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Helpful answers
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May 29, 2014 6:36 AM in response to eliza.123by jeremy_v,Hi eliza.123,
Thanks for visiting Apple Support Communities.
If your iPhone is prompting you to enter the password for your old Apple ID, try these steps to remove and re-add the account:
Apple ID: What to do after you change your Apple ID
http://support.apple.com/kb/HT5796
- iOS 6 and later: Go to Settings > iCloud.
- If you're still signed in with your previous Apple ID:
- Scroll down and tap Delete Account. Depending on what iCloud options are turned on, you'll be asked to confirm that you want to delete data from your device. To confirm, tap Delete. (If you're using iOS 7 and have Find My iPhone turned on, you'll be asked to enter the password for your previous Apple ID. Enter the password, then tap Turn Off.) The data will be deleted from your device, but not from iCloud.
- Enter your current Apple ID to sign in. The data from your iCloud account will download again to your device.
- Scroll down and tap Delete Account. Depending on what iCloud options are turned on, you'll be asked to confirm that you want to delete data from your device. To confirm, tap Delete. (If you're using iOS 7 and have Find My iPhone turned on, you'll be asked to enter the password for your previous Apple ID. Enter the password, then tap Turn Off.) The data will be deleted from your device, but not from iCloud.
If you are prompted for the password for your old Apple ID (iCloud account), first try your current password. If that password is not accepted, see the additional tips in this article:
iOS 7: If you're asked for the password to your previous Apple ID when signing out of iCloud
http://support.apple.com/kb/TS5223
All the best,
Jeremy
- iOS 6 and later: Go to Settings > iCloud.
