vikingschool

Q: Resound Linx

I would like to start a new discussion centered around the Resound Linx and Apple iOS devices.  Let me give you a little background about myself and the Resound Linx.  I have been using hearing aids for almost 8 years.  In April I purchased the Resound Linx 9.  For the most part I have been very pleased with the product, but there have been issues where I have been frutstrated at times such as the loss of the Bluetooth connection and the quality of streaming.  I am also very fortunate as my audiologist has given me the Airlink and software to make adjustments to the Linx.  From this standpoint I would be very interested in other Linx users and their experiences.

 

Thanks.

Posted on May 29, 2014 8:29 AM

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Q: Resound Linx

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  • by johnfromranchomirage,

    johnfromranchomirage johnfromranchomirage Sep 8, 2014 2:10 PM in response to vikingschool
    Level 1 (0 points)
    Sep 8, 2014 2:10 PM in response to vikingschool

    I have intermittently used hearing aids for 5 years, and need replacing. Apple has had my attention for some time and the Resound Linx is a tempting addition. Your suggestion of bypassing the Linx App in favor of the Iphone's generic Bluetooth may be the way station Apple and Resound need to get their apparent unacknowledged technological problems resolved. I have not tested the Linx yet, but I have some suggestions to prolong battery life. Use rechargeable batteries and when they start to run down, pop in the regular ones. Rechargeable batteries are expensive but my experience indicates they last several years. The suggestion earlier to eliminate the outstanding Apps on the Iphone by pressing the home button twice and swiping them away should help battery life. I notice that when I access Settings/General/Accessibility/Hearing Aids on my iPhone 5S, there is a lighter written area underneath suggesting clicking the home button three times "to bring up hearing aid options". It does nothing when I press the button three times but I do not have hearing aids programmed on the Iphone. Is this a bypass directly to the main Bluetooth settings on the Iphone?

  • by vikingschool,

    vikingschool vikingschool Sep 8, 2014 3:16 PM in response to johnfromranchomirage
    Level 1 (10 points)
    Sep 8, 2014 3:16 PM in response to johnfromranchomirage

    In order to take advantage of the triple click you must have the Resound Linx paired with the iPhone.  I recently sent a support email to Resound a week ago.  An interesting item that was shared in their response, connectivity issues will be addressed in iOS8 and a firmware update to the Linx.

  • by vikingschool,

    vikingschool vikingschool Sep 23, 2014 1:57 PM in response to vikingschool
    Level 1 (10 points)
    Sep 23, 2014 1:57 PM in response to vikingschool

    I just wanted to followup with my experience with the Resound Linx and the iPhone 6.  I received my iPhone 6 this pasts Friday and I am happy to report that the connectivity issues I experienced with an iPhone 5 and iOS7 have greatly improved.  I can't speak to older iPhones and iOS8 since I have only experienced iOS8 on the 6.  Accessing the HA's through settings has been very good.  The Resound app is better but not as good as the connection setup in settings.  In a recent email exchange with Resound I was informed there is going to be a firmware update to the Linx.

  • by KrisTalk,

    KrisTalk KrisTalk Sep 29, 2014 5:53 PM in response to vikingschool
    Level 1 (0 points)
    Sep 29, 2014 5:53 PM in response to vikingschool

    I recently "upgraded" to Resound LiNX HA.  I am not new to wearing aids, I've worn them for 34 years.  I am an active full time Realtor who spends much of my day using the telephone.

     

    The Resound aids were sold to me on the basis of "connectivity to my iPhone for telephone use, listening to music/books, etc."  The Resound LiNX brochure even has a page that states "How a direct connection to Apple Devices will change your life."

     

    Yes, it certainly has, but not as one would think.  Now when my telephone rings I must remove my HAs open the little battery door to be sure they are off, then answer the phone.  Luckily I have one ear that can hear this way. 

     

    Why do I do this?  Because the connectivity between the aids and the phone *****.  It takes way too long to pair.  I never know if it will pair or not. More often than not when the aids pair it is intermitent.  I will be in the middle of a conversation when the sound goes away.  Quickly I get the phone and switch to iPhone and rip the aids out of my ear while opening the battery door....well you get the picture.  It's not fun. It's nearly impossible to maintain a professional appearance when you just plain can't hear.

