Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Safari 7.0.4 no longer displays Facebook correctly

Facebook is no longer rendered correctly. I have some text on the left of the page in a column, no graphics of any kind, any many, many error messages in the console. No problems in Firefox. I have reset Safari and emptied the caches. Any thoughts?

Mac Pro, OS X Mavericks (10.9.3)

Posted on May 26, 2014 9:31 AM

Reply
16 replies

May 26, 2014 12:14 PM in response to Linc Davis

Here's a list:


[Error] Failed to load resource: The certificate for this server is invalid. You might be connecting to a server that is pretending to be “fbstatic-a.akamaihd.net” which could put your confidential information at risk. (ATZhtnWB6jU.js, line 0)

[Error] Failed to load resource: The certificate for this server is invalid. You might be connecting to a server that is pretending to be “fbstatic-a.akamaihd.net” which could put your confidential information at risk. (yAum3lC5wis.css, line 0)

[Error] Failed to load resource: The certificate for this server is invalid. You might be connecting to a server that is pretending to be “fbstatic-a.akamaihd.net” which could put your confidential information at risk. (DRCxATN1u-e.css, line 0)

[Error] Failed to load resource: The certificate for this server is invalid. You might be connecting to a server that is pretending to be “fbstatic-a.akamaihd.net” which could put your confidential information at risk. (N1XxN_F2IIc.css, line 0)

[Error] ReferenceError: Can't find variable: requireLazy

global code (www.facebook.com, line 10)

[Error] ReferenceError: Can't find variable: require

global code (www.facebook.com, line 10)

[Error] Failed to load resource: The certificate for this server is invalid. You might be connecting to a server that is pretending to be “fbstatic-a.akamaihd.net” which could put your confidential information at risk. (UvwTahG1t6o.css, line 0)

[Error] ReferenceError: Can't find variable: requireLazy

global code (www.facebook.com, line 11)

[Error] ReferenceError: Can't find variable: requireLazy

global code (www.facebook.com, line 13)

[Error] ReferenceError: Can't find variable: requireLazy

global code (www.facebook.com, line 15)

[Error] ReferenceError: Can't find variable: require

global code (www.facebook.com, line 23)

[Error] TypeError: 'undefined' is not an object (evaluating 'bigPipe.onPageletArrive')

global code (www.facebook.com, line 24)

[Error] TypeError: 'undefined' is not an object (evaluating 'bigPipe.onPageletArrive')

global code (www.facebook.com, line 27)

[Error] TypeError: 'undefined' is not an object (evaluating 'bigPipe.onPageletArrive')

global code (www.facebook.com, line 30)

[Error] TypeError: 'undefined' is not an object (evaluating 'bigPipe.onPageletArrive')

global code (www.facebook.com, line 33)

[Error] TypeError: 'undefined' is not an object (evaluating 'bigPipe.onPageletArrive')

global code (www.facebook.com, line 36)

[Error] TypeError: 'undefined' is not an object (evaluating 'bigPipe.onPageletArrive')

global code (www.facebook.com, line 39)

[Error] TypeError: 'undefined' is not an object (evaluating 'bigPipe.onPageletArrive')

global code (www.facebook.com, line 42)

[Error] TypeError: 'undefined' is not an object (evaluating 'bigPipe.onPageletArrive')

global code (www.facebook.com, line 45)

[Error] TypeError: 'undefined' is not an object (evaluating 'bigPipe.onPageletArrive')

global code (www.facebook.com, line 48)

[Error] TypeError: 'undefined' is not an object (evaluating 'bigPipe.onPageletArrive')

global code (www.facebook.com, line 51)

[Error] TypeError: 'undefined' is not an object (evaluating 'bigPipe.onPageletArrive')

global code (www.facebook.com, line 54)

[Error] TypeError: 'undefined' is not an object (evaluating 'bigPipe.onPageletArrive')

global code (www.facebook.com, line 57)

[Error] TypeError: 'undefined' is not an object (evaluating 'bigPipe.onPageletArrive')

global code (www.facebook.com, line 59)

[Error] TypeError: 'undefined' is not an object (evaluating 'bigPipe.onPageletArrive')

global code (www.facebook.com, line 62)

[Error] TypeError: 'undefined' is not an object (evaluating 'bigPipe.onPageletArrive')

global code (www.facebook.com, line 68)

[Error] TypeError: 'undefined' is not an object (evaluating 'bigPipe.onPageletArrive')

global code (www.facebook.com, line 71)

[Error] TypeError: 'undefined' is not an object (evaluating 'bigPipe.onPageletArrive')

global code (www.facebook.com, line 74)

[Error] TypeError: 'undefined' is not an object (evaluating 'bigPipe.onPageletArrive')

global code (www.facebook.com, line 77)

[Error] TypeError: 'undefined' is not an object (evaluating 'bigPipe.onPageletArrive')

global code (www.facebook.com, line 79)

[Error] TypeError: 'undefined' is not an object (evaluating 'bigPipe.onPageletArrive')

global code (www.facebook.com, line 82)

[Error] TypeError: 'undefined' is not an object (evaluating 'bigPipe.onPageletArrive')

global code (www.facebook.com, line 82)

[Error] Failed to load resource: The certificate for this server is invalid. You might be connecting to a server that is pretending to be “fbstatic-a.akamaihd.net” which could put your confidential information at risk. (zI9w5CbCsKw.png, line 0)

[Error] Failed to load resource: The certificate for this server is invalid. You might be connecting to a server that is pretending to be “fbstatic-a.akamaihd.net” which could put your confidential information at risk. (GsNJNwuI-UM.gif, line 0)

[Error] Failed to load resource: The certificate for this server is invalid. You might be connecting to a server that is pretending to be “fbstatic-a.akamaihd.net” which could put your confidential information at risk. (jKEcVPZFk-2.gif, line 0)

[Error] Failed to load resource: The certificate for this server is invalid. You might be connecting to a server that is pretending to be “fbcdn-profile-a.akamaihd.net” which could put your confidential information at risk. (603442_10150984621828300_311800345_n.jpg, line 0)

May 26, 2014 3:11 PM in response to stevesol

Start up in Recovery mode. In the OS X Utilities screen, select Get Help Online. A clean copy of Safari will launch. No plugins, such as Flash, will be available. While in Recovery, you'll have no access to your saved bookmarks or passwords, so make a note of those before you begin, if they're needed for the test.


