DKspeed1980

Q: how to reset iphone apple id and password if already forget apple id password and email password (because din't use this old Hotmail already).

Helpping my friends for this, because he din't know anything about pc.

my friend get a iphone 4 from his brother that have apple id. but his brother already forgot his apple id password and his email pasword because too old this email [Hotmail] and he don't use this email anymore. i try go to reset password for him, first i enter his apple id mean his email. and because he forgot his email password than i choose [answer security questions]. and i enter his date of birth but it say not match in record. what can i do? do i need to call apple support and what i need to prepare before call apple support? his brother name? and....????

iPhone 4

Posted on May 27, 2014 9:05 AM

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Q: how to reset iphone apple id and password if already forget apple id password and email password (because din't use this old Hotma ... more

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  • by Jason L,

    Jason L Jason L May 29, 2014 9:23 AM in response to DKspeed1980
    Community Specialists
    May 29, 2014 9:23 AM in response to DKspeed1980

    Hi DKspeed1980,

     

    Welcome to Apple Support Communities!

     

    Take a look at the article below, it provides the other options for resetting your Apple ID password.

     

    Apple ID: If you forget your password

    http://support.apple.com/kb/ht5787

     

    If you know the answers to your security questions

    1. Go to My Apple ID (appleid.apple.com).
    2. Click "Reset your password."
    3. Enter your Apple ID and click Next.
    4. Select "Answer security questions" as your authentication method. Click Next.
    5. Select the birth date associated with your Apple ID, then click Next to begin answering your security questions.
    6. After answering your security questions, you will be asked to enter and confirm your new password. Click Reset Password when done.

    If you have access to the email addresses associated with your Apple ID

    1. Go to My Apple ID (appleid.apple.com).
    2. Click "Reset your password."
    3. Enter your Apple ID and click Next.
    4. Select "Email authentication" as your authentication method. Click Next.
    5. Apple will send a message to the primary email address or verified rescue email address associated with your Apple ID. Open the message and click "Reset Apple ID password".
    6. When the My Apple ID page opens, enter and confirm your new password, then click Reset Password.

    If you have two-step verification turned on

    1. Go to My Apple ID (appleid.apple.com).
    2. Click "Reset your password."
    3. Enter your Apple ID and click Next.
    4. Verify your identity: Enter the Recovery Key you were provided when setting up two-step verification, then choose a trusted device that will receive the verification code from Apple.
    5. After entering the verification code, create your new password and click Reset Password.

    If you don't have your Recovery Key or are unable to receive messages at your trusted device, follow the instructions for what to do if you can't sign in with two-step verification.

    Refer to the Apple ID Support page if you are unable to reset your password using the steps in this article. If you know your Apple ID password, you can also choose to change your Apple ID or change your password.

     

    -Jason