I cannot load keychain, does not text me a code, it is out of warrantee therefore apple do not cover. Where can I look for answers?

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I cannot load keychain, does not text me a code, it is out of warrantee therefore apple do not cover. Where can I look for answers?

I have just updated my ipad software and was offered ' keychain'. As I am a senior user I thought that this would be ideal for security in listing users, passwords etc. I starting through the registering process but when I got to entering my phone number for a pass code to be sent I entered it ok but no text received. I have repeated the operation twice more, same problem. Can I overcome this glitch or is there no other way? I do not feel inclined to spend money for Apple to help!!!

iPad, iOS 7.1.1

Posted on May 26, 2014 6:37 AM

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Answer 1

jeffd55

Community Specialist

May 28, 2014 6:49 AM in response to Macthefoxvn

Hello Macthefoxvn,

Thank you for contacting Apple Support Communities.

You can take a look at this article to troubleshoot your Keychain issues:

iCloud: Troubleshooting iCloud Keychain

http://support.apple.com/kb/TS4644

The following might be most helpful:

I'm not receiving the verification code via SMS.

Make sure that you have a good cellular network connection on your phone.

Check that your phone number is one that can receive SMS messages. You can do this by having someone send you a text message.

Check that you have the correct phone number associated with your account:

Devices using iOS 7.0.3 or later: Tap Settings > iCloud > Account, then tap Keychain. Check that the phone number listed under Verification Number is correct. If not, enter another phone number.

Macs using OS X Mavericks v10.9 or later: Choose Apple () menu > System Preferences. Click iCloud, then click Account Details. Check that the phone number listed under Verification number is correct. If not, enter another phone number.

Check Apple System Status to see if there is currently a service outage affecting iCloud Keychain.

If you do not have access to a device that has iCloud Keychain enabled, you can contact Apple Support and verify your identity for help completing iCloud Keychain setup.

Regards,

Jeff D.

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