Forgotten answers to security questions. Now I have exceeded the maximum attempts. What to do?

Question

Level 1

8 points

Forgotten answers to security questions. Now I have exceeded the maximum attempts. What to do?

Hi,

I decided to change my password and make it a stronger one. I went to this page http://support.apple.com/kb/HT5624?viewlocale=en_US&locale=en_US so that I can change my password. I followed all the instructions. Now I forgot the answers to my security questions. I also have exceeded the maximum attempts in resetting it. I checked this page http://support.apple.com/kb/HT5620 and I just realized that I don't have a rescue e-mail address. I don't know what to do. I have all of my confidential info and my credit card info though. Do you think those might help me out?

Thanks.

Posted on May 28, 2014 10:37 AM

Reply

Answer 1

Axeman1020

Level 6

15,132 points

May 28, 2014 10:40 AM in response to jkadg

Contact iTunes Support online: http://apple.com/emea/support/itunes/contact.html (select Account Security as your help topic) or by phone: Apple Support Numbers

Reply

Answer 2

Niel

Level 10

741,899 points

May 28, 2014 10:40 AM in response to jkadg

You need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.

They wouldn't be security questions if they could be bypassed without Apple verifying your identity.

(107382)

Reply

Answer 3

jkadg Author

Level 1

8 points

May 28, 2014 10:44 AM in response to Axeman1020

Thanks for those links. They are useful.

Reply

Answer 4

Axeman1020

Level 6

15,132 points

May 28, 2014 10:45 AM in response to jkadg

You're welcome

Reply

Answer 5

jkadg Author

Level 1

8 points

May 28, 2014 10:45 AM in response to Niel

Hello. Thanks for those links. The phone numbers does not work in my country (Philippines). I guess I have to simply use the contact form? How fast do they provide solutions?

Reply

Answer 6

Axeman1020

Level 6

15,132 points

May 28, 2014 10:47 AM in response to jkadg

Philippines
1-800-1441-0234 (PLDT and Smart Communications)****

1-800-8909-8277 (Globe)****

**** Toll-free phone number is for landlines. You may be charged when calling from a mobile phone. This number may not be accessible from some mobile network providers. For more information, contact your network provider.

Looks like you may need to call from a landline.

Reply