Noritamar
Level 1 (0 points)

Q: iTunes doesn't see my iPad

Hi,

 

I have a Mac running OS X 10.9.3 with iTunes 11.2.1(1). I also have an iPhone, an iPod, and an iPad. Not sure which generation it is, but I purchased it September 2013, so pretty new generation. It has never synced via wi-fi at all. I have to physically connect it to my Mac. When I disconnect it, it immediately disappears from iTunes. It's supposedly set up to sync via wi-fi, but it just doesn't. Any idea why and what I can do about this? The iPad is running IOS 7.1.1.

 

No problem with the iPhone or the iPod, by the way. They always show up in the Devices section of iTunes, and they sync via wi-fi perfectly fine.

 

Thanks,

 

Nora

iPad 2 Wi-Fi, iOS 7.1.1

Posted on May 24, 2014 4:41 PM

by sterling r,Solvedanswer
sterling r sterling r
Community Specialists
A:

Hey there Noritamar,

 

It sounds like you are unable to sync wirelessly from your iPad but two other devices work fine. I would use the following troubleshooting from this article:

 

iTunes 10.5 and later: Troubleshooting iTunes Wi-Fi syncing

http://support.apple.com/kb/ts4062

Quit and reopen iTunes and restart your iOS device

Quit and reopen iTunes on your computer. Then, restart your iOS device.

Restart your network router

Restart your home network router using the manufacturer's instructions. You may need to disconnect the power cord for 30 seconds or more.

Note: During this time, Internet services, such as a VoIP-based phone, won't work, and you may need to reset additional network devices.

Check your network connection

  • Make sure that your Wi-Fi network has an active Internet connection.
  • Make sure that you connect your iOS devices and computer to the same network over Wi-Fi.
  • Check for network configuration changes that may interfere with syncing:
    • VPN configurations
    • Extending the Wi-Fi network through multiple wireless access points or routers
    • Guest networks or other security configurations that limit access between devices
    • Routers that configure different networks for different frequencies such as 2.4 GHz and 5.0 GHz
    • Connecting the computer over Ethernet
  • Wake up your computer and open iTunes. If your computer is asleep or iTunes isn't open, the device may not sync.
  • Update your router. If you're using an AirPort or AirPort Time Capsule, you can learn more about firmware updates. If you're using a router from another manufacturer, contact the manufacturer to ask about available updates.

 

Thank you for using Apple Support Communities.

All the very best,

Sterling

Posted on May 26, 2014 6:52 AM

Close
Noritamar

Q: iTunes doesn't see my iPad

  • All replies
  • Helpful answers

  • by sterling r,Solvedanswer

    sterling r sterling r May 26, 2014 6:52 AM in response to Noritamar
    Community Specialists
    May 26, 2014 6:52 AM in response to Noritamar

    Hey there Noritamar,

     

    It sounds like you are unable to sync wirelessly from your iPad but two other devices work fine. I would use the following troubleshooting from this article:

     

    iTunes 10.5 and later: Troubleshooting iTunes Wi-Fi syncing

    http://support.apple.com/kb/ts4062

    Quit and reopen iTunes and restart your iOS device

    Quit and reopen iTunes on your computer. Then, restart your iOS device.

    Restart your network router

    Restart your home network router using the manufacturer's instructions. You may need to disconnect the power cord for 30 seconds or more.

    Note: During this time, Internet services, such as a VoIP-based phone, won't work, and you may need to reset additional network devices.

    Check your network connection

    • Make sure that your Wi-Fi network has an active Internet connection.
    • Make sure that you connect your iOS devices and computer to the same network over Wi-Fi.
    • Check for network configuration changes that may interfere with syncing:
      • VPN configurations
      • Extending the Wi-Fi network through multiple wireless access points or routers
      • Guest networks or other security configurations that limit access between devices
      • Routers that configure different networks for different frequencies such as 2.4 GHz and 5.0 GHz
      • Connecting the computer over Ethernet
    • Wake up your computer and open iTunes. If your computer is asleep or iTunes isn't open, the device may not sync.
    • Update your router. If you're using an AirPort or AirPort Time Capsule, you can learn more about firmware updates. If you're using a router from another manufacturer, contact the manufacturer to ask about available updates.

     

    Thank you for using Apple Support Communities.

    All the very best,

    Sterling