Why can't I change my apple id / email address associated with my apple id ?

Question

Level 3

570 points

Why can't I change my apple id / email address associated with my apple id ?

My apple id is associated with a gmail address.

I wan't to change it to something else.

So I went to: appleid.apple.com ---> Change apple id ---> Typed in new email address (everything shows green) ---> Hit Save.-->Edit box disappears as if everything went ok ----> But the box showing my apple id, still shows the gmail address!

It still shows my gmail address!! Doesn't send any verification email or anything! No matter what I do, it doesn't let me change it from my gmail address!

It let me change my password though, and also let me change my rescue email address.

Why can't I change my apple id ?

iTunes-OTHER, OS X Mavericks (10.9)

Posted on May 25, 2014 8:13 AM

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Answer 1

Brett L

Community Specialist

May 27, 2014 6:57 AM in response to KeanuReeves

Hi KeanuReeves,

It sounds like you have already done most of the steps in this article relating to changing the email associated with your Apple ID, but you may want to go through them again -

Manage your Apple ID primary, rescue, alternate, and notification email addresses

http://support.apple.com/kb/HT5620

If you are still having difficulty changing the email address, you may want to contact Apple’s account security team using the contact information in this article -

Apple ID: Contacting Apple for help with Apple ID account security

http://support.apple.com/kb/HT5699

Thanks for using Apple Support Communities.

Best,

Brett L

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Answer 2

simon291

Level 1

8 points

Jun 22, 2014 9:41 PM in response to KeanuReeves

I had the same problem last 24 hours. Apple told me the solution was to change the ID through iTunes (latest version) instead of the appleid.apple.com page. BUT this didn't work as iTunes just redirected me to the appleid.apple.com system... (of course, Apple told me this wasn't happening, until I sent them a screen shot...;-))

It appears that 2-factor authentication was my problem. Spent an hour with Apple support- eventually the only solution we could find was:

1. Turn off 2 factor authentication via appleid.apple.com

2. Go to iTunes then log out of iTunes if you are logged in (this removes the prior settings in iTunes directing you to appleid.apple.com)

3. Log back in to iTunes

4. Go to "View Account".. "AppleID summary" then "Edit" AppleID (no longer redirects)- then change your primary email

5. CHek your primary email and make sure you authenticate it.

6. You then have to turn on 20factor authentication again but after making a request the system now makes you wait 3 days before you can actually do it!

It appears that some programmers involved had a few 'roos loose in the top paddock when they set this up ;-)!

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