Test. After testing, restart as usual and post the results.

May 26, 2014 5:40 PM in response to stevesol

1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.

2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.

There are ways to back up a computer that isn't fully functional. Ask if you need guidance.

3. Below are instructions to run a UNIX shell script, a type of program. All it does is to collect information about the state of the computer. That information goes nowhere unless you choose to share it. However, you should be cautious about running any kind of program (not just a shell script) at the behest of a stranger. If you have doubts, search this site for other discussions in which this procedure has been followed without any report of ill effects. If you can't satisfy yourself that the instructions are safe, don't follow them. Ask for other options.

Here's a summary of what you need to do, if you choose to proceed:

☞ Copy a line of text in this window to the Clipboard.

☞ Paste into the window of another application.

☞ Wait for the test to run. It usually takes a few minutes.

☞ Paste the results, which will have been copied automatically, back into a reply on this page.

The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.

4. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode, under the conditions in which the problem is reproduced. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.

5. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.

6. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.

Triple-click anywhere in the line of text below on this page to select it:

PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/libexec;clear;cd;p=(Software Hardware Memory Diagnostics Power FireWire Thunderbolt USB Fonts 51 4 1000 25 5120 KiB/s 1024 85 \\b%% 20480 1 MB/s 25000 ports 'com.autodesk.AutoCad com.evenflow.dropbox com.google.GoogleDrive' DYLD_INSERT_LIBRARIES\ DYLD_LIBRARY_PATH -86 ` route -n get default|awk '/e:/{print $2}' ` 25 N\\/A down up 102400 25600 recvfrom sendto CFBundleIdentifier 25 25 25 1000 MB );N5=${#p[@]};p[N5]=` networksetup -listnetworkserviceorder|awk ' NR>1 { sub(/^\([0-9]+\) /,"");n=$0;getline;} $NF=="'${p[26]}')" { sub(/.$/,"",$NF);print n;exit;} ' `;f=('\n%s: %s\n' '\n%s\n\n%s\n' '\nRAM details\n%s\n' %s\ %s '%s\n\t(%s)\n' );S0() { echo ' { q=$NF+0;$NF="";u=$(NF-1);$(NF-1)="";gsub(/^ +| +$/,"");if(q>='${p[$1]}') printf("%s (UID %s) is using %s '${p[$2]}'",$0,u,q);} ';};s=(' /^ *$|CSConfigDot/d;s/^ */ /;s/[-0-9A-Fa-f]{22,}/UUID/g;s/(ochat)\.[^.]+(\..+)/\1\2/;/Shared/!s/\/Users\/[^/]+/~/g ' ' s/^ +//;5p;6p;8p;12p;' ' {sub(/^ +/,"")};NR==6;NR==13&&$2<'${p[10]} ' 1s/://;3,6d;/[my].+:/d;s/^ {4}//;H;${ g;s/\n$//;/s: [^EO]|x([^08]|02[^F]|8[^0])/p;} ' ' 5h;6{ H;g;/P/!p;} ' ' ($1~/^Cy/&&$3>'${p[11]}')||($1~/^Cond/&&$2!~/^N/) ' ' /:$/{ N;/:.+:/d;s/ *://;b0'$'\n'' };/^ *(V.+ [0N]|Man).+ /{ s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;};$b0'$'\n'' d;:0'$'\n'' x;s/\n\n//;/Apple |Genesy|Intel|SMSC/d;s/\n.*//;/\)$/p;' ' s/^.*C/C/;H;${ g;/No th|pms/!p;} ' '/= [^GO]/p' '{$1=""};1' ' /Of/!{ s/^.+is |\.//g;p;} ' ' $0&&!/ / { n++;print;} END { if(n<200) print "com.apple.";} ' ' $3~/[0-9]:[0-9]{2}$/ { gsub(/:[0-9:a-f]{14}/,"");} { print|"tail -n'${p[12]}'";} ' ' NR==2&&$4<='${p[13]}' { print $4;} ' ' END { $2/=256;if($2>='${p[15]}') print int($2) } ' ' NR!=13{next};{sub(/[+-]$/,"",$NF)};'"`S0 21 22`" 'NR!=2{next}'"`S0 37 17`" ' NR!=5||$8!~/[RW]/{next};{ $(NF-1)=$1;$NF=int($NF/10000000);for(i=1;i<=3;i++){$i="";$(NF-1-i)="";};};'"`S0 19 20`" 's:^:/:p' '/\.kext\/(Contents\/)?Info\.plist$/p' 's/^.{52}(.+) <.+/\1/p' ' /Launch[AD].+\.plist$/ { n++;print;} END { if(n<200) print "/System/";} ' '/\.xpc\/(Contents\/)?Info\.plist$/p' ' NR>1&&!