can't hear music

can't hear music off my iphone but i can hear call & etc.? HELP PLEASE!

iPhone 4S

Posted on May 23, 2014 2:55 PM

Reply
1 reply

May 25, 2014 7:39 AM in response to atsten15

Hello atsten15,


It sounds like you are able to hear your ringtones but not music from your Music app. I would start by quitting all the running apps on the iPhone:


iOS: Force an app to close

http://support.apple.com/kb/ht5137


Double-click the Home button.

Swipe left or right until you have located the app you wish to close.

Swipe the app up to close it.


When you have done that and restart the phone and test the issue again:


iOS: Turning off and on (restarting) and resetting

http://support.apple.com/kb/ht1430


If this does not resolve the issue does this happen with all the apps on the device or just the Music app?


Thank you for using Apple Support Communities.

Regards,

Sterling


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can't hear music

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