Q: My devices have been hacked. What do I do?

Thomas, I have an ipad that was locked. I found almost 3000 emails from SUPPOSEDLY Apple Support Communities. Just weird ugly stuff. What should I do? 

What do you mean "weird, ugly stuff"?

Sounds like you have clicked on a forum to subscribe and receive emails of all posts.

Hey Gabbyfoodie - sounds like you were hacked originally and probably came on here to find out what to do, right? Did you sign up to get comment notifications on this thread? That is probably what they are, and nothing at all sinister...

If they haven't jailbroken their device they weren't hacked.

Yes deggie, you're right... I should've said 'sounds like you were 'affected' originally by the Oleg Plis hack message...' instead of saying 'hacked'. The point I was making (badly) was that they were just notifications from this thread that she has clearly registered for but didn't collect until she opened e-mail on her iPad...

This morning my iPhone was stolen from me, I immediately called it and it had been turned off. So, I went right home to activate the Find My iPhone app on the website so it would call my other contact number. Then going  to my AT&T store I was told to go home and submit an insurance claim. Later this evening, I tried to access my iCloud account and I couldn't. Finally, I found an series of emails from Apple at 5:15pm and on verifying my Find My iPhone activation had been disabled and that my iCloud ID had been changed.  I don't know who the heck this person is, but they've managed to deactivate the Find feature and hack my iCloud ID email address. How can this happen? How do I get Apple and Gmail to prosecute this person? I still don't know the full extent of what has been hacked into. Does anyone have any helpful insight? Thanks

<Email Edited By Host>

Dont know how the folk who stole you iphone would get access to your icloud ID to change it without knowing, or guessing, your password. Did you have your passwords recorded on you phone somewhere?

Regardless, everyone here are users like you, it just a support community, so you need to contact Apple directly. Perhaps they can help lock down your account if you explain what has happened. You can do this using the phone numbers listed on the Apple site In your country.

Perhaps post back and let us all know how you get on.

You disabled your own Find My Phone feature when you disabled a PIN. And you left your iCloud logon details in full view somewhere. So it's not Apple's or AT&T's problem, it's yours.

AT&T can track the phone via its IMEI number, but how do they know that bruinthing hasn't acquired the device legitimately?

Any journo who's lurking, this is not an Apple security breach, it is reckless indifference to security on the part of a foolish owner.

frankksantoyo wrote:

 

This morning my iPhone was stolen from me, I immediately called it and it had been turned off. So, I went right home to activate the Find My iPhone app on the website so it would call my other contact number

That 's not something that happens.

How do I get Apple and Gmail to prosecute this person?

You can't because they won't.

Your phone was stolen, not theirs.

OK,

Hey, number one-let me thank you all for replying. Now lets get to the brass tacks alright? I was in a local branch of the Social Security office here in Hollywood around 10am. I had to get disability paperwork printouts for my union so I get my *** to work, met with a guy in a cubicle. My phone was on, but on vibrate.

I must've laid it on the chair next to me. Last place I saw it early on in my interview. Passlock is ALWAYS on. I never disabled any PIN. Walked out of the office, got in my truck; drove maybe 6 blocks and pulled over to call home. Boom! No iPhone, of course I did self pat down thing, checked everywhere in the truck. I then hightailed it back to the SS office.  The guards were real cool. I'd found a wallet just earlier and gave it to them.  They dashed to a phone to call my iPhone. I told them it was on silent, he just said it went right to voicemail. Then he went to the cubicle and he came back with nothing.

I went right home, used my spouses iPhone's find your iphone app and logged in under my Apple ID, thats when I first activated the lost mode and the call back at this number if turned on right? Then I dashed to the AT&T store, all they could do is put a suspension on my sim card. I had to then call the insurance. All this was before noon. I got back home later in the evening and saw a string of emails, the first one came from Find My iPhone saying: There was a problem putting Frank Santoyo’s iPhone into Lost Mode. Your iPhone was not put into Lost Mode because of an unexpected error. Try enabling Lost Mode again. That was first one

Then, five more emails in a row, next one starts off Hoe to reset your Apple ID, next one-your Apple ID has been reset, next one-your find my iphone has been disabled, followed by: your AppleID information has been updated, followed by: verify your Apple ID, then finally, Your Apple ID information has been updated. All these came through within the space of an hour and a half. I was confident I'd done everything to remedy this problem ok? This was a complete stranger who knew to turn it off right away but I'm just clueless as to how access was gained and what still I have yet to discover.