/0x|\.[0-9]+$|com\.apple\.launchctl\.(Aqua|Background|System)$/ { print $3;} ' ' /\.(framew|lproj)|\):/d;/plist:|:.+(Mach|scrip)/s/:[^:]+//p ' '/root/p' ' !/\/Contents\/.+\/Contents|Applic|Autom|Frameworks/&&/Lib.+\/Info.plist$/ { n++;print;} END { if(n<1000) print "/System/";} ' '/^\/usr\/lib\/.+dylib$/p' '/\/etc\/(auto_m|hosts[^.]|peri|sshd?_c)/s/^\.\/[^/]+//p' ' /\/(Contents\/.+\/Contents|Frameworks)\//d;p;' 's/\/(Contents\/)?Info.plist$//;p' ' { gsub("^| ","||kMDItem'${p[35]}'=");sub("^.."," ") };1 ' p '{print $3"\t"$1}' 's/\'$'\t''.+//p' 's/1/On/p' '/Prox.+: [^0]/p' '$2>'${p[9]}'{$2=$2-1;print}' ' BEGIN { i="'${p[26]}'";M1='${p[16]}';M2='${p[18]}';M3='${p[31]}';M4='${p[32]}';} !/^A/ { next;} /%/ { getline;if($5M2 { b=$3" ops/s, "$4" blocks/s";} $2==i { if(c) { d=$3+$4+$5+$6;next;};if($4>M3||$6>M4) c=int($4/1024)" in, "int($6/1024)" out";} END { if(a) print "CPU: "a;if(b) print "I/O: "b;if(c) print "Net: "c" (KiB/s)";if(d) print "Net errors: "d" packets/s";} ' ' /r\[0\] /&&$NF!~/^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./ { print $NF;exit;} ' ' !/^T/ { printf "(static)";exit;} ' '/apsd|OpenD/!s/:.+//p' ' (/k:/&&$3!~/(255\.){3}0/ )||(/v6:/&&$2!~/A/ ) ' ' $1~"lR"&&$2<='${p[25]}';$1~"li"&&$3!~"wpa2";' ' BEGIN { FS=":";} { n=split($3,a,".");sub(/_2[01].+/,"",$3);print $2" "$3" "a[n]" "$1;b=b$1;} END { if(b) print("\n\t* Code injection");} ' ' NR!=4{next} {$NF/=10240} '"`S0 27 14`" ' END { if($3~/[0-9]/)print$3;} ' ' BEGIN { L='${p[36]}';} !/^[[:space:]]*(#.*)?$/ { l++;if(l<=L) f=f"\n "$0;} END { F=FILENAME;if(!F) exit;if(!f) f="\n [N/A]";"file -b "F|getline T;if(T!~/^(AS.+ (En.+ )?text$|POSIX sh.+ text ex)/) F=F" ("T")";printf("\nContents of %s\n%s\n",F,f);if(l>L) printf("\n ...and %s more line(s)\n",l-L);} ' ' BEGIN{FS="= "} /Path/{print $2} ' ' /^ +B/{ s/.+= |(-[0-9]+)?\.s.+//g;p;} ' ' END{print NR} ' ' /id: N|te: Y/{i++} END{print i} ' ' / /{$0="'"${p[28]}"'"};1;' '/ en/!s/\.//p' ' NR!=13{next};{sub(/[+-M]$/,"",$NF)};'"`S0 39 40`" ' $10~/\(L/&&$9!~"localhost" { sub(/.+:/,"",$9);print $1": "$9;} ' );c1=(system_profiler pmset\ -g nvram fdesetup find syslog df vm_stat sar ps sudo\ crontab sudo\ iotop top pkgutil PlistBuddy whoami cksum kextstat launchctl sudo\ launchctl crontab 'sudo defaults read' stat lsbom mdfind ' for i in ${p[24]};do ${c1[18]} ${c2[27]} $i;done;' defaults\ read scutil sudo\ dtrace sudo\ profiles sed\ -En awk /S*/*/P*/*/*/C*/*/airport networksetup mdutil sudo\ lsof );c2=(com.apple.loginwindow\ LoginHook '-c Print /L*/P*/loginw*' '-c Print L*/P*/*loginit*' '-c Print L*/Saf*/*/E*.plist' '~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \)' '.??* -path .Trash -prune -o -type d -name *.app -print -prune' '-c Print\ :'${p[35]}' 2>&1' '-c Print\ :Label 2>&1' '{/,}L*/{Con,Pref}* -type f ! -size 0 -name *.plist -exec plutil -s {} \;' "-f'%N: %l' Desktop L*/Keyc*" therm sysload boot-args status "-F '\$Time \$Message' -k Sender kernel -k Message Req 'Beac|caug|dead[^bl]|FAIL|GPU |hfs: Ru|inval|jnl:|last value [1-9]|n Cause: -|NVDA\(|pagin|proc: t|Roamed|rror|ssert|Thrott|tim(ed? ?|ing )o|WARN' -k Message Rne 'Goog|ksadm|SMC:' -o -k Sender fseventsd -k Message Req 'SL'" '-du -n DEV -n EDEV 1 10' 'acrx -o comm,ruid,%cpu' '-t1 10 1' '-f -pfc /var/db/*/*.{BS,Bas,Es,OSXU,Rem}*.bom' ' {/,}L*/Lo*/Diag* -type f -regex .