Syncing iPod Classic 160gig in Windows 7. Is my iPod's hard drive dead?
We recently bought a new computer with Windows 7 as Microsoft no longer supports XP. My iTunes library transferred nicely and I was able to sync the iPod a couple of times. I imported a new CD into the iTunes Library and that is when the trouble began. I received the error -69 and it listed about a hundred songs that there were problems with files. I disconnected the iPod with the eject function as recommended in the iTunes library, exited iTunes and did a hard shutdown. When the computer rebooted again, I received the verify or continue message. I received an error with the verify. I shut the computer down again. I received the verify error again and ignored it by clicking the X to close the box. I was able to sync another 60 or so songs. I repeated this over again and was able to sync the remaining 30 or so songs. The total number of my songs were synched (or at least I think so). I purchased new music today. Now the iPod only syncs only so many songs. I have reformatted the iPod in Windows under the my computer and restored the iPod in iTunes, but to no avail. I followed the link about erasing your iPod from MethodShop, but it was not quite how it worked in Windows 7. My last sync froze the library at the 2500 song mark. I have 10,000 songs on my iPod. The library on the computer is all intact. Also I have an external hard drive attached to the computer that backs the entire computer up daily.
Apple Support says that it is the firewall on the computer. If that was the case, I don't think I would have been able to sync the iPod in the first place. I was told that it will cost me $19 for the Apple Support as my iPod is out of warranty. I have had it for about 2 years. I am not so sure about the information I received from Apple, as I read about other problems similar to mine. Also, I need help with the diagnostics thing. What statistics determine the iPod hard drive is dead. I am not computer literate.
Thanks for all your help.
Best Regards,
Dott
iPod classic, Windows 7, Connecting to iTunes, Error -69,