Q: starkey halo

I tried taking a video again and without making any changes it worked and saved just like this morning. I had not rebooted with Bluetooth off. Oddly while viewing the video music from the Music app started playing (Right ear only) All seems totally random. 

Another oddity under Settimg, About the number of videos are greater than those saved by the number of missing ones not found in the Photo app.

I havent been able to use Suri since the update to my 5.  Wasn't sure what was going on. I only use frequently.  Now I know. Really Starkey and Apple should be ashamed of themselves. This isn't a game, Facebook, Twitter this is people depending on a device to hear and try to live a normal life.  Absolutely shameful on both their parts.

Third party camera apps are also recording video with sound. I failed to try them before.

Folks, I think a step back here is in order. Keep in mind that the connection to the iPhone is not necessary to the normal use of our Starkey Halos. That connection enhances the use of the Halos, but it does not in itself render the Halos useless if it is not available. If you have such a serious environmental requirement that a particular setting on the iPhone is critical to your survival, may I suggest that a visit to your audiologist might be in order?

I have been dealing with information technology personally and professionally since 1979. That new devices on the market (iPhone 6) and new software on the market (iOS 8) are a bit wonky is nothing we should have been completely unprepared for. To me, this is a known pattern. It has repeated itself numerous times over the years. This is precisely why I am one the iPhone replacement schedule with my carrier that I am. I have 18 months before I am up for a new phone. That is plenty of time to work out the kinks.

Calls to take Apple and Starkey to the woodshed because the connection between their devices is not perfect right out of the gate are completely out of line. The two companies are both in highly competitive marketplaces. Showing one's hand too early in either market could reduce or eliminate profits for a significant time.

For those of you who were quick to pull the trigger on the new iPhone and are now complaining, caveat emptor.

You said, "

I have been dealing with information technology personally and professionally since 1979. That new devices on the market (iPhone 6) and new software on the market (iOS 8) are a bit wonky is nothing we should have been completely unprepared for. To me, this is a known pattern. It has repeated itself numerous times over the years."

Aye.  And I'm pretty sure that some engineer is monitoring this blog to find out just what kind of issues we're having, and to see where our investigation is taking us.  Hopefully, as we uncover new clues, there are some white-coated guys and guyettes in sneakers investigating each of those clues.

We are the guinea pigs.  Our squealing and repeated tries should be helping solve this riddle.

dogsitter, we have no evidence that our "squealing and repeated tries" are NOT helping to solve the riddle. However, I don't have so little faith in health care workers or humans in general to assume they are waiting for a little-used forum (how many Starkey wearers actually post here? Darn few.) to point out the issues.

Folks, please keep in mind that Starkey got the word out the day the iPhone 6 was released that upgrading to that device by Halo users was folly. They also told us they would have a solution as soon as possible. My 5C and 5S have been performing flawlessly throughout and even through the iOS 8.0.2 upgrade.

Agree a wee bit. My related tech work experience dates back to 1967 and the most important lesson learned is test, and test some more before releasing software. With Apple wanting to enter the Health Business releasing untested software is a liability waiting to happen. My Halos randomly quit providing the ability to adjust the microphone which means they do not correctly function as hearing aids either.

The other lesson learned is to proactively and correctly communicate with your customers.....Starkey at first posted that the Halos were compatible with the 6 and iOS 8 which was information many of us relied on when deciding to purchase the new iPhone. Then they tell us they had no basis for that statement. We have not heard from Apple.

The made for iPhone Phonak hearing aids do not have the same issues It appears. If true why the difference?

If you are trying to challenge the fact that some devices are having trouble and some are not, you're thinking of the problem in the wrong way. This "stuff" (hardware, software, standards, etc.) are so complex that sometimes there will be situations where some devices don't work....and for reasons that can be extremely difficult to sort out. Under the same circumstances, there will be devices that do work....equally inexplicably.

If you look around this forum, you will find at least one individual who has not had a problem with his/her Halos and an iPhone 6. that doesn't suggest that those having a problem are hallucinating.

So to, if Phonak aids are working well with the iPhone 6, are they all working well with the iPhone 6?

My read of posts to this forum would lead me to place a Vegas bet on "No."

Are you sure the Phonak versions are released? I was asked by my Audiologist to try a pair but she said they would not be released until November. If they are, you can be assured that I will be calling for a pair to try on Monday.

My audiologist is unaware of Phonak issues and she sales both. So my question is did Phonak test and Starkey did not, or ???

Yes they have been out for sometime. Smaller, shorter battery life different sound. Suggest research before giving up on Starkey. Both appear to be excellent.

Based on Starkey public posting that the Halos were compatible with iOS 8 and iPhone 6 I ordered the 6 on September 12 since I needed a new iPhone. I also sold my 5S. The 6 was delivered early in the day on September 19. It was clear immediately that it did not work with the Halos. I called Starkey Tech support right away and they tried to convince me that I did not know how to pair the devices and that the 6 was compatible. (Sometimes customer service types assume that if you are over 70 and hard of hearing you have no tech skills despite almost 50 years of tech experience). Because the iPhone telephone would not now work I gave up and said when I could get to a land line I would call back.  An hour later when I called back the answer was a rather abrupt "we do not support the iPhone 6” with no helpful suggestions. When pressed they blamed Apple for thier untrue previous advice. When I then called Apple they were unaware of the issue. So my being an apologist for each is a low priority. And I am a fan of both.

Did Starkey not pay to test? Did Phonak test since I cannot find similar problems for theirs? Did Starkey rely on Phonak testing?  Are there Phonak issues? Is this a software or hardware issue?  Can it be fixed? When? No one is talking so far. ¯\_(ツ)_/¯ 

What Phonak models are you referring to? I am not able to find anything from Phonak that is "made for the iPhone?"

Thanks

My mistake I meant Resound.