\*[cgh] ! -name *ag \( -exec grep -lq "^Thread c" {} \; -exec printf \* \; -o -true \) -execdir stat -f:%Sc:%N -t%F {} \;|sort -t: -k2 |tail -n'${p[38]} '-L {/{S*/,},}L*/Lau* -type f' '-L /{S*/,}L*/StartupItems -type f -exec file {} +' '-L /S*/L*/{C*/Sec*A,E}* {/,}L*/{A*d,Compon,Ex,In,iTu,Keyb,Mail/B,P*P,Qu*T,Scripti,Sec,Servi,Spo}* -type f -name Info.plist' '/usr/lib -type f -name *.dylib' `awk "${s[31]}"<<<${p[23]}` "/e*/{auto_master,{cron,fs}tab,hosts,{launchd,sysctl}.conf,ssh{,d}_c*} {,/usr/local}/etc/periodic/*/* .launchd.conf" list getenv /Library/Preferences/com.apple.alf\ globalstate --proxy '-n get default' -I --dns -getdnsservers -getinfo\ "${p[N5]}" -P -m\ / '' -n1 '-R -l1 -n1 -o prt -stats command,uid,prt' '--regexp --only-files --files com.apple.pkg.*|sort|uniq' -kl -l -s\ / '-R -l1 -n1 -o mem -stats command,uid,mem' -i4TCP:0-1023 );N1=${#c2[@]};for j in {0..8};do c2[N1+j]=SP${p[j]}DataType;done;N2=${#c2[@]};for j in 0 1;do c2[N2+j]="-n ' syscall::'${p[33+j]}':return { @out[execname,uid]=sum(arg0) } tick-10sec { trunc(@out,1);exit(0);} '";done;l=(Restricted\ files Hidden\ apps 'Elapsed time (s)' POST Battery Safari\ extensions Bad\ plists 'High file counts' User Heat System\ load boot\ args FileVault Diagnostic\ reports Log 'Free space (MiB)' 'Swap (MiB)' Activity 'CPU per process' Login\ hook 'I/O per process' Mach\ ports kexts Daemons Agents launchd Startup\ items Admin\ access Root\ access Bundles dylibs Apps Font\ issues Inserted\ dylibs Firewall Proxies DNS TCP/IP Wi-Fi Profiles Root\ crontab User\ crontab 'Global login items' 'User login items' Spotlight Memory Listeners );N3=${#l[@]};for i in 0 1 2;do l[N3+i]=${p[5+i]};done;N4=${#l[@]};for j in 0 1;do l[N4+j]="Current ${p[29+j]}stream data";done;A0() { id -G|grep -qw 80;v[1]=$?;((v[1]==0))&&sudo true;v[2]=$?;v[3]=`date +%s`;clear;};for i in 0 1;do eval ' A'$((1+i))'() { v=` eval "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};A'$((3+i))'() { v=` while read i;do [[ "$i" ]]&&eval "${c1[$1]} ${c2[$2]}" \"$i\"|'${c1[30+i]}' "${s[$3]}";done<<<"${v[$4]}" `;[[ "$v" ]];};A'$((5+i))'() { v=` while read i;do '${c1[30+i]}' "${s[$1]}" "$i";done<<<"${v[$2]}" `;[[ "$v" ]];};';done;A7(){ v=$((`date +%s`-v[3]));};B2(){ v[$1]="$v";};for i in 0 1;do eval ' B'$i'() { v=;((v['$((i+1))']==0))||{ v=No;false;};};B'$((3+i))'() { v[$2]=`'${c1[30+i]}' "${s[$3]}"<<<"${v[$1]}"`;} ';done;B5(){ v[$1]="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d: <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F: ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`grep -Fv "${v[$1]}"<<<"$v"`;};C0(){ [[ "$v" ]]&&echo "$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { v=`sed -E "$s"<<<"$v"`&&C1 1 $1;};for i in 1 2;do for j in 2 3;do eval D$i$j'(){ A'$i' $1 $2 $3; C'$j' $4;};';done;done;A0;{ A2 0 $((N1+1)) 2;C0;A1 0 $N1 1;C0;B0;C2 27;B0&&! B1&&C2 28;D12 15 37 25 8;A1 0 $((N1+2)) 3;C0;D13 0 $((N1+3)) 4 3;D23 0 $((N1+4)) 5 4;for i in 0 1 2;do D13 0 $((N1+5+i)) 6 $((N3+i));done;D13 1 10 7 9;D13 1 11 8 10;D22 2 12 9 11;D12 3 13 10 12;D23 4 19 44 13;D23 5 14 12 14;D22 6 36 13 15;D22 7 37 14 16;D23 8 15 38 17;D22 9 16 16 18;B1&&{ D22 11 17 17 20;for i in 0 1;do D22 28 $((N2+i)) 45 $((N4+i));done;};D22 12 44 54 45;D22 12 39 15 21;A1 13 40 18;B2 4;B3 4 0 19;A3 14 6 32 0;B4 0 5 11;A1 17 41 20;B7 5;C3 22;B4 4 6 21;A3 14 7 32 6;B4 0 7 11;B3 4 0 22;A3 14 6 32 0;B4 0 8 11;B5 7 8;B1&&{ A2 19 26 23;B7 7;C3 23;};A2 18 26 23;B7 7;C3 24;A2 4 20 21;B7 6;B2 9;A4 14 7 52 9;B2 10;B6 9 10 4;C3 25;D13 4 21 24 26;B4 4 12 26;B3 4 13 27;A1 4 22 29;B7 12;B2 14;A4 14 6 52 14;B2 15;B6 14 15 4;B3 0 0 30;C3 29;A1 4 23 27;B7 13;C3 30;D23 24 24 32 31;D13 25 37 32 33;A1 23 18 28;B2 16;A2 16 25 33;B7 16;B3 0 0 34;B2 21;A6 47 21&&C0;B1&&{ D13 21 0 32 19;D13 10 42 32 40;D22 29 35 46 39;};D23 14 1 48 42;D12 34 43 53 44;D22 0 $((N1+8)) 51 32;D13 4 8 41 6;D12 26 28 35 34;D13 27 29 36 35;A2 27 32 39&&{ B2 19;A2 33 33 40;B2 20;B6 19 20 3;};C2 36;D23 33 34 42 37;B1&&D23 35 45 55 46;D23 32 31 43 38;D23 20 42 32 41;D23 14 2 48 43;D13 4 5 32 1;D22 4 4 50 0;D13 14 3 49 5;D23 22 9 37 7;A7;C2 2;} 2>/dev/null|pbcopy;exit 2>&-

