Q: starkey halo

Hmmm, very strange for a Starkey customer service person to make such a statement.  Starkey has significant competition in the "Made for iPhone" business and the iPhone 6 & 6+ phones are largest rollout ever.  Also, Apple states that this series of phones meets all requirements.  My bet is that Starkey is moving "Heaven & earth" to fix the issue as as not all providers have the same problem.  "Just sayin'"

Gotta love it!  I can visualize the headline on PC Mag now....

"The Deaf are Making Noise!"

Well, I've been tweaking the ears of Allen Dorscher at Starkey as well as Apple's Assisted Devices unit.  In the meantime, I'm still tweaking settings and trying apps.

Thanks to all of you for your input!

Jim

Just off the phone with Starkey Tech Support who insist that Apple is preparing an iOS update to solve the issue with the 6 dispite my relaying Apples second level tech support"s manager telling me that Apple has no such plans. Perhaps the confusion lies in developer to engineering discussions not available to tech support. The Starkey tech support promised to investigate and call me back.

Also Starkey are adamant that iOS 8 causes no problems on the 5S. Their data collection system from customers seems lacking.

Starkey Tech Support 800-328-8602

SantafeNM - I haven't seen too many problems reported here with iOS 8 & the 5S. My personal experience with the 5S (and the 5c, too, for that matter) and iOS8 has been a clean upgrade and no issues with my Halos. No issues with anything, frankly.

Hello Everyone...I was one of the first to get Halo 110's and also had the disconnecting problems associated with forgetting to have my 5S attached to my hip every moment of every day. After about 45 days of this, I brought everything back to my specialist and told him i wanted my $7000 back. He said that Starkey was refusing to refund money and that they would repair mine.

After about 10 days of "repair" they shipped a brand new set with no reason sited. These have been fantastic! I've tried everything and I can NOT get these to fail to reconnect. There is no way for me to check any rev numbers or such, but I'm sure they have corrected the issues associated with re-connecting.

Best of luck getting yours replaced...

what phone model and what operating system are you using?

5S and I just upgraded to iOS8. I did have to delete the TruLink app and re-install. Every time I left the phone, after upgrade, the aids would mute. A re-install corrected it.

This is what my Audiologist was told by Starkey.

"As of today we do not have any updates on the issue.  We do know that Apple is working aggressively to find a resolution, despite what you’re patient was told below about there being no resolution in the works.

Both Starkey and ReSound are experiencing similar issues with our products, due to Apples latest software update.  The good news is that with both manufacturers putting pressure on Apple, I believe the resolution will come quickly.

With that being said, and since we have no firm timeline, if you’re patient is able to go back to the iPhone 5 without penalty, that may be the best option for now.

I will be sure to keep you posted on any information I receive pertaining to the resolution."

AT&T will not extend my return date so there would be a penalty to go back to the 5S. Guess I will wait it out.

Well, I do have GOOD NEWS about Starkey and Apple working on these issues.  This is what MY Starkey rep sent me today:

________

Hello Mr.  Flannery,

I received an update from our development group that they had submitted this issue on Sept 22.

Sorry for the multiple replys but I started at the  bottom of my emails this morning had have been working my way up.

Thank you again for your input,

Allen

It’s in the Apple system as #

18411540

Summary:

Connect hearing aids to the iPhone.

Launch camera and take a video.

Stop the video recording.

The video is not saved.

Go into Airplay and select iPhone instead of hearing aids and do the same steps and the video will save.

Steps to Reproduce:

1. Connect hearing aids to the iPhone.

2. Launch camera and take a video.

3. Stop the video recording.

4. The video is not saved.

Go into Airplay and select iPhone instead of hearing aids and do the same steps and the video will save.

Expected Results:

Expect that any video recording would be saved regardless of the hearing aid connectivity.

Actual Results:

Video doesn't save as expected.

