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Helpful answers
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Jun 2, 2014 9:33 AM in response to rpc56by Allen A,Hello rpc56,
The article linked below provides some handy troubleshooting steps that can help resolve issues with connecting your device to your Mac.
http://support.apple.com/kb/HT1153
Cheers,
Allen
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Jul 2, 2014 11:42 AM in response to Allen Aby Kirk McElhearn,The Fitbit dongle doesn't use the Bluetooth provided by OS X; it uses its own Bluetooth, for some reason.
I'm having the same problem. It was wiring fine on my Mac mini, but I got a new Mac Pro a week ago, and, even though System Information shows that the dongle is connected, the Fitbit software isn't recognizing it. I'm surprised that I don't see too many people with this problem, and I'm at a loss to figure out what's going on. Fitbit sent me a replacement dongle, but I still have the same problem.
I'm wondering if there's something going on with sandboxing that might not have affected my Mac mini, because I had upgraded OS X using the Migration Assistant. With the Mac Pro, I did a clean install.
I'm getting these messages in Console:
7/2/14 7:42:28.172 PM gkbisd[153]: Unable to collect cdhash for /Applications/Fitbit Connect.app (error code 100024)
7/2/14 7:42:28.212 PM Fitbit Connect[12618]: <FBMessenger: 0x6080000a4f80>: Another data is still sending. Placing send request into queue.
7/2/14 7:42:28.272 PM Fitbit Connect[12618]: SCNetworkReachabilityCreateWithAddress[Pair] called with invalid address family 1
7/2/14 7:42:30.761 PM Fitbit Connect[12618]: <FBMessenger: 0x6080000a6ba0>: Another data is still sending. Placing send request into queue.
