patstarkey

Q: starkey halo

Does any body use a pair of  starkey halo ric 110

The bluetooth does not connect always easily.

Is there a trick?

iPhone 5c, iOS 7.1.1

Posted on May 29, 2014 6:26 AM

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Q: starkey halo

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  • by Skeeter7777,

    Skeeter7777 Skeeter7777 Sep 28, 2014 7:11 AM in response to patstarkey
    Level 1 (0 points)
    Sep 28, 2014 7:11 AM in response to patstarkey

    iPhone 6

    PAIRING & APP works for me

    been working perfectly with iphone 6 and iOS 8 & 8.0.2

    my only trouble today - CANT GET HA to even TURN ON.

     

    it beeps in bursts of threes.  Or in bursts of10's repeating. 

    BUT NEVER TURNS ON. 

     

    ive replaced battery. 

     

    Ideas?

  • by LanB22,

    LanB22 LanB22 Sep 28, 2014 7:43 AM in response to Skeeter7777
    Level 1 (9 points)
    Sep 28, 2014 7:43 AM in response to Skeeter7777

    aare you wearing Custom ear molds? If so replace the wax guard.

  • by SantafeNM,

    SantafeNM SantafeNM Sep 28, 2014 8:53 AM in response to LanB22
    Level 1 (8 points)
    Mac OS X
    Sep 28, 2014 8:53 AM in response to LanB22

    The bad news is that I had a conversation with a senior Apple Tech person today and Apple is unaware of this problem and is not working on a fix as far as their tech support records show. The good news is that he has now requested Apple Engineering for advice however I was warned that a reponse might take "some time". I was also promised a call back when a response became available.

     

    Separately I am going to talk with AT&T were I ordered the 6 and see if I can get an extension on their 14 day return policy since it is unknown if this is a software or hardware issue.

     

    It might be helpful if more of you call Apple and Starkey as well. Pointing out to Apple tech that Starkey now says that the Halos are not currently compatible helps their understandin.

  • by Skeeter7777,

    Skeeter7777 Skeeter7777 Sep 28, 2014 9:08 AM in response to LanB22
    Level 1 (0 points)
    Sep 28, 2014 9:08 AM in response to LanB22

    Not custom.  Just the earbud with vents.  Earmolds plug up easy?

    I can hear beeping loud and clear so believe tubing is unobstructed.

     

    Can halos lose their programming from audiologist?

    i Have contacted them to see what's up.

  • by okiejack,

    okiejack okiejack Sep 28, 2014 9:12 AM in response to SantafeNM
    Level 1 (8 points)
    iWork
    Sep 28, 2014 9:12 AM in response to SantafeNM

    Good news .... I hope.

     

    This morning, my Halo's seem to be working on my 6+ just like they did on my 5s!

  • by Fingolfin269,

    Fingolfin269 Fingolfin269 Sep 28, 2014 9:35 AM in response to okiejack
    Level 1 (0 points)
    Sep 28, 2014 9:35 AM in response to okiejack

    Everything is working properly?  Trulink app?  Phone call connectivity 100%?  That would be fantastic... may give it a shot myself later.

  • by Fingolfin269,

    Fingolfin269 Fingolfin269 Sep 28, 2014 9:35 AM in response to SantafeNM
    Level 1 (0 points)
    Sep 28, 2014 9:35 AM in response to SantafeNM

    I think I will do the same later today.  Going to stop by the VZW store and see if they will give an extension.  At this point, after having the 6 for approx 1 week, I really don't want to be forced to downgrade to the 5S.  When I bought these aids 6 months ago I (hopefully not wrongly) assumed they would be future proof.  There really is no  reason to think otherwise.  Apparently Starkey thought the same when they initially informed everyone that the aids are compatible with the 6/6+ prompting several us to purchase.

     

    I'll report back with what I get told at Verizon later.

  • by LanB22,

    LanB22 LanB22 Sep 28, 2014 9:37 AM in response to Skeeter7777
    Level 1 (9 points)
    Sep 28, 2014 9:37 AM in response to Skeeter7777

    yes earmold filters/guards plug with wax, when they do the aid will seem to be not working. I need to change my right more frequently then the left.

     

    SantefeNM what number did you use to call Apple, I agree with you everyone on here should call them, power in numbers!

     

    Okiejack...how is phone call streaming?? I am so anxious to activate the new phone, tired of having to be connected to power to keep my 5 working. I am comptemplating going to the 6 and using my ipad to adjust the aids if needed.

  • by dogsitter,

    dogsitter dogsitter Sep 28, 2014 9:42 AM in response to Fingolfin269
    Level 1 (0 points)
    Sep 28, 2014 9:42 AM in response to Fingolfin269

    The problem appears to be with iOS 8 rather than the iPhone 6 or 6+.  Under iOS 8, pairing our hearing aids causes other apps THAT USE THE MICROPHONE to either fail to record or to lock up.  For instance:

    Camera APP takes STILLS, but if you try to record VIDEO (uses the microphone) the app won't SAVE a video or just locks up.

