1 Reply Latest reply: May 27, 2014 6:24 AM by matt00
sas0430 Level 1 Level 1 (0 points)

Before this, everything was fine, I had no problem installing the printer's software on my macbook, and i had no problem printing. Then, something happened to my wifi, and my wifi status showed "not configured"... After my wifi got fixed, my whole printer list was empty, and i had to re-add the printer that i was using before... but now, whenever i try to add this printer, there will always be a message saying "Network Error", and i can't install the printer's software. How do i fix this network error?


Mac Pro
  • Community Specialists Community Specialists (4,010 points)

    Hey sas0430,

     

     

    Thanks for the question. I understand that you are experiencing issues with your printer in OS X Mavericks. To troubleshoot this issue see the following resource:

     

    Troubleshooting printer issues in OS X

    http://support.apple.com/kb/ts3147

     

    Follow these steps until the issue is addressed:

     

    1. Make sure that the printer is powered on, has ink / toner, and that there are no alerts on the printer’s control panel. Note: If you cannot clear an alert on the printer's control panel, stop here and check the printer's documentation or contact the manufacturer for support.

     

    2. Ensure the printer is properly connected to a USB port on the Mac or AirPort base station / Time Capsule. If the printer is a network-capable printer, make sure that it is properly connected to your home network.

     

    3. Use Software Update to find and install the latest available updates. If an update is installed, see if the issue persists.

     

    4. Open the Print & Scan pane or Print & Fax (Snow Leopard) pane in System Preferences.

     

    5. Delete the affected printer, then add the printer again.

     

     

    If the issue persists, try these additional steps:

     

    1. Reset the printing system, then add the printer again.

     

    2. If the issue still persists, reset the printing system again.  Download and install your printer's drivers. Then, add the printer again.

     

    3. Contact the printer vendor or visit their website for further assistance.

     

    Thanks,

     

    Matt M.