yousraatia

Q: my iphone 5S keeps giving me no service is this a problem with my carrier or the phone

i just bought an iphone 5 days ago and there was a problem the following day with the sim card giving me no service and if i eject it and insert again it works, i contacted my carrier and had to buy a new sim card, the nxt day it gave me no service i would like to know is this a problem with my carrier or is somthing wrong with the phone itself.

thank you

iPhone 5s, iOS 7.1.1

Posted on May 26, 2014 7:59 AM

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Q: my iphone 5S keeps giving me no service is this a problem with my carrier or the phone

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  • by Jason L,

    Jason L Jason L May 28, 2014 9:15 AM in response to yousraatia
    Community Specialists
    May 28, 2014 9:15 AM in response to yousraatia

    Hi Yousra,

     

    Welcome to Apple Support Communities!

     

    Take a look at the article below, the tips and suggestions in it will help you resolve the service issue.

     

    iPhone: Troubleshooting No Service

    http://support.apple.com/kb/ts4429

     

     

    Symptoms

    Your iPhone might have one of these symptoms:

    • iPhone displays "No Service" in an area of good coverage
    • iPhone doesn't regain service when returning to an area of coverage
    • iPhone displays "Searching" in the status bar, and when you go to Settings > General > About, Modem Firmware is blank

     

    Resolution

    If you encounter either of the above symptoms on your iPhone, follow these steps to try to resolve the issue. Test after each step.

    1. Toggle airplane mode: Tap Settings > Enable Airplane Mode, wait five seconds, then turn off airplane mode.
    2. Turn your iPhone off, then on again.
    3. Remove the SIM card and verify that it's a valid, carrier-manufactured SIM. Also verify that it isn't damaged, worn, or modified. Then reinsert it.
    4. Check for a carrier-settings update. Connect to a Wi-Fi network. Then tap Settings > General > About. If an update is available, iOS will ask you if you want to install it. If Wi-Fi isn't available, connect your device to iTunes.
    5. Update your iPhone to the latest version of iOS.
    6. Reset network settings by tapping Settings > General > Reset > Reset Network Settings. This will reset all network settings, including Bluetooth pairing records, Wi-Fi passwords, VPN, and APN settings.
    7. Restore the iPhone.

    If you're outside the United States, please also follow these steps:

    1. Go to Settings > Carrier > Automatic.
      If the phone registers any carrier network, Settings > Carrier will be present.
    2. If the Carrier option is missing in Settings and you're outside of the Unites States, please contact Apple for support and service options.
    3. Set the option for Automatic to off.
      A list of potentially available carriers appears after about two minutes. If the device is locked to a carrier, it may connect only to the carrier network to which it is locked. If the device displays carrier networks, then the device is working as expected.
    4. Set Settings > Carrier > Automatic back to on.

    If you're still experiencing No Service issues, contact your carrier to check for any network or account issues that could cause these symptoms.

     

     

    -Jason