Copy the selected text to the Clipboard by pressing the key combination command-C.

7. Launch the built-in Terminal application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.

Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.

8. If you see an error message in the Terminal window such as "syntax error," enter

exec bash

and press return. Then paste the script again.

9. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return three times at the password prompt. Again, the script will still run.

If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.

10. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line

[Process completed]

to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report the results. No harm will be done.

11. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.

At the top of the results, there will be a line that begins with "Model Identifier." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.

If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.

12. When you post the results, you might see the message, "You have included content in your post that is not permitted." It means that the forum software has misidentified something in the post as a violation of the rules. If that happens, please post the test results on Pastebin, then post a link here to the page you created.

Note: This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.

________________________________


Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

May 26, 2014 6:38 PM in response to Linc Davis

Model Identifier: MacPro5,1

System Version: OS X 10.9.3 (13D65)

Kernel Version: Darwin 13.2.0

Boot Mode: Normal

Time since boot: 1:18



USB



USB Receiver (Logitech Inc.)

DasKeyboard (Holtek Semiconductor, Inc.)



Diagnostic reports



2014-05-02 iTunes crash

2014-05-02 steam crash

2014-05-09 hidd crash

2014-05-10 Aperture crash

2014-05-20 iTunes hang

2014-05-20 iTunes hang

2014-05-20 iTunes hang



Log



May 22 17:14:29 0x1face000, 0x00000000 Intel82574L::timeoutOccurred - no link - reset the chipset once

May 22 17:23:32 USBF: 580.736 AppleUSBEHCI::Found a transaction which hasn't moved in 5000 milliseconds on bus 0xfd, timing out! (Addr: 7, EP: 2)

May 22 17:26:36 USBF: 763.861 AppleUSBEHCI::Found a transaction which hasn't moved in 180000 milliseconds on bus 0xfd, timing out! (Addr: 7, EP: 1)

May 24 16:07:42 ETH1 cannot assert wake from D3cold

May 24 16:07:42 ETH0 cannot assert wake from D3cold

May 24 16:07:56 0x1face000, 0x00000000 Intel82574L::timeoutOccurred - no link - reset the chipset once

May 24 20:47:54 0x1face000, 0x00000000 Intel82574L::timeoutOccurred - no link - reset the chipset once

May 25 14:57:13 ETH0 cannot assert wake from D3cold

May 25 14:57:13 ETH1 cannot assert wake from D3cold

May 25 14:57:50 0x1face000, 0x00000000 Intel82574L::timeoutOccurred - no link - reset the chipset once

May 25 15:03:19 USBF: 383.540 AppleUSBEHCI::Found a transaction which hasn't moved in 5000 milliseconds on bus 0xfd, timing out! (Addr: 7, EP: 2)

May 25 15:06:24 USBF: 568.679 AppleUSBEHCI::Found a transaction which hasn't moved in 180000 milliseconds on bus 0xfd, timing out! (Addr: 7, EP: 1)

May 25 17:17:00 0x1face000, 0x00000000 Intel82574L::timeoutOccurred - no link - reset the chipset once

May 25 20:15:01 0x1face000, 0x00000000 Intel82574L::timeoutOccurred - no link - reset the chipset once

May 26 10:14:05 0x1face000, 0x00000000 Intel82574L::timeoutOccurred - no link - reset the chipset once

May 26 10:15:14 USBF: 6072.493 AppleUSBEHCI::Found a transaction which hasn't moved in 5000 milliseconds on bus 0xfd, timing out! (Addr: 6, EP: 2)

May 26 12:52:27 process avast![1787] thread 213795 caught burning CPU! It used more than 50% CPU (Actual recent usage: 91%) over 180 seconds. thread lifetime cpu usage 90.034447 seconds, (33.270099 user, 56.764348 system) ledger info: balance: 90001210741 credit: 90001210741 debit: 0 limit: 90000000000 (50%) period: 180000000000 time since last refill (ns): 98056989786

May 26 13:12:22 process firefox[2246] caught causing excessive wakeups. EXC_RESOURCE supressed due to audio playback

May 26 15:54:19 ALF: ifnet_get_address_list_family error 12

May 26 15:54:19 ALF: ifnet_get_address_list_family error 12

May 26 15:59:37 ALF: ifnet_get_address_list_family error 12

May 26 15:59:37 ALF: ifnet_get_address_list_family error 12

May 26 19:15:33 ETH0 cannot assert wake from D3cold

May 26 19:15:33 ETH1 cannot assert wake from D3cold

May 26 19:15:57 0x1face000, 0x00000000 Intel82574L::timeoutOccurred - no link - reset the chipset once



Activity



Net: 197 in, 248 out (KiB/s)



CPU per process: GoogleTalkPlugin (UID 501) is using 75.6 %



Current downstream data: GoogleTalkPlugi (UID 501) is using 182.274 KiB/s



Current upstream data: GoogleTalkPlugi (UID 501) is using 230.044 KiB/s



kexts



jp.plentycom.driver.SteerMouse (4.1.8)

com.AmbrosiaSW.AudioSupport (4.1.2)

com.bresink.driver.BRESINKx86Monitoring (8.0)



Daemons



com.Growl.GrowlHelperApp.GNTPClientService

com.prosofteng.DriveGenius.locum

com.parallels.mobile.kextloader.launchdaemon

com.parallels.mobile.dispatcher.launchdaemon

com.oracle.java.Helper-Tool

com.microsoft.office.licensing.helper

com.google.keystone.daemon

com.barebones.textwrangler

com.ambrosiasw.ambrosiaaudiosupporthelper.daemon

com.adobe.SwitchBoard

com.adobe.fpsaud



Agents



com.google.GoogleTalkPluginD.181312.UUID

com.growl.GrowlLauncher

2BUA8C4S2C.com.agilebits.onepassword-osx-helper

com.parallels.mobile.startgui.launchagent

com.parallels.mobile.prl_deskctl_agent.launchagent

com.oracle.java.Java-Updater

com.google.keystone.system.agent

com.amazon.sendtokindle.launcher

com.adobe.CS5ServiceManager

ws.agile.1PasswordAgent

com.valvesoftware.steamclean

com.prosofteng.DGMonitor

com.divx.agent.postinstall

com.amazon.cloud-player

com.adobe.ARM.UUID



launchd



/System/Library/LaunchAgents/com.apple.AirPortBaseStationAgent.plist

(com.apple.AirPortBaseStationAgent)

/System/Library/LaunchAgents/com.apple.appleseed.seedusaged.plist

(com.apple.appleseed.seedusaged)

