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Mac Mail is showing millions of incoming messages under mail activity when there are none. What on earth?

I use Mac Mail on my iMac and each time I open Mail it starts counting incoming messages under the "Mail Activity" and quickly goes from 1 to millions within minutes. I can't figure this one out. It only happens on my iMac and not my Macbook, iphone, etc.

User uploaded fileUser uploaded file

iMac, Mac OS X (10.6.2)

Posted on May 27, 2014 9:45 PM

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27 replies

May 27, 2014 9:53 PM in response to GraceShan

Is this a Gmail account?


Remove the Gmail account. See directions here to be sure Gmail Settings in your browser and correct. Then add Gmail back.


Use Gmail with Mavericks Mail


If you really want to start fresh, also delete the following before adding your Gmail accountback.


Go to Containers in the User's Library folder.

Delete the com.apple.mail folder.


Optional: Rename Mail folder to MailOLD then when you open Mail it will create a new empty Mail folder.





BTW, you need to update your personal info. It's showing 10.6.2.

May 28, 2014 11:42 AM in response to GraceShan

I'm not sure why but some users are having horrible problems with Gmail. Usually doing the nuke options will get it to work.


We can look at workarounds or look at the possibility of using Gmail as POP in Mail. You can archive most of your Inbox messages to Gmail's All Mail folder.


Another option is to look at third party email clients.


Postbox
http://www.postbox-inc.com/


MailMate http://freron.com

MailMate has easy setup and will import your accounts from Mail. (you would revert back to original Mail folder) Its IMAP only so if you have POP accounts this won't work for you.


You might like MailTabPro for Gmail $1.99. In Mac App Store (MAS). Nothing to download and easy access to your messages.

https://itunes.apple.com/us/app/mailtab-pro-for-gmail/id430252530?mt=12&ign-mpt= uo%3D4


There are a couple of others but right now, I can't remember names.


We can continue to look at your Gmail accounts to see what might be the issue. I would start with checking settings on Gmail and clean up labels.

Jul 6, 2014 9:12 PM in response to GraceShan

Have been on the phone with Apple support for DAYS on this issue. Have moved up the ranks and been chatting with a mail specialist. He's out of tricks/ideas. Have sent into to engineering. They don't know.


The last trick was for me to delete my hard drive and reinstall.


I told them I wasn't doing that because I know people with new Macs that are having the same problem.


A fresh install of Mavericks is the best way to go but it doesn't solve the problem. Just calms it down a little bit.


It's a mess.

Jul 7, 2014 2:30 PM in response to chrystalschronicles

Try Postbox and see if it works there. Might be worth the $10 not to have to deal with this until Apple fixes Mail. Had a 30 day demo you can test out first.


http://www.postbox-inc.com/


I had one client that switched her Gmail from IMAP to POP and select not to download the All Mail folder. While POP isn't the best option if you have multiple devices, it is an option for this particular issue.

Jul 28, 2014 9:34 PM in response to GraceShan

I am having this problem too, over 7M so far (and I know I don't have that many emails 😝 ). Did everything to wipe out the old account and re-added it back but also no luck. It's still there...


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I might guess that this is from Upgrading to Mavericks rather than doing a fresh install of the OS. I had other really big issues with upgrading to 10.8 back when there where some prefs set with one version of the OS but not updated properly by the other, causing really weird behaviors. In that case, the fresh install fixed everything.


I am wondering if this is the same kind of problem, a setting where the upgrade did not update it properly (or it's just Apple trying to match Google's IMAP brokenness). It's really annoying regardless and spins up my CPU fan when it shouldn't have to.

Jul 29, 2014 10:12 AM in response to renderbox

Apple did make some under the hood changes to the way it deals with Gmail's oddities. It's best to start with a new Gmail account and make sure all your settings for Gmail in Safari are set back to defaults. All the changes we did in the past to workaround Gmail are no longer needed.


One other thing to check.... Log into Gmail in Safari. Make sure your Inbox is not really full. I would archive all but the most recent emails so they are in the All Mail folder. After making the change, delete the Gmail account in Mail and let it download again.

Aug 8, 2014 12:30 AM in response to dianeoforegon

Unfortunately, I have the same issue too. Mine's up to 12 million.

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And, hello DianeOfOregon, I'm not going to delete my Gmail account from OSX Mail and re-add. If you're working for Apple, I hope you can escalate this to someone in the Mail team, coz if you're not, best wait for Apple insiders to reply. Based on your previous replies, I'm not sure whether you're serving the community's best interest by providing guesses and non-tested solutions. I'd hate to spin cycles doing things that wouldn't solve the problem like removing and re-adding my Gmail account, or add to the community's frustration by installing out-of-the box solutions like switching over to Postbox (which might actually do a better job).


Does anyone else have a clue?

Mac Mail is showing millions of incoming messages under mail activity when there are none. What on earth?

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