Q: Resound Linx

Much the same here. I would categorise the current functionality as, at best, beta. Major issues: incoming speech delay on answering a call. Inconsistent connection. dreadful streaming sound quality (essentially unusable, back to headphones). Poor streaming range (looses connection from my IP5S/8.02 when in my trouser pocket...... No I'm just 172cm!). Incomprehensible switching arrangement for different streaming sources involving turning BT on and of in various sequences. Poor battery life. Inconsistent streaming of commands from apps such as maps/navi (eg  Waze). And I'm not that convinced on these 9's effectiveness as an pure hearing aid (but only had preliminary configuration so holding judgment.

Not really surprising given that IOS 8.02 generally has many bugs and not far removed from a BETA release. 8.1 due out very shortly (new iPads have 8.1 according to today's Apple event). But what about the firmware if my 9 series Linx? Is it upgradable, and if so will it be routinely offered to owners? I am duevto visit my audiologist next week at the end of my 4 week initial trial. I will raise all these queries with him, but as it stands, without confirmation of improvements to come and a money back guarantee if not, I will hand them back. I will then try out the Starkey Halo, the other current Made for iPhone aid. actually I shall do that anyway.

I see Apple is releasing iOS 8.1 on Monday 10-20-14 under the guise of releasing Apple Pay. Apple seems to think hearing aid clients are the same as car Bluetooth clients and that we can just wait until their next great Apple Pay release to help us hear again.The Apple Pay event was more important to them than offering the hearing aid clients a quick upgrade to beta 8.1 to fix our Bluetooth problem now instead of waiting for the "Greatest Show on Earth" on Monday the 20th when they introduce Apple Pay. In the meantime, I am off to my sister's funeral with no hearing aids and will not be able to hear anyone. Way to go Apple, pony up for the money, but when your clients need you, stick your head in the sand and play ostrich! Now I am beginning to understand why Steve Jobs meant so much to Apple. He cared, Apple doesn't, they just want more money. It is absurd that all the people with hearing aids are made to wait until Monday to get  their **** hearing back!! I can't wait to let Apple control my thermostat in the middle of winter or the lock on the front door of my house.I would freeze to death, be locked out or in my house, and would starve because I can't cook, all because dear Apple thinks Bluetooth is a toy. Now, Apple wants everyone to pay for anything they buy with Apple Pay. Won't that be nice when that technology stops working with one of Apple's wonderful future updates and you can't even buy gas, groceries or medicine!  Bluetooth has been around for years and I guess Apple needs Steve Jobs to come back from death to help fix a simple problem in a timely manner. Maybe when he comes back, he can teach the remaining fools at Apple what customer service is, wheat testing is and what Quality Assurance means!

Gabriel, we would appear to be in the same geographic boat so to speak. Does Resound have a corporate presence here, or has all that functionality been devolved to the local distributor (who are also the end user supplier/audiologist). Could you share the name of your audiologist who fitted your aids? I have my 1st follow up appointment on Sunday with Ehud, which will give me a opportunity to raise all these queries. Unfortunately this is before the scheduled release of IOS 8.1. I had intended trialling the Starkey Halo aids at that visit, but since it now seems that many of the issues may be related to IOS 8.0.2, I might give it another week. In any event the present set-up really doesn't cut the mustard form the audiological point of view (as it didn't with the Aleras I tried last year and remained with my 5 year old Siemens aids then, but that isn't a realistic option now) so will need some adjustments at this visit anyway.

cicada11m, wow you really must be at the end of your tether! I guess its the old maxim that applies here; never use version X.0 of any software, always wait for X.1 (or service pack 1 in MS speak). As one wag commented, Apple have taken a leaf out of MS's book and released flaky unfinished untested OS. Yes SJ will be turning in his grave. We shall see if 8.1 cures (all....) the problems. I doubt it. The precept that Resounds firmware is absolutely perfect and non contributory to any of the many issues raised seems to me highly improbable. Fortunately I am still within a trial usage period so I can simply walk away. Certainly not going to sign up and hand over the dosh (or should it be Apple pay?) as things are. Lets see what happens on Monday with 8.1 (assuming one can get a download spot).

I'm getting the services from the Resound importer to Israel " Audio Medic", (Vanina is my personal audiologist).

They are providing very good and proffesional service.

In parallel I started a direct channel with Resound in order to resolve all the connectivity issues.

If you will be their on Sunday check with them if they got the new Software update: I got the following e-mail from Resound 2 days ago: 

" Please note there has just been another firmware upgrade to the LinX devices to improve the MFi functionality.

