," or "utilities." With very few exceptions, such stuff is useless or worse than useless. Above all, avoid any software that purports to change the look and feel of the user interface.

      

    It's not much of an exaggeration to say that the whole "utility" software industry for the Mac is a fraud on consumers. The most extreme examples are the "CleanMyMac" and “MacKeeper” scams, but there are many others.

       

    As a rule, the only software you should install is that which directly enables you to do the things you use a computer for, and doesn't change the way other software works.

      

    Safari extensions, and perhaps the equivalent for other web browsers, are a partial exception to the above rule. Most are safe, and they're easy to get rid of if they don't work. Some may cause the browser to crash or otherwise malfunction.  Some are malicious. Use with caution, and install only well-known extensions from relatively trustworthy sources, such as the Safari Extensions Gallery.

      

    Never install any third-party software unless you know how to uninstall it. Otherwise you may create problems that are very hard to solve. Do not rely on "utilities" such as "AppCleaner" and the like that purport to remove software.

     

    4. Don't install bad, conflicting, or unnecessary fonts. Whenever you install new fonts, use the validation feature of the built-in Font Book application to make sure the fonts aren't defective and don't conflict with each other or with others that you already have. See the built-in help and this support article for instructions. Deactivate or remove fonts that you don't really need to speed up application launching.

     

    5. Avoid malware. Malware is malicious software that circulates on the Internet. This kind of attack on OS X was once so rare that it was hardly a concern, but malware is now increasingly common, and increasingly dangerous.

     

    There is some built-in protection against downloading malware, but you can’t rely on it—the attackers are always at least one day ahead of the defense. You can’t rely on third-party protection either. What you can rely on is common-sense awareness—not paranoia, which only makes you more vulnerable.

     

    Never install software from an untrustworthy or unknown source. If in doubt, do some research. Any website that prompts you to install a “codec” or “plugin” that comes from the same site, or an unknown site, is untrustworthy. Software with a corporate brand, such as Adobe Flash Player, must come directly from the developer's website. No intermediary is acceptable, and don’t trust links unless you know how to parse them. Any file that is automatically downloaded from the web, without your having requested it, should go straight into the Trash. A web page that tells you that your computer has a “virus,” or that anything else is wrong with it, is a scam.

     

    In OS X 10.7.5 or later, downloaded applications and Installer packages that have not been digitally signed by a developer registered with Apple are blocked from loading by default. The block can be overridden, but think carefully before you do so.

     

    Because of recurring security issues in Java, it’s best to disable it in your web browsers, if it’s installed. Few websites have Java content nowadays, so you won’t be missing much. This action is mandatory if you’re running any version of OS X older than 10.6.8 with the latest Java update. Note: Java has nothing to do with JavaScript, despite the similar names. Don't install Java unless you're sure you need it. Most people don't.

     

    6. Don't fill up your disk/SSD. A common mistake is adding more and more large files to your home folder until you start to get warnings that you're out of space, which may be followed in short order by a startup failure. This is more prone to happen on the newer Macs that come with an internal SSD instead of the traditional hard drive. The drive can be very nearly full before you become aware of the problem.

       

    While it's not true that you should or must keep any particular percentage of space free, you should monitor your storage use and make sure you're not in immediate danger of using it up. According to Apple documentation, you need at least 9 GB of free space on the startup volume for normal operation.

      

    If storage space is running low, use a tool such as OmniDiskSweeper to explore the volume and find out what's taking up the most space. Move seldom-used large files to secondary storage.

      

    7. Relax, don’t do it. Besides the above, no routine maintenance is necessary or beneficial for the vast majority of users; specifically not “cleaning caches,” “zapping the PRAM,” "resetting the SMC," “rebuilding the directory,” "defragmenting the drive," “running periodic scripts,” “dumping logs,” "deleting temp files," “scanning for viruses,” "purging memory," "checking for bad blocks," "testing the hardware," or “repairing permissions.” Such measures are either completely pointless or are useful only for solving problems, not for prevention.

      

    To use a Mac effectively, you have to free yourself from the Windows mindset that every computer needs regular downtime maintenance such as "defragging" and "registry cleaning." Those concepts do not apply to the Mac platform. A well-made computing device is not something you should have to think about much. It should be an almost transparent medium through which you communicate, work, and play. If you want a machine that needs attention, use a PC.

      

    The very height of futility is running an expensive third-party application called “Disk Warrior” when nothing is wrong, or even when something is wrong and you have backups, which you must have. Disk Warrior is a data-salvage tool, not a maintenance tool, and you will never need it if your backups are adequate. Don’t waste money on it or anything like it.