/System/Library/LaunchAgents/com.apple.CalendarAgentLauncher.plist

(com.apple.CalendarAgentLauncher)

/System/Library/LaunchAgents/com.apple.java.InstallOnDemand.plist

(com.apple.java.InstallOnDemandAgent)

/System/Library/LaunchAgents/com.apple.java.updateSharing.plist

(com.apple.java.updateSharing)

/System/Library/LaunchAgents/com.apple.mrt.uiagent.plist

(com.apple.mrt.uiagent)

/System/Library/LaunchDaemons/com.apple.appleseed.fbahelperd.plist

(com.apple.appleseed.fbahelperd)

/System/Library/LaunchDaemons/com.apple.displaypolicyd.plist

(com.apple.displaypolicyd)

/System/Library/LaunchDaemons/com.apple.mrt.plist

(com.apple.mrt)

/System/Library/LaunchDaemons/com.apple.rpmuxd.plist

(com.apple.rpmuxd)

/Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist

(com.adobe.AAM.Startup-1.0)

/Library/LaunchAgents/com.adobe.CS5ServiceManager.plist

(com.adobe.CS5ServiceManager)

/Library/LaunchAgents/com.amazon.sendtokindle.launcher.plist

(com.amazon.sendtokindle.launcher)

/Library/LaunchAgents/com.google.keystone.agent.plist

(com.google.keystone.system.agent)

/Library/LaunchAgents/com.oracle.java.Java-Updater.plist

(com.oracle.java.Java-Updater)

/Library/LaunchAgents/com.parallels.mobile.prl_deskctl_agent.launchagent.plist

(com.parallels.mobile.prl_deskctl_agent.launchagent)

/Library/LaunchAgents/com.parallels.mobile.startgui.launchagent.plist

(com.parallels.mobile.startgui.launchagent)

/Library/LaunchDaemons/com.adobe.fpsaud.plist

(com.adobe.fpsaud)

/Library/LaunchDaemons/com.adobe.SwitchBoard.plist

(com.adobe.SwitchBoard)

/Library/LaunchDaemons/com.ambrosiasw.ambrosiaaudiosupporthelper.daemon.plist

(com.ambrosiasw.ambrosiaaudiosupporthelper.daemon)

/Library/LaunchDaemons/com.apple.aelwriter.plist

(com.apple.aelwriter)

/Library/LaunchDaemons/com.barebones.textwrangler.plist

(com.barebones.textwrangler)

/Library/LaunchDaemons/com.google.keystone.daemon.plist

(com.google.keystone.daemon)

/Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist

(com.microsoft.office.licensing.helper)

/Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist

(com.oracle.java.Helper-Tool)

/Library/LaunchDaemons/com.parallels.mobile.dispatcher.launchdaemon.plist

(com.parallels.mobile.dispatcher.launchdaemon)

/Library/LaunchDaemons/com.parallels.mobile.kextloader.launchdaemon.plist

(com.parallels.mobile.kextloader.launchdaemon)

/Library/LaunchDaemons/com.prosofteng.DriveGenius.locum.plist

(com.prosofteng.DriveGenius.locum)

Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist

(com.adobe.AAM.Scheduler-1.0)

Library/LaunchAgents/com.adobe.ARM.UUID.plist

(com.adobe.ARM.UUID)

Library/LaunchAgents/com.amazon.cloud-player.plist

(com.amazon.cloud-player)

Library/LaunchAgents/com.apple.SafariBookmarksSyncer.plist

(com.apple.Safari)

Library/LaunchAgents/com.divx.agent.postinstall.plist

(com.divx.agent.postinstall)

Library/LaunchAgents/com.prosofteng.DGMonitor.plist

(com.prosofteng.DGMonitor)

Library/LaunchAgents/com.valvesoftware.steamclean.plist

(com.valvesoftware.steamclean)

Library/LaunchAgents/ws.agile.1PasswordAgent.plist

(ws.agile.1PasswordAgent)



Startup items



/Library/StartupItems/BRESINKx86Monitoring/BRESINKx86Monitoring

/Library/StartupItems/BRESINKx86Monitoring/BRESINKx86Monitoring.kext/Contents/I nfo.plist

/Library/StartupItems/BRESINKx86Monitoring/BRESINKx86Monitoring.kext/Contents/M acOS/BRESINKx86Monitoring

/Library/StartupItems/BRESINKx86Monitoring/StartupParameters.plist

/Library/StartupItems/RetroClient/RetroClient

/Library/StartupItems/RetroClient/StartupParameters.plist



Bundles



/System/Library/Extensions/AmbrosiaAudioSupport.kext

(com.AmbrosiaSW.AudioSupport)

/System/Library/Extensions/AppleIntelMCEReporter.kext

(com.apple.driver.AppleIntelMCEReporter)

/System/Library/Extensions/ATITVOut.kext

(com.ATITechnologiesInc.TVOut)

/System/Library/Extensions/LexmarkUSBMerge.kext

(com.lexmark.print.usbmerge)

/System/Library/Extensions/RemoteVirtualInterface.kext

(com.apple.nke.rvi)

/Library/Audio/MIDI Drivers/EmagicUSBMIDIDriver.plugin

(info.emagic.driver.unitor)

/Library/Audio/MIDI Drivers/RDUSB0009Midi.plugin

(jp.co.roland.RDUSB0009Midi)

/Library/Audio/Plug-Ins/Components/CamelCrusher.component

(com.camelaudio.CamelCrusher)

/Library/Audio/Plug-Ins/Components/CamelPhat.component

(com.camelaudio.CamelPhat)

/Library/Audio/Plug-Ins/Components/CamelSpace.component

(com.camelaudio.CamelSpace)

/Library/Audio/Plug-Ins/Components/Flip4Mac WMA Import.component

(net.telestream.wmv.import)

/Library/Audio/Plug-Ins/HAL/DVCPROHDAudio.plugin

(com.apple.DVCPROHDAudio)

/Library/Audio/Plug-Ins/VST/CamelCrusher.vst

(com.camelaudio.CamelCrusher)

