1 Reply Latest reply: May 29, 2014 9:24 AM by jason269
dognouis5SOS Level 1 Level 1

I preordered an album and one of the songs was released before the album is officially released, but the song hasn't downloaded to my library yet. Isn't it supposed to be downloaded already?

Reply by jason269 on May 29, 2014 9:24 AM Helpful

Hello, dognouis5SOS. 

 

Thank you for visiting Apple Support Communities.

 

I have experienced this exact same issue for a Pre-order album as well.  I would recommend canceling the Pre-order and download it again as it most likely has not been charged.  This article will walk you though the process.  You can also check for available downloads to see if the items are pending. 

 

iTunes Store: About Pre-orders

http://support.apple.com/kb/HT5714

 

Check your purchase history and you method of payment to make sure that the item has not been deducted prior to processing these steps.

 

iTunes Store & Mac App Store: Seeing your purchase history and order numbers

http://support.apple.com/kb/HT2727

 

If the album has been charged, follow the steps in this article to report a problem with this purchase.

 

How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase

http://support.apple.com/kb/ht1933

 

Cheers,

 

Jason H.

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