iHell5s
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Q: I have upgraded to Iphone 5s but Itunes will not sync and freeze

Hello,

 

I am trying to sync my music with a new iPhone 5s but Itunes keeps freezing. I am using iOS 7.1.1 on my phone and I have a MacBook Pro 13 Inch, 2010 and

OS X 10.9.3 (13D65). Initially I restored my phone from iCloud but none of my other music (from CDs) have been transfered because I cannot SYNC!!! Does anyone have any suggestions?!

iPhone 5s, iOS 7.1.1

Posted on May 31, 2014 5:46 PM

by iHell5s,Solvedanswer
iHell5s iHell5s
Level 1 (0 points)
A:

Hi Linc,

 

Thank you for spending time on this. I am able to sync with iTunes from a different user account on my Mac. So I wasn't sure that there was anything wrong with the hardware. Eventually, I plugged in the new USB cable and attached it with my iPhone 5s. I opened iTunes and it began to stop responding - so I left it as it was for about half an hour. Amazingly it recgonised the device and began to sync my songs!!! It took about 1 1/2 hours. Now I just leave it to do its for 15 minutes and it begins to respond.

 

But thanks for your help and for your time.

 

Regards,

 

Mr iHell5s

Posted on Jun 2, 2014 2:56 PM

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Q: I have upgraded to Iphone 5s but Itunes will not sync and freeze

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  • Helpful answers

  • by Linc Davis,

    Linc Davis Linc Davis May 31, 2014 9:19 PM in response to iHell5s
    Level 10 (208,037 points)
    Applications
    May 31, 2014 9:19 PM in response to iHell5s

    Launch the Console application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

    The title of the Console window should be All Messages. If it isn't, select

    SYSTEM LOG QUERIES ▹ All Messages

    from the log list on the left. If you don't see that list, select

    View ▹ Show Log List

    from the menu bar at the top of the screen.

    Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

    ☞ The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

    Please don't indiscriminately dump thousands of lines from the log into this discussion.

    Please don't post screenshots of log messages—post the text.

    ☞ Some private information, such as your name, may appear in the log. Anonymize before posting.

  • by iHell5s,

    iHell5s iHell5s Jun 1, 2014 1:15 PM in response to Linc Davis
    Level 1 (0 points)
    Jun 1, 2014 1:15 PM in response to Linc Davis

    Hi Linc Davis,

     

    Thanks for getting back to me. I just want to state that I've already tried the Apple Troubleshooting Page on "iTunes stops responding when conntecting iPod iPad iPhone". As requested I've taken a few lines from the console. I hope it'll give you enough info and thank you so much for your help:

    01/06/2014 21:08:45.919 iTunes[780]: Entered:_AMMuxedVersion2DeviceConnected, mux-device:4

    01/06/2014 21:08:45.926 iTunes[780]: tid:1203 - unable to query device capabilities

    01/06/2014 21:09:17.716 iTunes[780]: Entered:_AMMuxedDeviceDisconnected, mux-device:6

    01/06/2014 21:09:17.717 iTunes[780]: Entered:__thr_AMMuxedDeviceDisconnected, mux-device:6

    01/06/2014 21:09:17.717 iTunes[780]: tid:f207 - Mux ID not found in mapping dictionary

    01/06/2014 21:09:17.717 iTunes[780]: tid:f207 - Can't handle disconnect with invalid ecid

    01/06/2014 21:09:33.645 com.apple.launchd.peruser.501[202]: (com.apple.iTunes.53888[780]) Exited: Terminated: 15

    01/06/2014 21:09:38.835 spindump[795]: Saved hang report for iTunes version 11.2.2 (11.2.2) to /Library/Logs/DiagnosticReports/iTunes_2014-06-01-210938_Bt-Zs-MacBook-Pro.hang

     

    On another note, iTunes will recognise my iPhone on another user account. I've tried to rebuild the iTunes library but again...nothing.

  • by Linc Davis,

    Linc Davis Linc Davis Jun 1, 2014 1:30 PM in response to iHell5s
    Level 10 (208,037 points)
    Applications
    Jun 1, 2014 1:30 PM in response to iHell5s

    You may be connecting an Apple mobile device using a USB cable that is either faulty or incompatible. Try another cable and disconnect all other USB devices. The device itself, the USB port on the Mac, or another device on the bus could also be at fault.

  • by iHell5s,Solvedanswer

    iHell5s iHell5s Jun 2, 2014 2:56 PM in response to Linc Davis
    Level 1 (0 points)
    Jun 2, 2014 2:56 PM in response to Linc Davis

    Hi Linc,

     

    Thank you for spending time on this. I am able to sync with iTunes from a different user account on my Mac. So I wasn't sure that there was anything wrong with the hardware. Eventually, I plugged in the new USB cable and attached it with my iPhone 5s. I opened iTunes and it began to stop responding - so I left it as it was for about half an hour. Amazingly it recgonised the device and began to sync my songs!!! It took about 1 1/2 hours. Now I just leave it to do its for 15 minutes and it begins to respond.

     

    But thanks for your help and for your time.

     

    Regards,

     

    Mr iHell5s

  • by Tpink79,

    Tpink79 Tpink79 Jun 15, 2014 1:23 AM in response to Linc Davis
    Level 1 (0 points)
    Jun 15, 2014 1:23 AM in response to Linc Davis

    I am having the same issues.  All of my cables are apple products and in fine working order.  iTunes 11.2.2 freezes every time I attempt to sync my iPhone 5s 7.1.1.  Here is what my messages say.

     

    6/15/14 2:16:41.527 AM iTunes[791]: Entered:_AMMuxedVersion2DeviceConnected, mux-device:4

    6/15/14 2:16:41.532 AM iTunes[791]: tid:2080b - unable to query device capabilities

    6/15/14 2:16:45.039 AM com.apple.usbmuxd[41]: MuxTCPInputSCE received RST for 0x4-6c0b6938c653612f0f88f90041265929bba9bb54@0x1d110000:50412->0x1002152d0-MDCr ashReportTool/NULL:15360: sendMuxSegment connection was closed

    6/15/14 2:16:45.134 AM MDCrashReportTool[2607]: 2607:4722688|CrashReportCopierAFC.m:-[CrashReportCopierAFC copyAndProcessRemotePath:usingConnection:]| ERROR: Could not remove remote path at ./DiagnosticLogs/security.log.20140615T061258Z

     

    Any help would be greatly apprectiated.