/Library/Audio/Plug-Ins/VST/CamelPhat.vst

(com.camelaudio.CamelPhat)

/Library/Audio/Plug-Ins/VST/CamelSpace.vst

(com.camelaudio.CamelSpace)

/Library/Components/FileInputUnit.component

(com.WorldBook.FileInputUnit.component)

/Library/Components/TimeAdapterUnit.component

(N/A)

/Library/Extensions/SteerMouse.kext

(jp.plentycom.driver.SteerMouse)

/Library/Input Methods/ParallelsIM.app

(com.parallels.inputmethod.ParallelsIM)

/Library/InputManagers/1PasswdIM/1PasswdIM.bundle

(com.1passwd.InputManager)

/Library/Internet Plug-Ins/AmazonMP3DownloaderPlugin.plugin

(N/A)

/Library/Internet Plug-Ins/AmazonMP3DownloaderPlugin1017277.plugin

(N/A)

/Library/Internet Plug-Ins/CouponPrinter-FireFox_v2.plugin

(com.coupons.plugin.mozilla-plugin)

/Library/Internet Plug-Ins/CouponPrinter-Safari.webplugin

(com.coupons.plugin.safari-plugin)

/Library/Internet Plug-Ins/DirectorShockwave.plugin

(com.adobe.shockwave.pluginshim)

/Library/Internet Plug-Ins/Disabled Plug-Ins/AdobePDFViewerNPAPI.plugin

(com.adobe.acrobat.pdfviewerNPAPI)

/Library/Internet Plug-Ins/DRM Plugin.bundle

(com.microsoft.DRMPlugin)

/Library/Internet Plug-Ins/echospin.plugin

(com.echospin.webkitplugin)

/Library/Internet Plug-Ins/Flash Player.plugin

(N/A)

/Library/Internet Plug-Ins/Flip4Mac WMV Plugin.plugin

(net.telestream.wmv.plugin)

/Library/Internet Plug-Ins/Google Earth Web Plug-in.plugin

(com.Google.GoogleEarthPlugin.plugin)

/Library/Internet Plug-Ins/googletalkbrowserplugin.plugin

(com.google.googletalkbrowserplugin)

/Library/Internet Plug-Ins/JavaAppletPlugin.plugin

(com.oracle.java.JavaAppletPlugin)

/Library/Internet Plug-Ins/o1dbrowserplugin.plugin

(com.google.o1dbrowserplugin)

/Library/Internet Plug-Ins/OfficeLiveBrowserPlugin.plugin

(com.microsoft.officelive.browserplugin)

/Library/Internet Plug-Ins/Photo Center Plugin.plugin

(com.snapfish.upload)

/Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin

(com.microsoft.sharepoint.browserplugin)

/Library/Internet Plug-Ins/SharePointWebKitPlugin.webplugin

(com.microsoft.sharepoint.webkitplugin)

/Library/Internet Plug-Ins/Silverlight.plugin

(com.microsoft.SilverlightPlugin)

/Library/Internet Plug-Ins/Veoh Plugin.plugin

(com.veoh.plugin)

/Library/Internet Plug-Ins/Veoh Plugin.webplugin

(com.veoh.webplugin)

/Library/Internet Plug-Ins/Windows Media Plugin

(com.microsoft.WMP.defaultplugin)

/Library/Internet Plug-Ins/Windows Media Plugin/Contents/Resources/English.lproj

(N/A)

/Library/PreferencePanes/Flash Player.prefPane

(com.adobe.flashplayerpreferences)

/Library/PreferencePanes/Flip4Mac WMV.prefPane

(net.telestream.wmv.prefpane)

/Library/PreferencePanes/JavaControlPanel.prefPane

(com.oracle.java.JavaControlPanel)

/Library/PreferencePanes/SteerMouse.prefPane

(jp.plentycom.prefpane.SteerMouse)

/Library/QuickTime/CanonMJPEGAVI.component

(jp.co.canon.MJPEGAVIExporter)

/Library/QuickTime/DesktopVideoOut.component

(com.apple.DesktopVideoOut)

/Library/QuickTime/DVCPROHDMuxer.component

(com.apple.DVCPROHDMuxer)

/Library/QuickTime/DVCPROHDVideoDigitizer.component

(com.apple.DVCPROHDVideoDigitizer)

/Library/QuickTime/DVCPROHDVideoOutput.component

(com.apple.DVCPROHDVideoOutput)

/Library/QuickTime/DVCPROHDVideoOutputClock.component

(com.apple.DVCPROHDVideoOutputClock)

/Library/QuickTime/DVCPROHDVideoOutputCodec.component

(com.apple.DVCPROHDVideoOutputCodec)

/Library/QuickTime/FCP Uncompressed 422.component

(N/A)

/Library/QuickTime/Flip4Mac WMV Advanced.component

(net.telestream.wmv.advanced)

/Library/QuickTime/Flip4Mac WMV Export.component

(net.telestream.wmv.export)

/Library/QuickTime/Flip4Mac WMV Import.component

(net.telestream.wmv.import)

/Library/QuickTime/LiveType.component

(com.apple.LiveType.component)

/Library/ScriptingAdditions/Adobe Unit Types.osax

(N/A)

/Library/Spotlight/3DWeatherGlobe.mdimporter

(com.mackiev.3dwg.importer)

/Library/Spotlight/GBSpotlightImporter.mdimporter

(com.apple.garageband.spotlightimporter)

/Library/Spotlight/iWeb.mdimporter

(com.apple.MDImporter.iWeb)

/Library/Spotlight/Microsoft Entourage.mdimporter

(com.microsoft.entourageMDImporter)

/Library/Spotlight/Notepad.mdimporter

(com.mackiev.notepadimporter)

Library/Address Book Plug-Ins/SkypeABDialer.bundle

(com.skype.skypeabdialer)

Library/Address Book Plug-Ins/SkypeABSMS.bundle

(com.skype.skypeabsms)

