Hi, I'm trying to sync my iPod Nano, 7th gen, to my Windows 8.1 computer. iTunes gives me an error when trying to connect my iPod, saying it can detect the device but it can't connect to it. Is there any solution to this?
iPod nano, Windows 8
Hi CDRRodriguez,
If your iPod nano is having difficulty syncing with your computer you may want to try the steps outlined in this article -
iPod nano (7th generation): Hardware troubleshooting
http://support.apple.com/kb/TS4433
Specifically -
iPod not recognized by iTunes or computer
Make sure you have installed the latest iTunes software from www.itunes.com/downloads. Try connecting to a different USB port on your computer. Your computer needs a USB 2.0 port or a USB 3.0 port to connect iPod nano. If you have a Windows PC that doesn't have a USB 2.0 port, in some cases you can purchase and install a USB 2.0 card.
- If iPod nano is connected to a USB hub, try connecting iPod nano directly to your computer's USB port.
- iPod nano might need to be reset. Reset iPod by holding down the Sleep/Wake button and Home button until you see the Apple logo appear.
- If you're connecting iPod nano to a portable computer using the Lightning Cable, connect the computer to a power outlet before connecting iPod nano.
- Check the cable connections. Disconnect the cable at both ends and make sure no foreign objects are in the USB ports. Then reconnect the cable.
- Try reinserting the Lightning connector into the iPod. The Lightning connector can be inserted either way.
- Try restarting your computer.
If none of these steps resolves the issue, you might need to restore the iPod nano software.
Also see these articles for further assistance:
Thanks for using Apple Support Communities.
Best,
Brett L
Trouble syncing my iPod Nano to my computer