Version:

iOS 8.0 (12A365)

Notes:

Configuration:

multiple iPhones - iPhone 5s 16 gig AT&T

Audiologist determined my halo was defective.  Swapping it out for new.

Looks like Apple is the problem, according to Starkey

Responses from Starkey today

Thank you for your email.

With the release of iPhone^® 6 and iPhone 6 Plus, we have embarked on rigorous testing for hardware related issues. Preliminary indicators are iPhone 6 and iPhone 6 Plus should not be used. Connection between iPhone 6 and 6 Plus and hearing aids is not robust and users will experience frequent and inconsistent connectivity issues.  Apple has acknowledged a problem with the iPhone 6 and iPhone 6 Plus resulting in erratic Bluetooth performance.  They have advised us that they are working on a remedy for this.  Although no specific timetable for this has been established, we can expect this to happen quickly.  The remedy should be in the form of an iOS update for iPhone 6 and iPhone 6 Plus.  No changes in the Halo are expected.

iPhone 5s, iPhone 5c and iPhone 5 remain compatible and are the recommended phone for Halo users. We strongly recommend patients do not update to iPhone 6 and iPhone 6 Plus until the issue is resolved.

Best Regards,

Thank you for your e-mail.

Just to review, Halo and the TruLink app are compatible with the following Apple devices: iPhone 5s, iPhone 5c, iPhone 5, iPhone 4s, iPad Air, iPad (4th generation), iPad mini with Retina display, iPad mini, and iPod touch (5th generation). iPhone 6 and iPhone 6 Plus are currently not compatible.

Halo and the TruLink app are compatible with iOS 8, 7.1, 7.1.1 and 7.1.2.     http://www.starkey.com/hearing-aids/technologies/halo-wireless-hearing-aids

• Apple has acknowledge a problem with the iPhone 6 & 6 Plus resulting in erratic Bluetooth performance.
• They have advised us that they are working on a remedy for this.
• Although no specific timetable for this has been established, we can expect this to happen quickly.
• The remedy should be in the form of an iOS update for iPhone 6 & iPhone 6 Plus.  No changes to Halo are expected. 

As soon as a remedy has been reached, all Hearing Health Care Professionals will be notified so that they may inform their patients.

We hope this information is helpful.

Sincerely,

I have read through this thread because I am also having a problem with my iPhone 5 (iOS 7.1.2) bluetooth recognzinign my Halo i110 hearing aids.  I've only had them about a month and during that time have had occasional streaming problems and dropped Bluetooth issues but then it would work again.  Last week I was streaming music through the hearing aids and then it got dropped.  This time though when I tried to connect again, Bluetooth would not recognize it.  I went through every possible thing 10x over, shutting down the phone, airplane mode, etc etc and even re-installing Tru-Link app.  In the Accessibilty->Hearing Aids part of Settings, the phone just keeps Searching... this has been about 5 days now and no luck.  Fortunately the hearing aids are working and they are at the "norma'" setting at a volume that I like so that is fine but I cannot make any adjustments or stream if I wanted to.

I know it's not a problem with Bluetooth on my iPhone 5 because I can connect to some multiple Bluetooth speakers.

What has been the consensus here?  Do I have defective hearing aids?  I am waiting to hear back from my audiologist.  I have already had the hearing aids for more than 30 days so I can't return them.  My insurance did not cover these and I recall there is a one time replacement that I have to pay for out of pocket, something like $300 each.

I'm having this issue as well. If I change the airdrop setting to IPhone..it works good...but if you shut BlueTooth off and restart it, it defaults to the aids again and you have to change it

Whatevva

AirDrop?  Options are everyone, contacts or off.  Do you mean AirPlay?

airplay has iphone option.

great tip!   Let me know. 

Jomeca02,

   I had the same issues for a month and a half! I got so frustrated I asked Starkey for my money back and they refused.

They had me send the aids back "for repair" and after 10 days sent a brand new pair with no excuse. These work awesome and I'm having no connection issues at all...I think the earlier units had problems that Starkey wont admit!!