Library/Internet Plug-Ins/CitrixOnlineWebDeploymentPlugin.plugin

(com.citrixonline.mac.WebDeploymentPlugin)

Library/Internet Plug-Ins/fbplugin_1_0_3.plugin

(com.facebook.plugin)

Library/Internet Plug-Ins/Move_Media_Player.plugin

(com.movenetworks.movemediaplayer.plugin)

Library/Internet Plug-Ins/Unity Player.plugin

(dk.otee.UnityWebPlayer)

Library/Internet Plug-Ins/WebEx.plugin

(com.webex.WebEx)

Library/Internet Plug-Ins/WebEx.plugin/Contents/Resources

(com.webex.WebEx)

Library/Internet Plug-Ins/WebEx64.plugin

(com.cisco_webex.plugin.gpc64)



dylibs



/usr/lib/libdvdcss.2.dylib

/usr/lib/libruby.2.0.0.dylib



Font issues: 48



DNS: 68.94.156.1 (static)



Hidden apps



.webex/826/AsAnnotation.app

.webex/826/atas.bundle/Contents/Resources/AsWatcher.app

.webex/826/Sharing.app



Restricted files: 1043



Safari extensions



Readability

OpenIE

1Password



Elapsed time (s): 266

May 26, 2014 8:03 PM in response to stevesol

A.


Some of your user files (not system files) have incorrect permissions or are locked. This procedure will unlock all your user files, reset their ownership, and remove their access-control lists. If you've set special values for those attributes, they will be reverted. In that case, either stop here, or be prepared to recreate the settings if necessary. Do so only after verifying that those settings didn't cause the problem. If none of this is meaningful to you, you don't need to worry about it, but you do need to follow the instructions below.

Back up all data.

Step 1

If you have more than one user, and the one in question is not an administrator, then go to Step 2.

Enter the following command in the Terminal window in the same way as before (triple-click, copy, and paste):

{ sudo chflags -R nouchg,nouappnd ~ $TMPDIR..; sudo chown -R $UID:staff ~ $_; sudo chmod -R u+rwX ~ $_; chmod -R -N ~ $_; } 2>&-

This time you'll be prompted for your login password, which won't be displayed when you type it. You may get a one-time warning to be careful. If you don’t have a login password, you’ll need to set one before you can run the command. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.

The command may take several minutes to run, depending on how many files you have. Wait for a new line ending in a dollar sign ($) to appear, then quit Terminal.

Step 2 (optional)

Take this step only if you have trouble with Step 1, if you prefer not to take it, or if it doesn't solve the problem.

Start up in Recovery mode. When the OS X Utilities screen appears, select

Utilities Terminal

from the menu bar. A Terminal window will open. In that window, type this:

res


Press the tab key. The partial command you typed will automatically be completed to this:

resetpassword

Press return. A Reset Password window will open. You’re not going to reset a password.

Select your startup volume ("Macintosh HD," unless you gave it a different name) if not already selected.

Select your username from the menu labeled Select the user account if not already selected.

Under Reset Home Directory Permissions and ACLs, click the Reset button.

Select

Restart

from the menu bar.


B.

Take each of the following steps that you haven't already taken. Stop when the problem is resolved.

Step 1

From the menu bar, select

 ▹ System Preferences... ▹ Date & Time
Select the Time Zone tab in the preference pane that opens and check that the time zone matches your location. Then select the Date & Time tab. Check that the data and time shown (including the year) are correct, and correct them if not.

Check the box marked
Set date and time automatically

if it's not already checked, and select one of the Apple time servers from the menu next to it.
Step 2

Triple-click anywhere in the line below on this page to select it:

/System/Library/Keychains/SystemCACertificates.keychain

Right-click or control-click the highlighted line and select

Services Show Info


from the contextual menu.* An Info dialog should open. The dialog should show "You can only read" in the Sharing & Permissions section.

Repeat with this line:

/System/Library/Keychains/SystemRootCertificates.keychain


If instead of the Info dialog, you get a message that either file can't be found, reinstall OS X.

*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. Open a TextEdit window and paste into it by pressing command-V. Select the line you just pasted and continue as above.

Step 3

Launch the Keychain Access application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad. Click Utilities, then Keychain Access in the icon grid.

In the upper left corner of the window, you should see a list headed Keychains. If not, click the button in the lower left corner that looks like a triangle inside a square.


In the Keychains list, there should be items named System and System Roots. If not, select
File Add Keychain

from the menu bar and add the following items:

/Library/Keychains/System.keychain /System/Library/Keychains/SystemRootCertificates.keychain


From the Category list in the lower left corner of the window, select Certificates. Look carefully at the list of certificates in the right side of the window. If any of them has a a blue-and-white plus sign or a red "X" in the icon, double-click it. An inspection window will open. Click the disclosure triangle labeled Trust to disclose the trust settings for the certificate. From the menu at the top, select


When using this certificate: Use System Defaults


Close the inspection window. You'll be prompted for your administrator password to update the settings. Revert all the certificates with non-default trust settings. Never again change any of those settings.

Step 4

Select My Certificates from the Category list. From the list of certificates shown, delete any that are marked with a red X as expired or invalid.


Export all remaining certificates, delete them from the keychain, and reimport. For instructions, select
Help Keychain Access Help

from the menu bar and search for the term "export" in the help window. Export each certificate as an individual file; don't combine them into one big file.
Step 5

From the menu bar, select

Keychain Access Preferences... Certificates

There are three menus in the window. Change the selection in the top two to Best attempt, and in the bottom one to CRL.


Step 6

Triple-click anywhere in the line of text below on this page to select it:

/var/db/crls

Copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select

Go Go to Folder...

from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.

A folder named "crls" should open. Move all the files in that folder to the Trash. You’ll be prompted for your administrator login password.

Step 7

Restart the computer, empty the Trash, and test.

Safari 7.0.4 no longer displays Facebook correctly

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.