/

OK, Hey, number one-let me thank you all for replying. Now lets get to the brass tacks alright? I was in a local branch of the Social Security office here in Hollywood around 10am. I had to get disability paperwork printouts for my union so I get my *** to work, met with a guy in a cubicle. My phone was on, but on vibrate. I must've laid it on the chair next to me. Last place I saw it early on in my interview. Passlock is ALWAYS on. I never disabled any PIN. Walked out of the office, got in my truck; drove maybe 6 blocks and pulled over to call home. Boom! No iPhone, of course I did self pat down thing, checked everywhere in the truck. I then hightailed it back to the SS office.  The guards were real cool. I'd found a wallet just earlier and gave it to them.  They dashed to a phone to call my iPhone. I told them it was on silent, he just said it went right to voicemail. Then he went to the cubicle and he came back with nothing. I went right home, used my spouses iPhone's find your iphone app and logged in under my Apple ID, thats when I first activated the lost mode and the call back at this number if turned on right? Then I dashed to the AT&T store, all they could do is put a suspension on my sim card. I had to then call the insurance. All this was before noon. I got back home later in the evening and saw a string of emails, the first one came from Find My iPhone saying: There was a problem putting Frank Santoyo’s iPhone into Lost Mode. Your iPhone was not put into Lost Mode because of an unexpected error. Try enabling Lost Mode again. That was first one. Then, five more emails in a row, next one starts off Hoe to reset your Apple ID, next one-your Apple ID has been reset, next one-your find my iphone has been disabled, followed by: your AppleID information has been updated, followed by: verify your Apple ID, then finally, Your Apple ID information has been updated. All these came through within the space of an hour and a half. I was confident I'd done everything to remedy this problem ok? This was a complete stranger who knew to turn it off right away but I'm just clueless as to how access was gained and what still I have yet to discover.

Dude, your way wrong. I did enable on my iPhone the app. I did have a passlock.

 I was in a local branch of the Social Security office here in Hollywood

around 10am. I had to get disability paperwork printouts for my union so I get my *** to work, met with a guy in a cubicle. My phone was on, but on vibrate. I must've laid it on the chair next to me. Last place I saw it early on in my interview. Passlock is ALWAYS on. I never disabled

any PIN. Walked out of the office, got in my truck; drove maybe 6 blocks and pulled over to call home. Boom! No iPhone, of course I did self pat down thing, checked everywhere in the truck. I then hightailed it back

to the SS office.  The guards were real cool. I'd found a wallet just

earlier and gave it to them.  They dashed to a phone to call my iPhone. I told them it was on silent, he just said it went right to voicemail.

Then he went to the cubicle and he came back with nothing. I went right

home, used my spouses iPhone's find your iphone app and logged in under

my Apple ID, thats when I first activated the lost mode and the call

back at this number if turned on right? Then I dashed to the AT&T

store, all they could do is put a suspension on my sim card. I had to

then call the insurance. All this was before noon. I got back home later in the evening and saw a string of emails, the first one came from Find My iPhone saying: There was a problem putting Frank Santoyo’s iPhone

into Lost Mode. Your iPhone was not put into Lost Mode because of an

unexpected error. Try enabling Lost Mode again. That was first one.

Then, five more emails in a row, next one starts off Hoe to reset your

Apple ID, next one-your Apple ID has been reset, next one-your find my

iphone has been disabled, followed by: your AppleID information has been updated, followed by: verify your Apple ID, then finally, Your Apple ID information has been updated. All these came through within the space

of an hour and a half. I was confident I'd done everything to remedy

this problem ok? This was a complete stranger who knew to turn it off

right away but I'm just clueless as to how access was gained and what

still I have yet to discover.

Frank Kirkland Santoyo

frankksantoyo wrote:

I was in a local branch of the Social Security office here in Hollywood

...

Yes.

You don't need to repeat your story to every poster and in multiple threads.

Contact AppleID support and ask for Account security...

-> http://www.apple.com/support/appleid/contact/