Q: iCloud back up

Hi, I have paid for extra iCloud storage but my phone keeps showing me a warning sign that my phone can not be backed up. What would the cause of this be?

iPhone 5, iOS 7.1.1

Posted on May 29, 2014 6:19 AM

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by jason269,

jason269 Jun 1, 2014 8:33 AM in response to JLWatt
Community Specialists

Jun 1, 2014 8:33 AM in response to JLWatt

Hello, JLWatt.

Thank you for using Apple Support Communities.

I would need a little more information regarding the exact error message received to better assist you. However, I would take a look at these articles as they provide some helpful troubleshooting steps for the iCloud backup issue you are experiencing.

iCloud: Troubleshooting creating an iCloud backup
http://support.apple.com/kb/TS3992

iCloud: Understanding Backup alert messages
http://support.apple.com/kb/TS4576

Cheers,

Jason H.
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