     

    Who ever wrote that brochure should be forced to work under the conditions and I enduring.  It's not good marketing to advertise a piece of equiptment will do something that it won't do consistently.  It's false, frankly it's criminal to sell it without a disclaimer a mile long telling the truth about what to expect.

     

    Now perhaps it's just a "software" issue.  My HA professional failed to tell me any of these issues until after I owned the aids.  She did tell me I must change the batteries more frequently.  Yes, I change them every 3 days.  I pair the hearing aid each morning and I keep them in a dry box at night.

     

    Of late the iPad and the iPhone have been "fighting" over which one gets to pair.  This is always frustrating because neither device will "forget this device".  I think this is an IOS8 issue.  Bottom line I cannot work with both device near or turned on.  Obviously this is a problem because I need both in my business routine.

     

    This aids are top of the line, they were an expensive purchase.  Needless to say I am very disappointed.  I hope the developers at Resound and Apple will be able to truly work together to make things work as they are advertised.

     

    In the meantime, I hope others do not waste their money or get their hopes up that these devices will "Change their lives" at least for the better.

  • by gnresound,

    gnresound gnresound Oct 2, 2014 1:47 PM in response to Sadams69
    Level 1 (25 points)
    Oct 2, 2014 1:47 PM in response to Sadams69

    Hi Sadams69, we’d be happy to help you troubleshoot your connectivity issues. It might be easiest to connect with one of our consumer support representatives who could walk you through the process. Just call (888) 735-4327 and someone can help you at your convenience.

  • by gnresound,

    gnresound gnresound Oct 2, 2014 2:13 PM in response to KrisTalk
    Level 1 (25 points)
    Oct 2, 2014 2:13 PM in response to KrisTalk

    Hi KrisTalk, we're sorry to hear that you're having difficulty. We are troubleshooting some connectivity issues with Apple regarding iOS 8 and will hopefully have these resolved soon. However, it might be beneficial for you to chat with one of our consumer support representatives. If you call (888) 735-4327 someone can help you at your convenience!

  • by cicada11,

    cicada11 cicada11 Oct 3, 2014 7:38 AM in response to gnresound
    Level 1 (0 points)
    Oct 3, 2014 7:38 AM in response to gnresound

    For those of you that have the LInx hearing aids and either upgraded to ios 8, 8.01 or 8.02 on any iPhone and especially the iPhone 6, there is severe problem with bluetooth connectivity between the aids and the iPhone. I have spoken with Apple support and ReSound several times and was getting the old "It isn't my problem from both sides, both pointing the finger at the other. On 10-2-14 I proved the problem to be Apple's by deleting the ReSound Smart app from my iPhone 6 running 8.0.2. I then told the iPhone to forget about my hearing aids, restarted the iPhone and then paired the Linx 961 hearing aids to the iPhone without the app even on the iPhone. 18 minutes after pairing, the left hearing aid dropped and I was hearing in mono. About 1 minute and 15 seconds later it comes back online and I hear in stereo again. This contunues ad nauseum for infinity , going off, then on, off, then on. This, beyond any shadow of doubt, proves that the problem is Apple's ios, not the Resound Smart app or the hearing aids.  When I stream the TV sound to my Linx 961's from ReSound's TV device, everything works wonderfully and the sound is great in both ears with no drops at all. Apple excallated the issue to engineering and is supposed to get back to me within 24 hours to give me an update and tell me when they expect a fix to the issue. I will keep you updated.

    Update - Apple lied again. They did not get get back with me and they still will not publicly admit they are the problem at they bricked $6000 hearing aids. For a company that wants to be in the health field, they are a joke. They don't care if I can hear or not. I have ticket open and they will not even contact me for an update. Don't trust Apple with you health. you may just die before they will care.

  • by gnresound,

    gnresound gnresound Oct 8, 2014 1:14 PM in response to cicada11
    Level 1 (25 points)
    Oct 8, 2014 1:14 PM in response to cicada11

    Hi cicada11, we're sorry to hear about your issues with ReSound LiNX and iOS 8. We are working diligently with Apple to help resolve the connectivity problems you're experiencing and will hopefully have a solution soon. In the meantime, please feel free to connect with our consumer support team at (888) 735-4327 if you have additional questions!

