Joanne673379

Q: My I-Phone shows as being online but the location is old and will not update.  Why is this?

My Iphone shows as being online with a green light but the location will not update and is old.  why is this?  Have I set something incorrectly?

iPhone 4S

Posted on May 27, 2014 1:52 AM

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Q: My I-Phone shows as being online but the location is old and will not update.  Why is this?

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  • by jeffd55,

    jeffd55 jeffd55 May 29, 2014 6:48 AM in response to Joanne673379
    Community Specialists
    May 29, 2014 6:48 AM in response to Joanne673379

    Hello Joanne,

     

    Thank you for contacting Apple Support Communities.

     

    The following article provides information for troubleshooting Find my iPhone:

     

    iCloud: Troubleshooting Find My iPhone, iPad, iPod touch, or Mac

    http://support.apple.com/kb/TS4006

     

    From that article:

     

    Location appears to be old or inaccurate

    This can occur if you previously located your iPhone, iPad, iPod touch, or Mac and your device has not yet provided an updated location to iCloud.

    Note: Your device's last known location will be available for one day. After 24 hours, you will no longer be able to see this last known location if the device is offline or otherwise unable to connect to Find My iPhone to provide an updated location.

     

    Regards,

    Jeff D.