1 Reply Latest reply: May 30, 2014 11:41 AM by Nubz N.
B-Ribs Level 1 (0 points)

I have a 160g Classic iPod, which has been working fine until I usb-connected it to my iMac this afternoon. The device wasn't "seen" by the computer, nor by iTunes (which I had just updated to 11.2.2). I then noticed that it was frozen in the locked mode and it is not responding to any movement of the locking tab. The iPod is locked, paused, and the screen is illuminated with the menu set to "Music". Because it is locked, I cannot change this status and cannot re-boot it, and the screen does not darken with time. Also, when I plugged it in to an electrical outlet, it does not indicate charging.


Any suggestions would be appreciated. Or has it simply expired?

iPod classic
  • Nubz N. Community Specialists (3,545 points)

    Hi B-Ribs,


    First, try a reset as mentioned in:


    How to reset iPod


    1. Toggle the Hold switch on and off. (Slide it to Hold, then turn it off again.)


    2. Press and hold the Menu and Center (Select) buttons simultaneously until the Apple logo appears, about 6 to 8 seconds. You may need to repeat this step.


    Tip: If you are having difficulty resetting your iPod, set it on a flat surface. Make sure the finger pressing the Select button is not touching any part of the click wheel. Also make sure that you are pressing the Menu button toward the outside of the click wheel, and not near the center.


    If the above steps did not work, try connecting iPod to a power adapter and plug the power adapter into an electrical outlet, or connect iPod to your computer. Make sure the computer is turned on and isn't set to go to sleep. Try resetting the iPod while it is connected to power.


    Also see:


    iTunes: iPod not recognized in iTunes and Mac desktop



    It has further troubleshooting steps.


    Best Regards,