1 Reply Latest reply: May 28, 2014 6:31 AM by alex_h1
MJ in Oakland Level 1 Level 1 (0 points)

I have an iPhone 5 and the recipient a 4.  Photos and voice recordings have been sending fine in iMessage for a while and all of a sudden in the past three days they are not sending.  Regular iMessages (without pics or voicerecordings) send fine but not with pics or recordings.  I have to send those as a text message not iMessage.

 

I'm able to send pics and recordings in iMessage to other contacts just fine but not one specific contact.  This also happened to another contact a while back.  What's going on with these people?

 

Thank you!
Megan


iPhone 5s, iOS 7.1.1
  • alex_h1 Community Specialists Community Specialists (2,835 points)

    Hello MJ in Oakland,

     

    Thanks for using Apple Support Communities.

     

    Since you are having an issue with just iMessage, please follow the troubleshooting below in order:

     

    To resolve issues with sending and receiving iMessages, follow these steps

    1. Check iMessage system status for current service issues.
    2. Go to Settings > Messages > Send & Receive and make sure that you registered iMessage with your phone number or Apple ID and that you selected iMessage for use. If the phone number or Apple ID isn't available for use, troubleshoot iMessage registration.
    3. Open Safari and navigate to www.apple.com to verify data connectivity. If a data connection isn't available, troubleshoot cellular data or a Wi-Fi connection.
    4. iMessage over cellular data might not be available while you're on a call. Only 3G and faster GSM networks support simultaneous data and voice calls. Learn which network your phone supports. If your network doesn't support simultaneous data and voice calls, go to Settings > Wi-Fi and turn Wi-Fi on to use iMessage while you're on a call.
    5. Restart your device.
    6. Tap Settings > General > Reset > Reset Network Settings on your iPhone.

    If you still can't send or receive an iMessage, follow these steps

    1. Make sure that the contact trying to message you isn't blocked in Settings > Messages > Blocked.
    2. Make sure that the contact you're trying to send a message to is registered with iMessage.
    3. If the issue occurs with a specific contact or contacts, back up or forward important messages and delete your current messaging threads with the contact. Create a new message to the contact and try again.
    4. If the issue occurs with a specific contact or contacts, delete and recreate the contact in the Contacts app. Create a new message to the newly created contact and try again.
    5. Back up and restore your device as new.

     

     

    iOS: Troubleshooting Messages

    http://support.apple.com/kb/TS2755

     

    Take care,

    Alex H.