    Voice Memos fails to record or locks up.

     

    Jim

    Littleton, Co.

  • by LanB22,

    LanB22 LanB22 Sep 28, 2014 9:44 AM in response to LanB22
    Level 1 (9 points)
    Sep 28, 2014 9:44 AM in response to LanB22

    FYI - there is a new thread on here - resound linx, one post pasted below...do it isn't just the Halos.

    Maybe there are more Halo users then LiNX or we are just more vocal.

     

     

    Prior to iOS 8 and iphone 6 had been using LiNX for months, generally OK..not perfect.  Since the purchase of iPhone 6 and the new iOS 8 even with the new 8.0.2 installed there are/where issues with the bluetooth sync - pairing and especially with the Resound Smart APP.  After many tries seems to have some success with going to Setting, General, Accessibility, Hearing Aids, then after opening  did the Forget This Device and then restarted the pairing process for each hearing aid.  For now it seems the LiNX are paired, although Resound Smart App took a couple of tries to open up properly.

    This worked for me after a couple of days of not working at all during the iPhone 6 purchase and the update of the iOS 8.0.2, believe is very important to do this update to getting the LiNX Resound Hearing Aids to function, so  for now they are synced. Calls and Streaming seem to work, by the way the Streaming seems to be clearer than before the with the new iPhone 6 and iOS8 update in my opinion.

     

    iPhone 6, iOS 8, LiNX Resound Hearing Aids

  • by dbmtx,

    dbmtx dbmtx Sep 28, 2014 10:18 AM in response to LanB22
    Level 1 (0 points)
    Sep 28, 2014 10:18 AM in response to LanB22

    Appleinsider and Cult of Mac have been informed of this very narrow but important set of users and our issues with iOS 8. This is NOT an iPhone 6 issue.

  • by Doopher,

    Doopher Doopher Sep 28, 2014 10:32 AM in response to dbmtx
    Level 1 (0 points)
    Sep 28, 2014 10:32 AM in response to dbmtx

    Are you certain it's not in part a problem with the interaction between iOS 8 and the iPhone 6?  It's just that iOS 8 works perfectly on the iPhone 5s and has done consistently since its release (for me, anyway).

  • by dbmtx,

    dbmtx dbmtx Sep 28, 2014 10:37 AM in response to Doopher
    Level 1 (0 points)
    Sep 28, 2014 10:37 AM in response to Doopher

    TThe hardware only can do what the system software tells it to do. While there are differences in the hardware platforms, when you look at all the issues combined, it points directly to iOS 8.

  • by Doopher,

    Doopher Doopher Sep 28, 2014 10:41 AM in response to dbmtx
    Level 1 (0 points)
    Sep 28, 2014 10:41 AM in response to dbmtx

    Yes, I see what you are saying.

  • by dogsitter,

    dogsitter dogsitter Sep 28, 2014 11:37 AM in response to dogsitter
    Level 1 (0 points)
    Sep 28, 2014 11:37 AM in response to dogsitter

    I just had a long chat session with Apple Support.  Here's a transcript:

    Chat Transcript

     

    Sunday, September 28, 2014 11:01 AM
    Duration: 52 minutes 37 seconds

    Kenneth:
    Thanks for contacting AppleCare chat support. How can I help you?

    Kenneth:
    Hey Jim, how are you doing today ? Please take note of your case number, 670172115, hold on to this number for your own record or in case you need to chat back in about this issue. If for any reason we are to get disconnected, you can use this case number to refer back to your case with the next advisor. Please know that it is never our intention to disconnect and that just because the chat ends does not mean your support has ended.

    Jim:
    Hello! I have Starkey Halo "Made for iPhone Hearing Aids." So far, so good. They work with all my devices. BUT after upgrading to iOS 8, the OTHER APPLICATIONS that use a microphone, such as Apple's Camera.app or Apple's Voice Memos.app FAIL TO RECORD and/or lock up while trying to record.

    Jim:
    I demonstrated this at the local Apple store yesterday, and they changed out my phone.

    Jim:
    The problem also happens on the iPad, so this is an iOS 8 problem, not a device problem.

    Jim:
    Many people on Apple's support communities blog are having the same problem

    Jim:
    We need to get an Apple iOS 8 engineer and a Starkey engineer talking on this, and I'll be glad to give them LOTS of data on what we've found out.

    Kenneth:
    So to make sure i understand, you are using a hearing aid device made to be compatible with iPhones. Up until the new iOS 8 update everything was working just fine.

    Jim:
    This problem is DIFFERENT from the "pairing" issue that other people are talking about.

    Jim:
    Yes, that is correct.

    Jim:
    My hearing aids are working fine, and the phone can control them (or the iPad) but since iOS8, just having the aids paired to the device screws up OTHER APPS THAT USE THE MICROPHONE.

