AllisonFromMe

Q: app refund

I have a code for a free copy of the Stash2go app but I didn't see where to enter the code and ended up purchasing the app.  Is there any way to get a refund and use the code?

Posted on May 27, 2014 4:26 PM

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Q: app refund

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  • by King_Penguin,

    King_Penguin King_Penguin May 28, 2014 12:24 AM in response to AllisonFromMe
    Level 10 (134,019 points)
    iTunes
    May 28, 2014 12:24 AM in response to AllisonFromMe

    Purchases are considered final but you can try the 'report a problem' link to contact iTunes Support and see if they will refund or credit you : http://reportaproblem.apple.com

     

    If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

     

    Redeeming cards and content codes : http://support.apple.com/kb/HT1574

  • by stash2go,

    stash2go stash2go May 28, 2014 1:24 AM in response to AllisonFromMe
    Level 1 (0 points)
    May 28, 2014 1:24 AM in response to AllisonFromMe

    Hello Allison

     

    I'm sorry that you did not find the "redeem code" section.

    The best link for redeeming codes has already been mentioned in the previous answer.

     

    So, to actually help you with getting the purchase cost redeemed you can contact me via email, or send me a ravelry message to the user "wurzelkraut". This would not be a "reverse transaction" in true apple terms, but I can understand your frustration and would simply like to help.

     

    Regards, Marco (developer of the app)