rpc56

Q: Macbook doesn't recognize Fitbit dongle

I've lost two Fitbits Ultras that attach to your waist. I've gone back to the Flex. I'm trying to switch hardware and reinstall my Flex, however, the dongle is not being recognized. Any suggestions? 

Posted on May 30, 2014 6:14 PM

Close

Q: Macbook doesn't recognize Fitbit dongle

  • All replies
  • Helpful answers

  • by Allen A,

    Allen A Allen A Jun 2, 2014 9:33 AM in response to rpc56
    Community Specialists
    Jun 2, 2014 9:33 AM in response to rpc56

    Hello rpc56,

     

     

     

    The article linked below provides some handy troubleshooting steps that can help resolve issues with connecting your device to your Mac.

     

    Bluetooth Quick Assist

    http://support.apple.com/kb/HT1153

     

     

     

    Cheers,

    Allen

  • by Kirk McElhearn,

    Kirk McElhearn Kirk McElhearn Jul 2, 2014 11:42 AM in response to Allen A
    Level 2 (155 points)
    Jul 2, 2014 11:42 AM in response to Allen A

    The Fitbit dongle doesn't use the Bluetooth provided by OS X; it uses its own Bluetooth, for some reason.

     

    I'm having the same problem. It was wiring fine on my Mac mini, but I got a new Mac Pro a week ago, and, even though System Information shows that the dongle is connected, the Fitbit software isn't recognizing it. I'm surprised that I don't see too many people with this problem, and I'm at a loss to figure out what's going on. Fitbit sent me a replacement dongle, but I still have the same problem.

     

    I'm wondering if there's something going on with sandboxing that might not have affected my Mac mini, because I had upgraded OS X using the Migration Assistant. With the Mac Pro, I did a clean install.

     

    I'm getting these messages in Console:

     

    7/2/14 7:42:28.172 PM gkbisd[153]: Unable to collect cdhash for /Applications/Fitbit Connect.app (error code 100024)

    7/2/14 7:42:28.212 PM Fitbit Connect[12618]: <FBMessenger: 0x6080000a4f80>: Another data is still sending. Placing send request into queue.

    7/2/14 7:42:28.272 PM Fitbit Connect[12618]: SCNetworkReachabilityCreateWithAddress[Pair] called with invalid address family 1

    7/2/14 7:42:30.761 PM Fitbit Connect[12618]: <FBMessenger: 0x6080000a6ba0>: Another data is still sending. Placing send request into queue.