    Kenneth:
    ok, well I apologize we are not having a great experience with the new update, I will be glad to tai a look at this for you and see what we can do. I saw you said it wasn’t working with the Camera App, and Voice Memos, both developed by Apple. are there any others?

    Jim:
    If I go into SETTINGS and click on "FORGET THIS DEVICE" then everything goes back to normal.

    Kenneth:
    so it’s any apps that use the microphone, ok got it.

    Kenneth:
    Wow, well that’s good work on your end finding that out. what do you do for a living?

    Jim:
    I haven't tried other apps. On Camera.app, I can take STILLS, but if I try to take a VIDEO, it either fails to record, or I can't stop recording, and have to force quit.

    Jim:
    I'm a retired internet engineer. Look at my e-mail address and you'll know. I'm a UNIX engineer.

    Kenneth:
    haha, I just saw that. that’s awesome.

    Jim:
    Gotta love it!a

    Kenneth:
    can have some time to look into this and see if we have a way to resolve this? You could be right and we may need to get our higher ups to look at it. but first we gotta start small, and work up to that.

    Jim:
    I understand. Sure! And I'd be happy to talk with your engineers, so give them my phone number. Would you like a link to the specific Apple blog where we've been discussing this?

    Kenneth:
    yes to both, thank you.

    Jim:
    https://discussions.apple.com/thread/6285850?start=210&tstart=0

    Jim:
    And my phone is 303.979.7551. 24 hours a day.

    Kenneth:
    thank you for that address, I want you to know that I realize the importance of this issue and am looking into it as we speak.

    Jim:
    Great! There's a lot of people out here with hearing aids, and we really appreciate this!

    Kenneth:
    have we tried any steps such as: Restarting reset resetting all settings or network settings restoring

    Kenneth:
    just want to know where we need to start.

    Jim:
    Absolutely! Anything that UN-PAIRS the aids fixes the problem until they are paired again.

    Jim:
    I even have a brand new phone from the Apple Store on Friday.

    Kenneth:
    thank you, I can document that here and make sure they know.

    Jim:
    Same issue on the new phone and on the iPad, so it is an iOS 8 issue, not a device issue.

    Kenneth:
    I understand, I have made note of all that here as well.

    Jim:
    Just let me know if you want me to test anything else. I'll be glad to help in any way I can.

    Kenneth:
    appreciate it. I’m actually consulting my senior advisor now to see what the right course would be. I’m just waiting for them to answer my chat.

    Jim:
    Okay. I'll keep the window open.

    Kenneth:
    Thank you, since the release it’s been busy. hopefully less than 4min now.

    Jim:
    I understand. BTW, I *LOVE* iOS 8, and am looking forward to getting the 6+ that I have on order and to getting Yosemite! This issue is the only one I've found with iOS 8

    Kenneth:
    I want to get a 6+ as well. waiting for my phone to stop working though, cause it’s such a good device.

    Kenneth:
    I have a 5, and i got it day 1, all i had to do since was a battery replacement, cause it was worn out.

    Jim:
    Well, I'm using a 4S now to control my hearing aids, and keeping my 5 UN-paired till we get this resolved.

    Kenneth:
    ok. i’m taking to them now.

    Kenneth:
    do you have other brands of hearing aids? and if so have you tried pairing them with the same result?

    Jim:
    No, I do not. Sorry.

    Kenneth:
    so it looks like we will need to gather some more in-depth information. In order to do this we have to take this over to our phone department so that we can get you up to my senior advisors there. we do not have a chat department to cover this. but I have what you need to get there when you are ready.

    Jim:
    Okay, good. I'm ready.

    Kenneth:
    so here’s what we can do. I can give you the number and when you call in you let them know that you were on a chat and were advised to speak with a senior advisor. we’ll know what to do.

    Kenneth:
    OR

    Kenneth:
    I can schedule a call back and we will call you and we follow the same process. let them know you need to speak with a senior advisor and they can transfer you to them.

    Jim:
    Okay. What's the number?

    Kenneth:
    1-800-APPLECARE

    Kenneth:
    or

    Kenneth:
    1-800-MYAPPLE

    Jim:
    Seems like a good, easy to remember number!

    Kenneth:
    would you like a copy of our discussion today?

    Jim:
    Thanks Kenneth!

    Kenneth:
    lol, pretty much

    Jim:
    Sure. Thanks!

    Kenneth:
    same email?

    Jim:
    Yes.

    Kenneth:
    consider it done good sir.

    Jim:
    Really appreciate this, Kenneth! G'day!

    Kenneth:
    Thanks again for contacting iOS Chat Support. I hope you were satisfied with your overall chat experience today. When you are ready go ahead and end the chat. Have a great rest of your day, and I wish you the best!

    Kenneth:
    Don’t wait too long for your 6+ ;-)

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