Q: I'm Getting a Black Screen When I Try to Watch Some of My Movies
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May 29, 2014 11:53 AMby judysings,Hi kibbles1053,
Welcome to the Support Communities! The article below will help you troubleshoot the issue you are having with viewing some videos on your iPod classic:
iTunes: Frequently asked questions about viewing and syncing videos
http://support.apple.com/kb/HT2729
Why do I sometimes not see video but I hear audio, and other times I don't hear audio but I see video?
If you hear audio but don't see video, refer to iPod plays audio but not videos, movies, or TV shows. If you see video, but don't hear audio, refer to iPod plays video but not audio of some exported files.
iPod plays audio but not videos, movies, or TV shows
http://support.apple.com/kb/TS1894
Symptoms
If the audio for movies plays through the headphones and you see "Now Playing" on the iPod screen with a progress bar, but the video does not appear on the iPod screen, then you may have the TV Out video setting turned on. To change your TV Out setting so you can view video with your sound:
- Navigate on your iPod to Videos > Video Settings
- Select TV Out to set it to Off or Ask.
If the issue continues, make sure you are accessing the video through the Videos menu. If you have a video mixed in an audio playlist, you also won't be able to see the video.
If you continue to have issues with a movie you have purchased and downloaded from the iTunes Store, click on the link below:
http://support.apple.com/kb/HT1933?viewlocale=en_US
Cheers,
- Judy
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May 31, 2014 2:04 PMby kibbles1053,Thanks Judy. Here are my iPod settings:
TV Out: Off
TV Signal: NTSC
TV Screen: Standard
Fit to Screen: Off
Alternate Audio: Off
Captions: Off
Subtitles: Off
The videos I am having trouble with are Protected MPEG-4 Video Files (.m4v) that I purchased with my Apple ID. However, not all of the videos I've purchased from iTunes are not working; about 4 of them will not play video. I have yet to test videos that were not purchased from iTunes.
