3 Replies Latest reply: Jun 2, 2014 11:29 PM by marcvdw
marcvdw Level 1 Level 1 (0 points)

Macbook air  with caonon mx870.

fonts (text)  are not printing anymore only pictures ?


MacBook Air (13-inch Mid 2011), Mac OS X (10.7.1)
  • pedro d Community Specialists Community Specialists (2,655 points)

    Hello there, marcvdw.

     

    The following Knowledge Base article offers up some great steps for troubleshooting printer issues:

     

    Troubleshooting printer issues in OS X

    http://support.apple.com/kb/ts3147

     

    USB printers and Bonjour-enabled network printers

    Follow these steps until the issue is addressed:

    1. Make sure that the printer is powered on, has ink / toner, and that there are no alerts on the printer’s control panel. Note: If you cannot clear an alert on the printer's control panel, stop here and check the printer's documentation or contact the manufacturer for support.
    2. Ensure the printer is properly connected to a USB port on the Mac or AirPort base station / Time Capsule. If the printer is a network-capable printer, make sure that it is properly connected to your home network.
    3. Use Software Update to find and install the latest available updates. If an update is installed, see if the issue persists.
    4. Open the Print & Scan pane or Print & Fax (Snow Leopard) pane in System Preferences.
    5. Delete the affected printer, then add the printer again.

    If the issue persists, try these additional steps:

    1. Reset the printing system, then add the printer again.
    2. If the issue still persists, reset the printing system again.  Download and install your printer's drivers. Then, add the printer again.
    3. Contact the printer vendor or visit their website for further assistance.

     

    Thanks for reaching out to Apple Support Communities.

     

    Cheers,

    Pedro.

  • marcvdw Level 1 Level 1 (0 points)

    Hello Pedro,

     

     

    Thanks for you help but my problem is still present after the different steps you're mentionned.

    I just discover that only the font that are in 'automatic' ( black) color are not printend. When I print in blue or red everything goes fine. When I'm printing with a grey background the letters are white, so I think there is something with the font colors ?

    I have the problem with word for mac and with excel.

     

    Marc

  • marcvdw Level 1 Level 1 (0 points)

    Hello Pedro,

     

     

    Thanks for you help but my problem is still present after the different steps you're mentionned.

    I just discovered that only the fonts that are in 'automatic' ( black) color are not printend. When I print in blue or red everything goes fine. When I'm printing with a grey background the letters are white, so I think there is something with the font colors ?

    I have the problem with word for mac and with excel.

     

     

    Kind regards,

    Marc