iCloud problems syncing Pages with iMac and iPad

Question

iCloud problems syncing Pages with iMac and iPad

Hello

I'm having problems syncing Pages documents in iCloud.

If I create a document on my iPad (iOS 7) it saves correctly and is there waiting for me next time I need to open it. It also appears in my Pages documents if I log onto iCloud.com via my iMac (10.9.3). However, if I go to Pages on the iMac and click "open", the required document isn't there.

Oddly, the converse situation also appears to be true. Documents created and saved on the iMac appear, as you would expect, in the Pages window and are also available when I log in to iCloud via Safari. But they do not appear when I open Pages on the iPad.

This is a new development - up until recently everything has been running perfectly. The only recent system change has been to install the 10.9.3,update of Mavericks.

Please help!

Thanks

Dave

iPad 2, iOS 7

Posted on May 29, 2014 7:06 AM

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Answer 1

randers4

Level 9

63,567 points

May 29, 2014 8:37 AM in response to Dave Daveness

Try resetting the documents & data service as explained here: http://support.apple.com/kb/HT5824.

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Answer 2

May 29, 2014 9:36 AM in response to randers4

Thanks Randers4 but I've already tried that.

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Answer 3

randers4

Level 9

63,567 points

May 29, 2014 9:37 AM in response to Dave Daveness

You might want to try signing out of FaceTime (go to Settings>FaceTime, tap the ID, sign out), then sign back in.

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Answer 4

May 29, 2014 4:36 PM in response to randers4

No, that doesn't appear to help...

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Answer 5

randers4

Level 9

63,567 points

May 29, 2014 4:58 PM in response to Dave Daveness

Sorry, that reply was meant for someone else.

If you haven't already tried, go to System Preferences>iCloud, uncheck Documents & Data, restart your Mac then check Document & Data again.

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Answer 6

Jun 2, 2014 6:38 AM in response to randers4

Ah, thought that seemed a little odd!

Unchecking/checking as suggested didn't help.

Cheers

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Answer 7

Jun 2, 2014 7:03 AM in response to Dave Daveness

I have now realised that the info in my original question was not quite correct. When Pages documents are updated on my iMac, the documents at icloud.com do not reflect the changes. So it would appear to be an iCloud/iMac issue rather than iCloud/iOS one. Will repost in the appropriate forum.

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Answer 8

randers4

Level 9

63,567 points

Jun 2, 2014 8:35 AM in response to Dave Daveness

Ok, if the problem is with your Mac, and you've already tried resetting the documents & data service and unchecking/rechecking documents and data syncing in System Preferences>iCloud, you should try signing completely out of your iCloud account, then signing back in (unless you already have). To do this, go to System Preferences>iCloud, click Sign Out, choose Delete at all of the prompts (your data will still be in iCloud), restart your Mac, then go back and sign back in. Your iCloud data will download back to your Mac when you sign back in.

Confirm that Documents & Data is still checked, and click Options... next to Documents & Data and confirm that Pages is also checked. Then test Pages iCloud syncing again.

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Answer 9

Jun 2, 2014 10:21 AM in response to randers4

Still doesn't work. But I have noticed that when Documents & Data is unchecked in preferences, if I'm in Pages and click File/Open, a window opens containing all the files etc that should be in iCloud. I can open these files, even if not connected to the internet. The drop down menu to the left of the search box says that the window is displaying stuff stored in iCloud - but it can't be, it must be on the iMac. Does that make sense?

Cheers

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