JML@Apple
Level 1 (1 points)

Q: Unable to receive e-mails on mac.com address

Hi all,

 

the primary e-mail address of my Apple ID is a mac.com one and has been successfully verified in the past, but today I noticed that I can't receive any e-mails and trying sending an e-mail to that address results in a 'Mail System Error - Returned Mail' message due to 'Reason:    5.1.1 unknown or illegal alias'.

 

Any clue how to solve that?

 

Tx & regards.

Posted on May 29, 2014 10:27 AM

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JML@Apple

Q: Unable to receive e-mails on mac.com address

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  • Helpful answers

  • by Jason L,

    Jason L Jason L Jun 1, 2014 9:46 AM in response to JML@Apple
    Community Specialists
    Jun 1, 2014 9:46 AM in response to JML@Apple

    Hi JML@Apple,

     

    Welcome to Apple Support Communities!

     

    Are you able to log into the iCloud site with that user name and password? Take a look at the article below and try the general iCloud troubleshooting tips.

     

    iCloud: Troubleshooting iCloud Mail

    http://support.apple.com/kb/TS4002

     

    -Jason

  • by JML@Apple,

    JML@Apple JML@Apple Jun 2, 2014 5:37 AM in response to Jason L
    Level 1 (1 points)
    Jun 2, 2014 5:37 AM in response to Jason L

    Hi Jason,

     

    thank you for answering.

     

    Well, I'm able to log into iCloud with my @mac.com account and I can see e-mails sent to my alternate @me.com e-mail address. Accessing my account settings on 'My Apple ID' (https://appleid.apple.com/account/home) under the section 'Apple ID and Primary Email Address' there is indicated that my @mac.com address has been successfully verified. On my iPad under 'Mail' - 'iCloud Accont Informartion' my @mac.com address is registered and I can see the e-mails sended to my @me.com address, but triying to reply the e-mails results in an error message 'The sender address ".....@mac.com" was rejected by the server.'.

     

    Did also take a look on the troubleshooting article, but I'm suspecting that my @mac.com address definitions have been disabled or deleted on the server-side. Do you have any possibility to verify those definitions? At a first look I can't find any configuration issues neither on my physical systems nor within my iCloud or Apple ID settings.

     

    Best regards,

    José