You can return to your dispenser for this, just make sure they are using Aventa 3.7.0.120. They will know what this means'.

Best regards, Gabi

Gabi, thanks that's really helpful. given that Sunday will be the first "normal" working day after the month long hiatus, I doubt they will be up to speed on this firmware upgrade, will let you know the outcome. That there are firmware upgrades is reassuring, sceptical as I was that all the issues related only to IOS. It takes two to tango! Is your "direct channel" local or abroad? 

Norman

Got two channels with "global" Resound abroad.

WHat do you mean with "Global"?

I have now updated my Re Sound Aids with the latest Apple upgrade Still had trouble pairing my aids and then deleted my Smart App and uploaded new one before they finally paired.

1 Why don't ReSound issue an app upgrade like everyone else?

2 It paired well and the connection failed around 12 hours later

3 Re paired and only worked with the Apple program

4 Deleted new app and reloaded again finally worked for around 3 hours so far. Lets see how long this lasts

Who is at fault Apple or Resound?

I bought the hearing aids from Amplifon and all they want me to do is talk to the ReSound Rep.... when they can next get her to visit.

ReSound say it is an Apple problem

Apple say it is a ReSound problem

So who should take responsibilty  to fix the issues,

Whoever does so will get my admiration as I have been wanting these hearing aids to work so I can get my life back.

There are other things to do than be a Guinea Pig for Apple and ReSound

update: IOS8.1 has made not a jot of difference. The upgraded firmware you mentioned was further upgraded apparently so wasn't installed at my appointment earlier this week. I now have an appointment on Monday for upload. Some adjustments made to the audio side to try and improve the dreadfull tinny streaming sound.. Now phone audio is dreadful, and streaming music as bad as before.

We're it that the hearing side was great, I could forgive it all, but it isn't. I have a fairly moderated typical dropping high frequency loss. But i still find that my discrimination is still poor even with the aids. Is all this "made for iPhone" stuff just spurious fluff diverting attention from the aids true function. All rather depressing.

It seems odd that you and all others in this  group is having problem with  the connectivity between  the HA and the iPhone. I bought the Linx 9 in Sweden in August, have a 5S phone running on 8.1. I have never experienced any problem connecting between phone and Linx - and stay connected even if I leave the phone in one room to walk  in to a nearby  room. It's great to listen to music or radio and being able  to walk around in the  house. Perhaps the  problem is  in the chip that GN Resound has installed in the  phones for sale in US, which  as I understand is  different from  the ones installed in Europe/Sweden. This, however,  makes it  impossible for me to have my HA  calibrated here in the US by  a local  audiologist as they don't have the same Resound software as the ones used in Europe. To  service my HA here in the States I  have to  change to a US Resound chip. I do not understand why GN Resound have choosen  to have different systems in their HA in US and the rest of the World. I  do  not know  if this is the reason to the connectivity problems you experience.

All,

At the beginning of the week I introduced to major changes:

1. Installed iOS 8.1 on my iPhone 5s.

2. Installed the latest version of the Resound Linx HA firmware, released on Oct 7th (Aventa 3.7.0.120).

Since than there is a significant improvement in pairing process as well as the connectivity stability.

I'm not sure (yet) regarding the streaming quality issue... will keep updating.

Thanks, Gabriel.

GabiTal wrote:

 

All,

At the beginning of the week I introduced to major changes:

1. Installed iOS 8.1 on my iPhone 5s.

2. Installed the latest version of the Resound Linx HA firmware, released on Oct 7th (Aventa 3.7.0.120).

 

Since than there is a significant improvement in pairing process as well as the connectivity stability.

I'm not sure (yet) regarding the streaming quality issue... will keep updating.

 

Thanks, Gabriel.

I am trialling the Enzo 9 HAs which I think are a close cousin of the Linx.

I am interested in your comment that you installed the latest HA firmware version (Aventa 3.7.0.120). Did you do do this yourself, or did the audiologist do it?

If you did it yourself, how?

Incidentally there was an update to the ReSound SMART iOS app yesterday.

The firmware has to be installed while your HA are WIRED to the Resound system at your audiologist.

Gabi, " Installed the latest version of the Resound Linx HA firmware, released on Oct 7th (Aventa 3.7.0.120" Now I am even more confused. Last Sunday I was assured by Ehud at Audio Medic that there was a further update pending, due receipt later in the week. He called me on Thursday to advise that this had now been received and an appointment to upload on Monday made.