2 Replies Latest reply: Jun 2, 2014 11:08 PM by jintyb1906
jintyb1906 Level 1 Level 1

I bought it 6 months ago. The lines are faint, like pencil marks.Can anyone advise?

iPod nano
  • Jason L Community Specialists Community Specialists

    Hi jintyb1906,


    Welcome to Apple Support Communities!


    Try to reset your iPod nano and/or restore the iPod to factory settings. If that doesn't do it, setup service for the iPod. The excerpts and links below will walk you through the processes.


    How to reset iPod


    How to reset an iPod nano (7th generation)

    Press and hold the Sleep/Wake button and the Home button until the screen goes dark. The Apple logo should appear after a few seconds, then the Home screen should appear.


    Restoring iPod to factory settings


    How to restore iPod

    1. Verify that you have an active Internet connection, because you may need to download new versions of the iTunes and iPod Software.
    2. Download and install the latest version of iTunes if necessary.
    3. Open iTunes. Connect your iPod to your computer using the USB or FireWire cable that came with your iPod.
    4. After a few moments, your iPod will appear in the Source panel in iTunes.
    5. Select your iPod in the Source panel. You will see information about your iPod appear in the Summary tab of the main iTunes window.
    6. Click Restore.
    7. If you are using a Mac, you will be asked to enter an administrator’s name and password.
    8. A progress bar will appear on the computer screen, indicating that stage one of the restore process has begun. When this stage is done, iTunes will present one of two messages with instructions specific to the iPod model you are restoring.
      • Disconnect iPod and connect it to iPod Power Adapter (typically applies to older iPod models).
      • Leave iPod connected to computer to complete restore (typically applies newer iPod models).
    9. During stage two of the restore process, the iPod displays an Apple logo as well as a progress bar at the bottom of the display. It is critical that the iPod remain connected to the computer or iPod power adapter during this stage.
      Note: The progress bar may be difficult to see, because the backlight on the iPod display may be off.
    10. After stage two of the restore process is complete, the iTunes Setup Assistant window will appear. It will ask you to name your iPod and choose your syncing preferences, as it did when you connected your iPod for the first time.


    Apple - Support - Service Answer Center




  • jintyb1906 Level 1 Level 1

    Hi there, neither of these worked. I did the factory restore but although it erased all the data it didnt ask me to rename the ipod. Itunes still remembered its name. The lines are still there!