  • by GabiTal,

    GabiTal GabiTal Oct 8, 2014 2:55 PM in response to gnresound
    Level 1 (0 points)
    Oct 8, 2014 2:55 PM in response to gnresound

    Dear resound support team,

    Over the last several months we are hearing about your efforts to resolve the coonectivity issues (both the pairing itself and its quality), I must admit that there is some improvement in the pairing stability (in the last versions of iOS).

    I have approached the support team (via e-mail) couple of weeks ago trying to understand if Android will not be also an alternative (as I strongly believe in competition) and your reply was (qoute): "more complicated because of the open aspect of the Android platform. Trying to make a universal connection that works with numerous manufacturers and models presents some unique issues that Apple’s closed ecosystem does not".

    Unfortunately, the fact that there is no competition means that we have only ONE alternative - Apple (including for the most simple and basic activity - volume control of the Linx).

    Over the last several weeks we are hearing that you are planning to resolve the tech issues both with Apple and through a software (firmware) update that Resound intend to release SOON for its LINX HA.

    I'm sure that you all appreciate the fact that for us HAs are not a gadget... it's a must... We had alternatives - and based on the promise, we selected Resound Linx, we also invested in it around $7,000 (including the cost of a supported version of the Apple iPhone)

    Can you please share with us your plans in more details. What and when - We are sure that like in each project management process you know what will be the outcome (functionality) and, I'm sure that you also have a very well defined time table for its implementation.

    Thanks a lot for your kind cooperation,

    Gabriel Tal

  • by cicada11,

    cicada11 cicada11 Oct 14, 2014 7:59 AM in response to GabiTal
    Level 1 (0 points)
    Oct 14, 2014 7:59 AM in response to GabiTal

    Apple and ReSound have both contacted me about this issue and Apple is now admitting they have an issue with Bluetooth and it is theirs to fix. Although I have not seen anywhere that Apple admitted publicly it was their Bluetooth problem to fix. ReSound was helpful but they can not fix the problem. Hopefully, we will all get this behind us when iOS 8.1 is released sometime between now and October 20th. I understand from developers that the Bluetooth problem is resolved in iOS 8.1.

  • by cicada11,

    cicada11 cicada11 Oct 14, 2014 8:14 AM in response to KrisTalk
    Level 1 (0 points)
    Oct 14, 2014 8:14 AM in response to KrisTalk

    KrisTalk, Try turning off Bluetooth on the iPad when pairing to the iPhone and turn off Bluetooth on the iPhone when pairing the iPad.


    If anyone cares, I may have stumbled upon a way to get the Linx 9 working, although it is a bit awkward and you can only switch between the loaded programs. I go into Settings>General>Accessibility> Hearing Aids and touch forget this device. Then I restart the iPhone. When it is booted up, pair the aids as usual, then open the ReSound Smart app and make any adjustments you may want, bass, treble or volume. Then close the Smart app, double click and swipe the app away. Then go back to Settings>General>Accessibility>Hearing Aids and tell the iPhone to forget the aids a again. Double click and swipe away the settings that you were just in. Now, you can switch between programs with the button on the aids but can't change any bass, treble or volume settings but, the aids stay connected for me. At least I can hear until Apple comes out with iOS 8.1.

  • by IjohnQ ,

    IjohnQ IjohnQ Oct 15, 2014 4:20 AM in response to cicada11
    Level 1 (0 points)
    Oct 15, 2014 4:20 AM in response to cicada11

    Why don't Resound admit that they have issued these hearing aids with insufficient testing.

    They only achieve 50% of their specification so Resound should refund all users 50% of the purchase price while we continue to test and evaluate their product until they find a solution.

    The hearing aids are not "fit for purpose" as advertised

  • by GabiTal,

    GabiTal GabiTal Oct 17, 2014 4:43 PM in response to IjohnQ
    Level 1 (0 points)
    Oct 17, 2014 4:43 PM in response to IjohnQ

    Friends,

    Attached is my recent correspondance with Resound, it seems that they don't want to get exposed....

