Unknown error (1)

Hi Jason, thanks for the reply,

your advice seems sensible but :-

How do I check for hardware problems - especially if I can't get the device to switch on ???

(also a hardware fault would be incredibly conicidental - it seems impossible that the device would work fine for 6 or 7 years and then develop a hardware fault within seconds of me trying to update the operating system).

Also how do I check security software compatibility ?? I looked at the instructions but they seemed bewildering, all I could do was unistall my security software but it made no difference.

I don't get error 1015, I just get unknown error (1). I don't know what jailbreak is, this device was used by my wife until she got an ipad a couple of months ago, she has never done anything to it except add music to it. I started to use it and when looking on the internet for how to use it I saw a comment which said I should update the iOS. I went to this site http://www.felixbruns.de/iPod/firmware/ and tried to update for the relevant iOS (1.1.5) and everything got stuck after that.

thanks again,

Lee Sargent

Hi Illaass,

thank you for your reply.

I'm sorry but I fail at the very first step. I have tried to restore it via itunes at least 40 times, always the same result ~ after extracting the files it begins the restore but immediately fails with "unknown error (1)"

I looked at the video by Karthik on how to put into DFU mode.

The very first line of his instructions says to make sure the ipod is turned completely off.

I don't know any difference between "off" and "completely off"

I press the power button until everything goes black and I assume it is now off.

I connect to the pc and a symbol appears (even though I didn't switch it on ??) of the ipod connector with an arrow pointing to a blue music note on a cd ~ I believe this is the "connect to itunes symbol" and means the ipod is in recovery mode.

If I press the power off button for 3 seconds then simultaneously the home button for 10 seconds then just the home button for 20 seconds I end up with the same "connect to itunes symbol".

Itunes doesn't recognise the ipod as being in DFU mode it recognises it as being in recovery mode and it fails with the same error as before.

I have used 3 computers with the same result but I only have one cable which will fit the ipod so always the same cable.

am I doing something fundamentally wrong ??

Thanks again

Lee Sargent

theres no way its a hardware problem, we had the ipod for 7 years and it always worked fine until 2 seconds after I tried to update the firmware.

Also there are thousands of messages online from people with similar problems for ios 7 updates who are complaining that the only answer they can get out of Apple is "hardware problem"

I don't understand how trying and failing to update software can be hardware, but then again I don't understand what is going on very well at all.

So are you saying that I have ruined a £250 device by trying to update the os. ??

That there is nothing that can be done ????

If so why are sites recommending that people update there os ??