Incorrect country on my iPhone AppleID

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Level 1

5 points

Incorrect country on my iPhone AppleID

Hi there,

I have a US Apple Store account. I am currently in Hong Kong, and since my old iPhone died, I have set up a replacement (old) iPhone (using latest ios 7.1.1).

I entered my appleID, and have just tried to download an application I already own (Free: Google Hangouts).

The App Store says I own it, but not in Hong Kong, and I need to switch to the US Store.

When I go to change my store, I get the "You have at least one incomplete pass. Passes must be completed before you can change stores" message.

Now, I never watch any programmes on my iPhone, and in fact, I'm not even changing my store - for some reason, my iPhone has connected me to the wrong store.

How do I fix this?

Help!

iPhone 4, iOS 7.1.1

Posted on May 29, 2014 1:35 AM

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Answer 1

wjosten

Level 10

95,369 points

May 29, 2014 1:41 AM in response to davidr450

Read here about that message:

http://support.apple.com/kb/TS5375

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Answer 2

davidr450 Author

Level 1

5 points

May 29, 2014 1:52 AM in response to wjosten

Hi wjosten,

Thanks for the reply.

I have seen this post, and it doesn't help. Yes, I do have season passes for programs I watch on my iPad. But my iPad is uses the same AppleID in the US Store. For some reason, my iPhone has decided to glue itself to the Hong Kong store.

So I'm actually not trying to change the AppleID Store, I'm just wanting my stupid iPhone to figure out that it should be on the US Store, not the Hong Kong store.

Any ideas?

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Answer 3

wjosten

Level 10

95,369 points

May 29, 2014 1:53 AM in response to davidr450

Contact iTunes support:

http://www.apple.com/support/itunes/

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Answer 4

davidr450 Author

Level 1

5 points

May 29, 2014 2:41 AM in response to wjosten

(Sigh)

I hate call centres...

At least the lady was efficient and friendly - she also admitted that her old iPhone 4 was the best phone Apple ever came out with!!! HAHA

Apparently, logging into appleid.apple.com and changing your address forces you to verify things when you sign in. This then kicks you to the correct store...

Case closed!

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