    My e-mail:


    Dear resound support team,

    Over the last several months we are hearing about your efforts to resolve the connectivity issues (both the pairing itself and its quality), I must admit that there is some improvement in the pairing stability (in the last versions of iOS).

    I have approached you couple of weeks ago trying to understand if Android will not be also an alternative (as I strongly believe in competition) and your reply was (qoute): "more complicated because of the open aspect of the Android platform. Trying to make a universal connection that works with numerous manufacturers and models presents some unique issues that Apple’s closed ecosystem does not".

    Unfortunately, the fact that there is no competition means that we have only ONE alternative - Apple (including for performing the most simple and basic activity such as volume control of the Linx).

    Over the last several weeks we are hearing that you are planning to resolve the tech issues both with Apple and through a software (firmware) update that Resound intend to release SOON for its LINX HAs.

    I'm sure that you all appreciate the fact that for us HAs are not a gadget... it's a must... We had alternatives - and based on your promise, we selected Resound Linx, we also invested in it around $7,000 (including the cost of a supported version of the Apple iPhone)

    Can you please share with us your plans in more details. What and when - We are sure that like in each project management process you know what will be the outcome (functionality) and, I'm sure that you also have a very well defined time table for its implementation.

    Thanks a lot for your kind cooperation,

    Gabriel T.

     

    Resound reply:

    Good Morning Gabi,

    I wish I had an answer to all your questions but I don’t. First of all, I see (from your telephone number) that you are in Israel? As our development and product release is region based I wouldn’t even have an idea of your markets timeline. I spoke with our marketing department here in the US and the best I can say is that we are always working towards advancements and once they are ready we will make them available to you, the consumer.

    Best regards,

    Jeff

    Jeff K. | Consumer Support Specialist

     

    My feedback to Resound... :

    Dear Jeff,

    As an ex-IBM Executive, and as a person that has been involved in high-tech during his entire career (including now), I have to wonder if you gave thorough thought to our request prior to submitting your reply.

    I'm sorry to say it, but your reply doesn't make ANY sense.  Moreover it is actually insulting.

    1. Software updates are distributed over the internet and are available to customers on the date they are released. So I really fail to understand what my physical location has to do with it. (And in fact, I split my time between the US and Israel).  If location is an issue, why is Resound selling the LINX in Israel (it's been sold in Israel from the same date it became available in Europe) if you can't support it that country?  By the way, I was one of Resound's LINX first customers.

    2. In consideration of Resound's very aggressive marketing campaign and the "promise" to Resound customers, your reply on behalf of the company is actually a breach of your written commitment.  This is a very unacceptable customer relations approach, to say the least.

    3. I would expect from a customer relations / support person serving a corporation like Resound to respect their customers and to understand that they are really concerned. Can you imagine how embarrassing it is when I have had to stop a Board of Directors meeting because I realized that I had lost the "pairing" and then I can't increase the volume of my hearing aid (a process than might take 5-10 minutes) without the usage of the iPhone.  This is just ONE EXAMPLE of a many embarrassing and disturbing situations your customers face every day.

    I can understand that you are also frustrated, however, this doesn't justify the type of reply you provided.

    I would expect you to escalate our request to Resound's highest executive level, and come back to us with a tangible commitment.

    Thanks,

    Gabriel T.

     

    Waiting for Resound....


    <Personal Information Edited By Host>

  • by KrisTalk,

    KrisTalk KrisTalk Oct 15, 2014 10:49 AM in response to cicada11
    Level 1 (0 points)
    Oct 15, 2014 10:49 AM in response to cicada11

    Thanks for the suggestion Cicada11.  I will give that a try.  You are correct that is a huge hassle.  I find it so hard to believe that Resound/Apple actually think they are making our lives better. 

  • by gnresound,

    gnresound gnresound Oct 16, 2014 10:36 AM in response to GabiTal
    Level 1 (25 points)
    Oct 16, 2014 10:36 AM in response to GabiTal

    Hi Gabriel, we understand that you have a call scheduled with our product director. We hope the conversation will answer any questions you have.

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