enercida
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Q: iphone 5c lost/found/erased/forgot password/now disabled

Phone is  disconnected via service provide now, before I found my iphone I also erased it, Got the phone did the home button shut down, all went well to get to recovery. Then phone got disconnected from usb while itunes was updating and my damm computer battery died at the same time so it shut off, now I tried to re-do steps for recovery mode, does not work. When phone is connected to itunes it states follow prompts on my phone which is disabled/lock. Do I ever have hope to use my barely new iphone again? ohh I can't remember what OS it was updating too or where it was at. THis is not a stolen/found phone but mine phone

 

Desperate...

iPhone 5c

Posted on May 28, 2014 7:42 PM

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enercida

Q: iphone 5c lost/found/erased/forgot password/now disabled

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  • by Jason L,

    Jason L Jason L Jun 1, 2014 8:36 AM in response to enercida
    Community Specialists
    Jun 1, 2014 8:36 AM in response to enercida

    Hi enercida,

     

    It sounds like your iPhone wasn't restored before your computers battery drained. Try relaunching iTunes or restarting your computer and then restoring the iPhone from recovery mode again. The article below will walk you through putting the iPhone into recovery mode again.

     

    If you can't update or restore your iOS device

    http://support.apple.com/kb/ht1808

     

    You might need to use recovery mode if:

    • You can't update or restore because iTunes doesn't recognize your device or says it's "in recovery mode".
    • The Apple logo remains onscreen for several minutes with no progress bar.
    • The Connect to iTunes screen appears.

    See what to do if the progress bar remains onscreen for several minutes

    Use recovery mode

    Recovery mode erases your device and restores it, which should resolve the issue. If you previously synced with iTunes or iCloud, you may be able to restore from your backup after recovery.

    1. Turn off your device. If you can't turn it off, press and hold the Sleep/Wake and Home buttons at the same time and wait a few seconds for it to turn off.
    2. Plug the device's USB cable into your computer only.
    3. Hold down the device's Home button as you connect the USB cable to it.
    4. When you see the Connect to iTunes screen, release the Home button. If you don't see this screen, try steps 1 through 3 one more time.
      HT1808--connect_to_itunes-001-en.pngiTunes should open and display a message such as: "iTunes has detected an iPhone in recovery mode. You must restore this iPhone before it can be used with iTunes."
    5. Use iTunes to restore your device.

    If you don't see your device in iTunes, follow these steps for Mac or these for Windows.

    Additional Information

    If you started your device in recovery mode by mistake, restart it to exit recovery mode. Or you can just wait—after 15 minutes the device will exit recovery mode by itself.

     

     

    Good luck!

     

    -Jason