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May 28, 2014 7:09 AM in response to elpennby alex_h1,Hello elpenn,
Thanks for using Apple Support Communities.
If you are seeing those other options, it means you currently have a Bluetooth device paired to the iPhone. If you choose iPhone it will play though the iPhone, and if you choose Speaker it will be played through your speakers on the iPhone.
If after tapping on the correct output you want, and are still unable to hear your voicemail, please follow the troubleshooting in the article below:
iPhone: Troubleshooting voicemail
http://support.apple.com/kb/TS4430
Take care,
Alex H.
