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How can I access iCloud without password, birthdate, email address?

When my daughter set up her iCloud account, she must have used a different birth date and email address. When we try to recover password, it says none of what we input is correct. We would leave the account dormant, but her phone won't let us restore it until we enter that old password. Is there a way to recover that information if we don't know birth date or where her trusted email is housed?

iPhone 4S

Posted on May 24, 2014 10:55 AM

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Question marked as Best reply

Posted on May 24, 2014 10:55 AM

How to reset your Apple ID password.

Go to iforgot.apple.com and type in your Apple ID, then click 'Next'.

Verify your date of birth, then click 'Next'.

You'll be able to choose one of two methods to reset your password, either E-Mail Authentication or Answer Security Questions.

If neither method works, then go to https://getsupport.apple.com

(If you see a message that says 'There are no products registered to this Apple ID, simply click on 'See all products and services')

Choose 'More Products & Services', then 'Apple ID'.

A new page will open.

Choose 'Other Apple ID Topics', then 'Lost or forgotten Apple ID password'.

Click the blue 'Continue' button.

Select the contact option that suits your needs best.

1 reply
Question marked as Best reply

May 24, 2014 10:55 AM in response to CoreyPatterson

How to reset your Apple ID password.

Go to iforgot.apple.com and type in your Apple ID, then click 'Next'.

Verify your date of birth, then click 'Next'.

You'll be able to choose one of two methods to reset your password, either E-Mail Authentication or Answer Security Questions.

If neither method works, then go to https://getsupport.apple.com

(If you see a message that says 'There are no products registered to this Apple ID, simply click on 'See all products and services')

Choose 'More Products & Services', then 'Apple ID'.

A new page will open.

Choose 'Other Apple ID Topics', then 'Lost or forgotten Apple ID password'.

Click the blue 'Continue' button.

Select the contact option that suits your needs best.

How can I access iCloud without password, birthdate, email address?

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