neckstein

Q: iPad 4 not connecting to internet

My wife and I are currently travelling in Europe. Each of us has an iPad 4. We are in an apartment with Wi-FI access to the internet. This is working perfectly, and my iPad is giving no problems. My wife's iPad, however, suddenly stopped working last evening. The iPad says that she has full signal and that she is connected to the internet. It will not, however, connect to the Wi-Fi network. Skype won't work. Facebook won't work...nothing. She has "forgotten" the Wi-Fi password and reconnected...nothing. She has powered off and on. She has closed all applications. It will not work. Can somebody tell me what she needs to do to fix this problem?

iPad

Posted on May 25, 2014 3:38 AM

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Q: iPad 4 not connecting to internet

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  • by matt00,

    matt00 May 27, 2014 6:19 AM in response to neckstein
    Level 5 (4,015 points)
    May 27, 2014 6:19 AM in response to neckstein

    Hey neckstein,

     

     

    Thanks for the question, and great troubleshooting so far. The following resource outlines the basic troubleshooting steps for Wi-Fi connectivity. I have also included the steps specific to the symptoms you are experiencing:

     

    iOS: Troubleshooting Wi-Fi networks and connections

    http://support.apple.com/kb/TS1398

     

    1. Be sure you're in range of your Wi-Fi router (access point).

     

    2. Tap Settings > Wi-Fi and turn Wi-Fi off and on. If your W-Fi setting is dimmed,follow these steps.

     

    3. Confirm that your Wi-Fi router and cable or DSL modem are connected to power, turned on, and connected to the Internet. If not, refer to your network administrator or Internet service provider (ISP) for assistance.

     

    4. Restart your iOS device.

     

    5. Tap Settings > Wi-Fi and locate the Wi-Fi network to which you're connected.

     

    6. Tap  and Forget this Network.

     

    7. Try to connect to your desired Wi-Fi network.

              Note: You may need to enter your Wi-Fi password again if your network requires one.

     

    8. Turn your Wi-Fi router off and on. If your ISP also provides cable or phone service, check with them before attempting this step to avoid interruption of service.

     

    9. Update your device to the latest version of software.

     

    10. Update your Wi-Fi router to the latest firmware. For AirPort Base Stations, install updates using the AirPort Utility.

     

    [...]

     

    Unable to access the Internet while connected to Wi-Fi

     

    1. If you're using a public or commercial network, you may need to log in or subscribe.

     

    2. Check to see if you have a self-assigned IP address:

              1. Tap Settings > Wi-Fi and locate the Wi-Fi network to which you're connected and tap .

              2. If your IP address is 169.254.xxx.xxx, you may not be able to access the Internet.

     

    3. If you do not have a self-assigned IP address, see if other Wi-Fi devices on your network have Internet access.

              - If they do not, consult with your network administrator or ISP for further assistance.

              - If they do, reset network settings on your device by tapping Settings > General > Reset > Reset Network Settings. Note: This will reset all network settings including:

                        - previously connected Wi-Fi networks and passwords

                        - recently used Bluetooth accessories

                        - VPN and APN settings

     

    Thanks,

     

    Matt M.