sarah_duggan17
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Q: My iphone 4 will not turn on. I have tried to reset

I have an iphone 4 for that is just less than a year old. It has lost all battery power and turned off completly. It has been on charge for more than two hours now and it has still not turned on. The "screen" shows up as it is charging and when i remove it the "connect to charger screen" appears but it will not actually turn on. I have tried to reset the phone by holding down the lock and home buttons at the same time for ten seconds but the apple screen does not show up. (I have previously been about to reset my phone like this) I have had other types of charging issues with this phone in the past couple of months but nothing that i couldn't fix. I do not think there is a problem with the charger cord either as i have tried many, all not making any difference

Am i in need of a new battery? Or is there something else i can do

Also I have not dropped my phone in anyway that i can remeber recently

Please help

iPhone 4

Posted on May 25, 2014 1:40 AM

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sarah_duggan17

Q: My iphone 4 will not turn on. I have tried to reset

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  • Helpful answers

  • by jeremy_v,

    jeremy_v jeremy_v May 27, 2014 6:54 AM in response to sarah_duggan17
    Community Specialists
    May 27, 2014 6:54 AM in response to sarah_duggan17

    Hi sarah_duggan17,

     

    Thanks for visiting Apple Support Communities.

     

    If your iPhone does not turn on unless it's connected to power, and only shows the charging screen, I recommend starting with troubleshooting step 5 in this guide:

     

     

    iPhone: Hardware troubleshooting

    http://support.apple.com/kb/TS2802

    Will not turn on, will not turn on unless connected to power, or unexpected power off

    1. Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.

    2. Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIs and corrosion.

    3. Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.

    4. After at least 30 minutes, if:
      • The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen TS2802-ios7-charging-001-en.png. Then unplug the phone from power. If it immediately turns off, seek service.
      • The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
      • Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.

    5. If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
      • If the display turns on, go to step 4.
      • If the display remains black, go to next step.

    6. Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.

    7. If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.

    Best Regards,

     

    Jeremy